Finally found a reason as to y I couldn't login to the website.

Celesta - Heavens Tear
Celesta - Heavens Tear Posts: 23 Arc User
edited October 2008 in Support Desk
I'm not sure where to post this,but I'll post it here.

ok, After I first created my account and activated it, I logged out of the website. After that I couldn't logg back in to the website, but I could log into the game. I was really upset about this and have spent almost a month trying to figure out why this happened. Then it finally hit me!

See this picture below:
pwierror-thatIfound.jpg

I just discovered that some passwords may be too long. If this has happened to you and you don't have any idea how to fix it, just try changing your password and making it shorter.

I don't know weather this is just a random glitch in the website that just happened to happen to me or if others have experinced this.

P.S. I know what your thinking......Who would have such a long password in the first place...b:surrender

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Too much security is better than not enough, at least as long as you don't write the thing down rather than forget it Can you tell us the number of characters in the password that did not work?
    [SIGPIC][/SIGPIC]
  • Celesta - Heavens Tear
    Celesta - Heavens Tear Posts: 23 Arc User
    edited October 2008
    Well, my first password I created had....26 characters in it, but then I changed it to 10 charaters and it works just fine. I usually like longer passwords so I can make sure my account is safe, but I can comprimise if a smaller password lets me get into my account.
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