Black Screens

orakal
orakal Posts: 5 Arc User
edited October 2008 in Support Desk
Hi. I just downloaded PWI and started playing. The one problem is that everytime I open the client and play, I keep getting black screens every 3 seconds. I tried reinstalling it, but that didn't work. This is what I have:

Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2038MB RAM
Page File: 1373MB used, 2944MB available
DirectX Version: DirectX 10
DxDiag Version: 6.00.6001.18000 32bit Unicode
Operating System: Windows Vista
Post edited by orakal on

Comments

  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited October 2008
    This sounds like it may be a serious problem with your graphics card. Do you have similar experiences in other games with high-quality graphics?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • orakal
    orakal Posts: 5 Arc User
    edited October 2008
    No, I don't. It's just PWI.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Can you tell use our video card name, and display driver last update date, from your DXDIAG?
    [SIGPIC][/SIGPIC]
  • orakal
    orakal Posts: 5 Arc User
    edited October 2008
    I'm using DirectX10 and this is my display device.

    Card name: Mobile Intel(R) 965 Express Chipset Family
    Manufacturer: Intel Corporation
    Chip type: Mobile Intel(R) 965 Express Chipset Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30CC103C&REV_0C
    Display Memory: 358 MB
    Dedicated Memory: 0 MB
    Shared Memory: 358 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: igdumd32.dll
    Driver Version: 7.14.0010.1409 (English)
    DDI Version: 9Ex
    Driver Attributes: Final Retail
    Driver Date/Size: 1/2/2008 17:48:34, 2580480 bytes
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Please update your graphics driver (Vista-32-bit, Vista-64-bit).
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Also, it seems like your card has no Dedicated memory for your graphics.

    Usually the dxdiags we get have higher Display & Shared memory then the Dedicated memory, but problems arise when there isn't ANY memory dedicated to your graphics.

    (Correct me if I'm wrong Gattsuru)

    After you update your drivers, you will might also need to go into the graphic settings and have some dedicated memory set aside for your graphics.

    Maybe if you can set it up where your Display and Shared memory are 512, and your Dedicated is 64, 128, or 256MB.

    IMHO, you always want to try and have any memory setup in multiples of 8. Like 32, 64, 128, 256, 512, etc.

    Can you also paste your section of your dxdiag for your disc/disk drives?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • orakal
    orakal Posts: 5 Arc User
    edited October 2008
    Well, I have no problems with PWI anymore. Thanks for all you guy's' help.
  • sley
    sley Posts: 0 Arc User
    edited October 2008
    I just downloaded PWI yesterday and after every three or four seconds it will stop and the screen will go black for a few seconds. Then after it has done this about five times it will just stay black. Please help!
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Can you provide us the following fields that dxdiag?:

    System Tab - System Information box -
    Operating System :
    Processor :
    Memory :

    Display Tab - device box -
    Name:
    Chip Type:
    Approx Total Memory:

    Display Tab - driver box -
    Main Driver :
    Version :
    Date:

    To open a dxdiag :
    In Vista, type dxdiag in the Start menu search bar
    In other versions of Windows, type dxdiag in the Run command (Start > Run).
    [SIGPIC][/SIGPIC]
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Please explain your issue in detail and send a ticket to Tech Support here:

    http://support.perfectworld.com/ticketing

    Please also attach/upload with your ticket your dxdiag info.

    DXDiag
    1. In Vista, type dxdiag in the Start menu search bar
    2. In other versions of Windows, type dxdiag in the Run command (Start > Run)
    3. For Win XP, Start > Run type in dxdiag, press enter. Click on the button at the bottom that says Save all information. Save the file where you can keep track of it, such as the Windows Desktop. Please put your email user name (not the full address) in the name of the dxdiag log file name when you save it.
    4. Attach it to the email reply you send to tech support.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • sley
    sley Posts: 0 Arc User
    edited October 2008
    System
    Operating System: Windows Vista Home Premium (6.0, Build 6001)
    Processor: Intel(R) Core(TM) 2 Duo CPU T5750 @ 2.00GHz (2 CPUs), ~2.0GHz
    Memory: 3062MB RAM

    Device
    Name: Mobile Intel(R) 965 Express Chipset Family
    Chip Type: Mobile Intel(R) 965 Express Chipset Family
    Approx Total Memory: 358 MB

    Driver
    Main Driver: igdumd32.dll
    Version: 7.14.0010.1409
    Date: 1/1/2008
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Please update your graphics drivers (32-bit-Vista here, 64-bit-Vista here
    [SIGPIC][/SIGPIC]
  • sley
    sley Posts: 0 Arc User
    edited October 2008
    I already tried updating my graphic driver and i have the most current version of Microsoft Direct X.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Well, the drivers I've linked to are from 10/11/2008, while the ones your DxDiag provide are from 1/1/2008, so you may want to try them.
    [SIGPIC][/SIGPIC]
  • sley
    sley Posts: 0 Arc User
    edited October 2008
    Ok thanks! I think I installed the driver wrong the first time. It works now.
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