please help i have 2 problems, thanks

assassinsowner
assassinsowner Posts: 16 Arc User
edited October 2008 in Support Desk
ok here they are.

when i click to open up the game it dosent connect to the update server then when i go to play the game i look at the servers and i am not getting any of the info like ping. then i try to log on to the server and i says unable to connect whats up?
Post edited by assassinsowner on

Comments

  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    its when i goto play the game not when i go to play the.sorry for messing it up argh!!! i didnt mean to make this reply
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    This usually indicates some sort of connectivity problem. Please make sure that your router or any software or hardware firewalls are not blocking port 29000 access to the game servers.
    [SIGPIC][/SIGPIC]
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    ok i accessed my router but am i forewarding a port and if so what are the numbers.
    i no its going from blank to 29000 but i need to no the first blank
  • Noobster - Sanctuary
    Noobster - Sanctuary Posts: 38 Arc User
    edited October 2008
    assassinsowner wrote: »
    ok i accessed my router but am i forewarding a port and if so what are the numbers.
    i no its going from blank to 29000 but i need to no the first blank

    Well, for a start you could try.. uhm.. 29000 :D:D thats the only port as i understand it
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    The ports we're interested in forwarding are 29000 inbound from these addresses to port 29000 on the IP address of your computer. If you're currently using DCHP, you may need to switch to a static IP address.
    [SIGPIC][/SIGPIC]
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    ok i will do that and give u an update later but im working on school stuff right now thx
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    after you have the static ip how do you allow all on port 29000
  • kantorek
    kantorek Posts: 136 Arc User
    edited October 2008
    Please refer to this site for information on how to forward ports: http://www.portforward.com/ .
    朱健诚
    [SIGPIC][/SIGPIC]
    Maintenance is my Constant. b:surrender
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    discription inbound port type Private port
    these are the things i have to fill out to allow the virtual sever
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Inbound port would be 29000. Private port would be 29000 or 29000:{insert your static ip address here}.
    [SIGPIC][/SIGPIC]
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    i am having major problems getting the static ip to work will you please help me?

    i am using a belkin F5D7230-4

    heres my info:

    subnet mask: 255.255.255.0
    wanIP: 70.184.17.8
    dafault gateway: 70.164.228.1
    dns: 70.184.24.1
    dns2: 70.184.24.1
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    ok ty for that but do you have to have the statik ip??
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    You'd want to set your computer to a static IP address : the router can DHCP all it wants. I'd need to know the information from an ipconfig /all.
    [SIGPIC][/SIGPIC]
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    is there a way to copy and paste all that info?\

    please note that i am in north americas central time it is 647pm while it is 447 in gmt
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    got it!!


    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Compaq_Administrator>ipconfig /all

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : your-b27fb1c401
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : Belkin

    Ethernet adapter Local Area Connection:

    Connection-specific DNS Suffix . : Belkin
    Description . . . . . . . . . . . : Linksys NC100 Fast Ethernet Adapter
    Physical Address. . . . . . . . . : 00-18-F8-0E-44-CB
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.2.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.2.1
    DHCP Server . . . . . . . . . . . : 192.168.2.1
    DNS Servers . . . . . . . . . . . : 192.168.2.1
    70.184.24.1
    70.184.24.2
    Lease Obtained. . . . . . . . . . : Monday, October 20, 2008 6:01:49 PM
    Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM


    C:\Documents and Settings\Compaq_Administrator>^Z
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    ... odd subnet to pick.

    Okay, go to Control Panel, Network Connections, right-click Local Area Connection, click Properties. Click Internet Protocol (TCP/IP) and click Properties. Click "use the following IP address". Set your IP address to 192.168.2.60, subnet to 255.255.255.0, and default gateway to 192.168.2.1.

    From that point on, your computer will be set to that specific local IP address, until you use the same process to set it to "Obtain an IP address automatically" (which will put you back to where you were before). Set it to "obtain an IP address automatically" if you ever have problems accessing the internet.

    You'll want to forward incoming packets on port 29000 to internal port 29000 toward 192.168.2.60.
    [SIGPIC][/SIGPIC]
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    http://viewmorepics.myspace.com/index.cfm?fuseaction=viewImage&friendID=423532540&albumID=0&imageID=1260548


    that is a link to the screenshot i made of the info i put in but it is still not workingb:cry
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Can you download nmap and use the command "nmap -p29000 -PN pwigc3.perfectworld.com" within its zenmap GUI? Are you running any particular anti-virus, PeerGuardian, or software firewall?
    [SIGPIC][/SIGPIC]
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    gattsuru wrote: »
    Can you download nmap and use the command "nmap -p29000 -PN pwigc3.perfectworld.com" within its zenmap GUI? Are you running any particular anti-virus, PeerGuardian, or software firewall?


    i am using norton intivirus but i allowed full axcess on all ports for that program

    i am downloading nmap right now and i will use the command
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    this is what happened when it did a scan

    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-20 20:20 Central Daylight Time

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.58.

    Interesting ports on 64.74.134.58:

    PORT STATE SERVICE

    29000/tcp open unknown



    Nmap done: 1 IP address (1 host up) scanned in 5.49 seconds
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    it worked!!

    thank you so much this is the best help i could have gotton from anyone.
    even when it seemed hopeless you still helped.
    i have not ever gotton such better tech support.
    you are awarded 1000000000000000000000000000000000000000000000000000000000points!!
    thankyou so much
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited October 2008
    One quattuordecillion points, huh? That's... A lot.
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
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