Need help with client download

jedichunky
jedichunky Posts: 7 Arc User
edited October 2008 in Support Desk
I have tried almost all of the mirror sites, i have tried downloading the 4 parts and the direct download. The direct download stops at 83% and then the download time jumps to like 2000 days to finish the download. Is there anything else I can do to get this game downloaded? any help would be greatly appreciated Thanks in advance for any who helps
Post edited by jedichunky on

Comments

  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Using the Torrent method with a robust torrent client like utorrent can work wonders.
    [SIGPIC][/SIGPIC]
  • jedichunky
    jedichunky Posts: 7 Arc User
    edited October 2008
    THanks for the info trying it out now and seems to be working :D. I used to have bit torrent and forgot to reinstall it lol
  • callysto
    callysto Posts: 0 Arc User
    edited October 2008
    Oh wow, thank you, answered my question without my even needing to ask :]
    I've been trying to get the game to download for about 3 days,
    installs perfectly fine, but once its done installing, its no where to be found o.o
    the torrent thing seems to be working quite well though :D
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    installs perfectly fine, but once its done installing, its no where to be found o.o

    The method for the current Direct download installer is a bit goofy, so it's possible to get caught in the middle of it, and expect the thing to be done. If you used Direct, the steps should be as follows :

    1. The link on our webpage itself gives you the Perfect_World_Downloader_v3.exe file. It's a small (~1.0 megabyte) download.

    2. The Perfect_World_Downloader_v3.exe program will download the Perfect_World_International.exe file. By default, it downloads it to My Documents/Downloads/ (XP) or Documents/Downloads (Vista). This .exe file is the large download, roughly 2.378 gigabytes.

    3. Perfect_World_International.exe, when run, extracts a lot of installation files into a folder. By default, it extracts them into the same folder it is sitting in, the (My) Documents/Downloads. One of the files it extracts will be called install.exe

    4. Running install.exe will give you the option of verifying the client download, installing the client itself, and putting a shortcut icon down on the desktop.

    5. Double-click the shortcut icon to patch the game, or use the manual patcher.

    You sound like you just finished step 3, Callysto.
    [SIGPIC][/SIGPIC]
  • callysto
    callysto Posts: 0 Arc User
    edited October 2008
    You are a lifesaver, I think I've got it now, step 3 sounds about where I left off.

    Hate to admit, I'm terrible with computers, I know the basics, the very minimum basics of keeping my computer alive, and thats about it lol.

    I'll give it a shot with this newfound information, as I've allready downloaded the direct, the 4 parts, and the torrent, I think I should be able to manage it somehow lol.

    Thanks again :)
  • southernwhiteboy
    southernwhiteboy Posts: 3 Arc User
    edited October 2008
    ive down loaded all 4 parts and im trying to run install.exe but when it gets to 99% complete it keeps telling me it failed to install. if anyone knows sumthing i should try to do can u plz help me. thanks to all u help in advance!
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    If you're running Windows Vista, please make sure to run install.exe as Administrator (right click, Run As Adminsitrator).
    [SIGPIC][/SIGPIC]
  • southernwhiteboy
    southernwhiteboy Posts: 3 Arc User
    edited October 2008
    im running windows Me.
  • southernwhiteboy
    southernwhiteboy Posts: 3 Arc User
    edited October 2008
    im trying to reinstall it now, and im trying to see wut i can do if i have anymore probs i hope u can help me.
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Windows ME?

    Oh wow.

    Ok, send us a ticket here: http://support.perfectworld.com/ticketing

    Describe in detail your problems, and include your dxdiag log.

    DXDiag
    1. In Vista, type dxdiag in the Start menu search bar
    2. In other versions of Windows, type dxdiag in the Run command (Start > Run)
    3. For Win XP, Start > Run type in dxdiag, press enter. Click on the button at the bottom that says Save all information. Save the file where you can keep track of it, such as the Windows Desktop.

    Attach the text file that dxdiag makes to the email you send us on the ticketing page.

    We'll take a look at it and give you feedback on your computer system.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • callysto
    callysto Posts: 0 Arc User
    edited October 2008
    gattsuru wrote: »
    The method for the current Direct download installer is a bit goofy, so it's possible to get caught in the middle of it, and expect the thing to be done. If you used Direct, the steps should be as follows :

    1. The link on our webpage itself gives you the Perfect_World_Downloader_v3.exe file. It's a small (~1.0 megabyte) download.

    2. The Perfect_World_Downloader_v3.exe program will download the Perfect_World_International.exe file. By default, it downloads it to My Documents/Downloads/ (XP) or Documents/Downloads (Vista). This .exe file is the large download, roughly 2.378 gigabytes.

    3. Perfect_World_International.exe, when run, extracts a lot of installation files into a folder. By default, it extracts them into the same folder it is sitting in, the (My) Documents/Downloads. One of the files it extracts will be called install.exe

    4. Running install.exe will give you the option of verifying the client download, installing the client itself, and putting a shortcut icon down on the desktop.

    5. Double-click the shortcut icon to patch the game, or use the manual patcher.

    You sound like you just finished step 3, Callysto.
    gattsuru wrote: »
    If you're running Windows Vista, please make sure to run install.exe as Administrator (right click, Run As Adminsitrator).



    I tried to go through step 4, ran it as the administrator as I'm on Vista.
    (seems with Vista not many games like working for me,
    2moons, Rappelz, theres a few others, that simply didnt work)
    I'm sure its just something on my end, not being computer smart lol.


    When I run install.exe as an administrator, I get the
    Approve or Decline letting it run pop up,
    I approve, then nothing happens.
    lol I think I'm doing something wrong,
    Thanks for the help you've allready given and any future help,
    its much appreciated, and i feel rather silly for having to ask for help
    lol im just not good with computers ^ ^
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    There may be a delay as Vista prepares the installation, Callysto. Can you let it run for a few minutes, then look through a Task Manager for anything that looks like an "install.exe" or "Perfect World"?
    [SIGPIC][/SIGPIC]
  • callysto
    callysto Posts: 0 Arc User
    edited October 2008
    I ran as administrator, and checked through the task manager after about 5 minutes, didnt see anything, I'll try to reinstall, and go through your directions to an exact "T" and see if it works then ^ ^. Thanks again for your help.
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    You may benefit from turning Compatibility mode for Windows XP on for the Install.Exe file.
    [SIGPIC][/SIGPIC]
  • callysto
    callysto Posts: 0 Arc User
    edited October 2008
    o.0 It worked, wish I had thought of that sooner ^ ^. Thanks again for your help :D
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