Why can't the game start?

mrviolet
mrviolet Posts: 7 Arc User
edited October 2008 in Support Desk
Last time I posted a double post so my post isn't here,sorry bout that,but I still can't play due to the fact that the game won't start,and It basically says "Enter Game Fails",not in a pop up though,also I took a screenshot of it,though I don't know where it ends up.b:sad


Sure I can do that,but It only let me post the first part of it only the first strip though.

No I didn't mean I was in the game I ment if i took a screenshot of my desktop where would it end up,not in the perfect world folder of course.

Operating System Windows Vista Home Premium 6.0, Build 6001 Service Pack 1 6001.vistasp1 gdr.080917 1612
Language English Regional Setting English
System Manufacturer Gateway
System Model M 6755
BIOS Rev 1.0
Processor Intel R Core TM 2 Duo CPU T5450 1.66GHz 2 CPUs, 1.7GHz
Memory 3062MB RAM


Name Mobile Intel R 965 Express Chipset Family
Manufacturer Intel Corporation
Chip Type Mobile Intel R 965 Express Chipset Family
DAC Type Internal
Approx Total Memory 358MB

Main Driver igdumd32 dll
Version 7.14.0010.1283 English
Date 5.31.2007 10 51 14 AM


Ok well i posted it now what?
Post edited by mrviolet on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Your post shows up here. Clicking your name, and then clicking "Find All Posts by" can help locate these things.

    Screenshots go to C:\Program Files\Perfect World Entertainment\Perfect World International\element\screenshots

    I'll repeat the question I asked before :

    Can you provide us the following fields that dxdiag?:

    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run).

    Please do not use any symbols other than alphanumerics, commas, and periods.
    [SIGPIC][/SIGPIC]
  • mrviolet
    mrviolet Posts: 7 Arc User
    edited October 2008
    Oh ok well I posted it now,now what?
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Please update your drivers to their most recent release (Vista-32-bit here, Vista-64-bit here).

    Taking Screenshots of your desktop puts the image into a clipboard. You'll need to use an image editing program (such as Paint) to save them by opening the image editor and pressing CTRL and V at the same time, then saving it as a .jpg file somewhere easy to find.

    Please try clicking Verify from the launcher, as well.
    [SIGPIC][/SIGPIC]
  • mrviolet
    mrviolet Posts: 7 Arc User
    edited October 2008
    Thanks,and I did also verify it-it went well.
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