unable to connect

jklfs
jklfs Posts: 2 Arc User
edited October 2008 in Support Desk
everytime I try to get in it says that its unable to connect. Whats wrong.
Post edited by jklfs on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Potentially? A wide variety of things.

    The most basic one would be some sort of firewall, hardware or software, or router misconfiguration preventing packets from getting to our servers on port 29000. Can you provide us the text of a "tracert pwigc2.perfectworld.com"?
    [SIGPIC][/SIGPIC]
  • jklfs
    jklfs Posts: 2 Arc User
    edited October 2008
    A what? What is that.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    To get a tracert :

    In Windows XP, go to Start->Run..., enter "cmd" in the white box and press enter, then type "tracert pwigc3.perfectworld.com" (without the quotes). To copy the result, right click in the black space of the command prompt, click Select All, and then press Enter on your keyboard. Come back here, open a Reply, and press CTRL and V simultaneously.

    In Windows Vista, it's mostly the same, but instead type cmd into the Start Search box to start.
    [SIGPIC][/SIGPIC]
  • unknownstoryboard
    unknownstoryboard Posts: 14 Arc User
    edited October 2008
    I hate to butt in, but I have the same problem. Heres my results...

    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Users\C J>tracert pwigc3.perfectworld.com

    Tracing route to pwigc3.perfectworld.com [64.74.134.32]
    over a maximum of 30 hops:

    1 54 ms 33 ms 26 ms 73.108.242.1
    2 20 ms 47 ms 9 ms ge-1-5-ur01.fourhills.nm.albuq.comcast.net [68.8
    5.224.41]
    3 57 ms 12 ms 41 ms te-9-2-ar02.albuquerque.nm.albuq.comcast.net [68
    .86.182.41]
    4 74 ms 17 ms 33 ms 68.86.91.29
    5 69 ms 62 ms 48 ms pos-1-8-0-0-cr01.losangeles.ca.ibone.comcast.net
    [68.86.86.13]
    6 95 ms 46 ms 136 ms pr2-ge-3-0-0-298.losangelesequinix.savvis.net [2
    08.174.196.253]
    7 56 ms 39 ms 41 ms cr1-pos-0-2-5-0.lay.savvis.net [204.70.203.46]
    8 70 ms 49 ms 58 ms cr1-bundle-pos-1.sanfrancisco.savvis.net [204.70
    .197.30]
    9 56 ms 51 ms 66 ms pr2-ge-0-0-0.SanJoseEquinix.savvis.net [204.70.2
    00.197]
    10 52 ms 55 ms 91 ms er1-te-3-1.SanJoseEquinix.savvis.net [204.70.200
    .129]
    11 99 ms 50 ms 69 ms 208.173.55.162
    12 75 ms 88 ms 49 ms border1.pc1-0-bbnet1.sje.pnap.net [66.151.144.4]

    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.

    And its still going...
  • assassinsowner
    assassinsowner Posts: 16 Arc User
    edited October 2008
    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Compaq_Administrator>tracert pwigc3.perfectworld.com

    this is what it says when i type that in and i am also having the same problem
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