Cant login -> Logging in, please wait

seany
seany Posts: 5 Arc User
edited October 2008 in Support Desk
Hi

for the past 16 hours i've been unable to login since i got disconnected from server suddenly.

when i login all it shows is “Logging into the game, please wait"

i've since been able to login 2 times, but got disconencted within 2 minutes
Post edited by seany on

Comments

  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    All it shows is what? That you are already logged in? 16 hours would be a long time for it but just click on "safe log" when in the login screen. I bet I am wrong and it isn't what it shows. >.< More info please?

    Edit: Oh you already edited. Have you tried restarting your computer? Helped when I had that problem.
  • seany
    seany Posts: 5 Arc User
    edited October 2008
    it doesnt show that im already logged in

    but instead it shows logging into the game, please wait

    and doesnt proceed to char select

    i've tried like 2000 times and each time it just stays there for 10mins
  • seany
    seany Posts: 5 Arc User
    edited October 2008
    even when i try an invalid password or account it doesnt give wrong password error

    only shows logging into the game, please wait
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    Have you tried restarting your computer and/or router/modem? The one time I had your problem it worked for me after that.
  • seany
    seany Posts: 5 Arc User
    edited October 2008
    69376965wh3.jpg

    i've tried restarting com, resetting router, hell i even went for a 5hour nap before trying again, but still i get this
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    Have you checked your Firewall, Windows defender, etc ? Does it let the game through? Any recent updates to your comp?
  • seany
    seany Posts: 5 Arc User
    edited October 2008
    nothing new
    have been playing for past 3 weeks without problem then suddenly this came up
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    Maybe a bit dumb of me now... but could it be something to do with your ISP? Sorry I am a bit out of ideas I wish a GM would answer. Have looked all over the forums here by searchfunction as well as checking every single thread I can't find anyone with your problem or how to fix it >.< Sorry! T.T

    Only idea I do have is to send in a ticket. :(
  • Hui - Heavens Tear
    Hui - Heavens Tear Posts: 13 Arc User
    edited October 2008
    no problem your kind assistance is already much appreciated

    :)
    seany here btw
  • Aryannaveno - Sanctuary
    Aryannaveno - Sanctuary Posts: 825 Arc User
    edited October 2008
    You are welcome! :)

    Anyway here is the link to send a ticket in just incase you didn't know how to.

    http://support.perfectworld.com/ticketing
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Interesting results. Normally there's a log-in timeout that only goes away after the first packet gets back. It's not a patch day for any of the major corporations...

    Can you download nmap and use the command "nmap -p29000 -PN pwigc3.perfectworld.com" within its zenmap GUI? Preferably run the thing two or three times right after each other. Let's at least see if you've got connectivity.
    [SIGPIC][/SIGPIC]
  • Hui - Heavens Tear
    Hui - Heavens Tear Posts: 13 Arc User
    edited October 2008
    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-13 13:40 Malay Peninsula Standard Time

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.57.

    Interesting ports on 64.74.134.57:

    PORT STATE SERVICE

    29000/tcp open unknown



    Nmap done: 1 IP address (1 host up) scanned in 1.83 seconds

    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-13 13:41 Malay Peninsula Standard Time

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.57.

    Interesting ports on 64.74.134.57:

    PORT STATE SERVICE

    29000/tcp open unknown



    Nmap done: 1 IP address (1 host up) scanned in 0.83 seconds

    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-13 13:41 Malay Peninsula Standard Time

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.57.

    Interesting ports on 64.74.134.57:

    PORT STATE SERVICE

    29000/tcp open unknown



    Nmap done: 1 IP address (1 host up) scanned in 0.81 seconds
  • Hui - Heavens Tear
    Hui - Heavens Tear Posts: 13 Arc User
    edited October 2008
    i'd been playing perfectly well for the last few weeks and suddenly this happens
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    You've got reliable connectivity, as far as I want to test, you're not changed any software, there are no major company patches coming to my mind, and you've got everything else running fine...

    Please make sure you're Running As Administrator, and that there are no file downloaders or peer-to-peer file sharing programs running. Run a Verify on your files in case something was damaged during the crash. Also try logging into another server, then switching back to your current one -- tell us if you get a ping value for the servers.
    [SIGPIC][/SIGPIC]
  • Hui - Heavens Tear
    Hui - Heavens Tear Posts: 13 Arc User
    edited October 2008
    i have ping value for all 3 servers but i cant login to any of them.
    also im using windows xp
  • Hui - Heavens Tear
    Hui - Heavens Tear Posts: 13 Arc User
    edited October 2008
    55365545bm8.jpg

    finally some movement
    but look!
  • Hui - Heavens Tear
    Hui - Heavens Tear Posts: 13 Arc User
    edited October 2008
    any gm? i still cant login
    already 24hours

    im from singapore, if that matters
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    I'm going to have to second the recommendation to use our ticketing system.

    Please provide them a screenshot of a tracert to pwigc3.perfectworld.com, and the url of this thread.

    In Windows XP, go to Start->Run..., enter "cmd" in the white box and press enter, then type "tracert pwigc3.perfectworld.com" (without the quotes). To copy the result, right click in the black space of the command prompt, click Select All, and then press Enter on your keyboard. Come back here, open a Reply, and press CTRL and V simultaneously.
    [SIGPIC][/SIGPIC]
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