[GMs Please Read] Credit Card Question

Yukana - Heavens Tear · September 2008

I recently bought zen and, while it was still waiting for verification, logged into Perfect World.

When I logged on, a person named "Sihndra" said that she was a GM and needed to verify my identity with my secret question. I was suspicious, so I logged out.

However, I'm thinking I made a mistake. She was able to automatically pull me back if I walked away and it said "GM says" in the chat window.

Was this person really a GM? In hindsight, I think she was, but it just seemed strange that she'd need to confirm that in-game rather than via PayPal.

laethaka_1241221170 · September 2008

the one and only

remember that GMs will always have a huge red GM tag next to their name... if they're whispering you from afar and you have doubts, ask them to show themselves

Unreal - Lost City · September 2008

You done the Correct thing.

A GM will Never ask for your ID / PWD or Secret Question.

I bet someone heard you gonna charge zen, and wanted to steal your account.

Here are some infos about GM's : http://support.perfectworld.com/faq/aboutgm

And this is the only way GMs will talk to you:

a pink "GM whispers" in pink colord text.

Besides that, if it was the case that an real GM PMd you. (what i don think)
Even than you dont need to give him, because most likely you will get before that, an mail from
Billing at PWE (edited by Darthpanda16 - please do not put direct links to email. Ticketing system please, thanks!)

laethaka_1241221170 · October 2008

Unreal - Lost City wrote: »

A GM will Never ask for your ID / PWD or Secret Question.

a GM will never ask for your ID/password, but they WILL sometimes ask your secret question. Again, if you have doubts, ask them to show you the big red GM tag

gattsuru · October 2008

The policy on GMs is available here. As a general rule, if you're not sure, erring on the side of caution on the matter of account privacy or personal information will only slow down a zen purchase, so it seldom hurts.

It's probably best if you please contact the Support Department regarding this issue.

dvorak · October 2008

so yeah, Sihndra is a GM.

here's some other pointers when in-doubt if an actual GM is contacting you in-game.

If a GM is whispering you, the whisper tag will always be labeled as GM.

You can also ask the GM to come to you in person (if he/she is not visible) - that way you can visually verify that the person is a GM as he/she will have a red 'GM' tag next to their character name.

kantorek · October 2008

Yukana - Heavens Tear wrote: »

I recently bought zen and, while it was still waiting for verification, logged into Perfect World.

When I logged on, a person named "Sihndra" said that she was a GM and needed to verify my identity with my secret question. I was suspicious, so I logged out.

However, I'm thinking I made a mistake. She was able to automatically pull me back if I walked away and it said "GM says" in the chat window.

Was this person really a GM? In hindsight, I think she was, but it just seemed strange that she'd need to confirm that in-game rather than via PayPal.

This was indeed a GM. In certain situations, if they are unable to contact you via email or telephone, they will attempt to seek you out in-game to verify certain information in order to validate your purchase. This is part of our fraud prevention. To sure your transaction goes as smoothly as possible, please make sure that your PWI account information matches your billing account information.

Oh, and another thing.. please do not discuss conversations or interactions with GMs on the forums. Best thing to do is send a ticket to http://support.perfectworld.com/ticketing with any concerns you may have.

[GMs Please Read] Credit Card Question

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