cant play the game..

jester42o
jester42o Posts: 7 Arc User
edited October 2008 in Support Desk
Whenever i go to play the game, after I log in, select charcter and start up the game once it loads up the game itself i see my character then the game freezes and i just get black screens untill i cntrl+alt+delete... already opened as admin and disabled the UAC in the msconfig screen...any suggestions? thanks in advance
Post edited by jester42o on

Comments

  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    I am getting corrupted graphics and black screens while playing!

    This could be the result of not having the drivers for your video card updated. Listed below are
    some websites in which you can get the latest drivers to update your video card.

    Microsoft Direct X:
    http://www.microsoft.com/downloads/B...n&categoryid=2

    Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us

    ATI: http://ati.amd.com/support/driver.html

    Omega Drivers (only for people who are comfortable with using modified drivers):
    http://www.omegadrivers.net/omega_drivers.php
  • cyanr
    cyanr Posts: 0 Arc User
    edited October 2008
    Perhaps its your system requirements. It requires a pretty high dose of graphics to accommodate your lagless gameplay. Considering that you were able to open the character creation and not have any problem with logging in. It must be indeed, your system, presumably.
    Human intelligence, personifies human incompetence.
    Inarguably, pessimistic, lost caged instinct euphoria.
    Thee who see without knowing, the vague sentence.
  • jester42o
    jester42o Posts: 7 Arc User
    edited October 2008
    i have a brand new dell Inspiron...i guess its just my stock g-card that not letting me play?...i mean i can see my character and other characters and the screen is fine and then it freezes and i get the black screen and it looks like its trying to load something but just stays black..if it was my system wouldnt i not be able to see anything?
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    Have you updated your drivers to the newest version? Follow the links in my previous post for that.
  • jester42o
    jester42o Posts: 7 Arc User
    edited October 2008
    yea everything updated..
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    Try this:

    You will need to install the East Asian Language pack that is on your original Windows disc.

    To install it on your computer in Windows XP (other versions might be slightly different):

    1. Insert your Windows XP CD
    2. Go to Control Panel
    3. Go to Regional and Language Options
    4. Click on the "Languages" Tab
    5. Click the "Install files for East Asian Languages" checkbox.
    6. Click on the OK button for the dialog box that appears.
    7. Click on the OK button of the window to close it, and begin the installation.

    To install it on your computer for Windows 98 and Windows ME visit this link:
    http://www.microsoft.com/windows/ie/...e/install.mspx
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Can you copy us the text of a DXdiag log?
    [SIGPIC][/SIGPIC]
  • jester42o
    jester42o Posts: 7 Arc User
    edited October 2008
    System Information
    Time of this report: 10/14/2008, 22:54:53
    Machine name: RICK-PC
    Operating System: Windows Vista
  • jester42o
    jester42o Posts: 7 Arc User
    edited October 2008
    System Information
    Time of this report: 10/14/2008, 22:54:53
    Machine name: RICK-PC
    Operating System: Windows Vista
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    There should be alot more. O.o
  • cyanr
    cyanr Posts: 0 Arc User
    edited October 2008
    The system specs. The actual hardware, products, upgrades, and software it uses. Usually found under Start, Go Right Click on your "My Computer" and it should say in General what you have. Other than that, you also should know what graphics card that you should be using in your computer.
    Human intelligence, personifies human incompetence.
    Inarguably, pessimistic, lost caged instinct euphoria.
    Thee who see without knowing, the vague sentence.
  • jester42o
    jester42o Posts: 7 Arc User
    edited October 2008
    its not lettin post the whole thing....
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    All right. The relevant lines I'm looking for are :

    Processor:
    Memory:
    Page File:
    Windows Dir:
    DirectX Version:
    DX Setup Parameters:
    DxDiag Version:

    DirectX Files Tab: (unless it says No Problems Found)
    Display Tab 1: (unless it says No Problems Found)
    Network Tab: (unless it says No Problems Found)

    Card name:
    Driver Version:
    Driver Date/Size:
    [SIGPIC][/SIGPIC]
  • jester42o
    jester42o Posts: 7 Arc User
    edited October 2008
    Processor: Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz (2 CPUs), ~2.5GHz
    Memory: 4084MB RAM
    Page File: 1346MB used, 7033MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode

    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.


    Card name:Intel(R) G33/G31 Express Chipset Family
    Driver Version:7.14.0010.1409 (English)
    Driver Date/Size:5/5/2008 04:40:22, 3748864 bytes
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    The GMA 3100 on-board chipset is probably the killer right here. On-motherboard chips like that can be problematic, and that particular one doesn't even have hardware vertex shader support. You may be able to get it to run by manually setting everything as low as possible from the Launcher's settings features, or by contacting our technical support, but I'm not sure that chip is compatible with Perfect World.
    [SIGPIC][/SIGPIC]
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