Unable to connet to server after install

caladon2
caladon2 Posts: 63 Arc User
edited October 2008 in Support Desk
The game fully downloaded and patched itself but when I try to start the game, doesn't matter which server I select I just get "Unable to connect" here is my tracert info

C:\Users\Patrick>tracert pwigc4.perfectworld.com

Tracing route to pwigc4.perfectworld.com [64.74.134.61]
over a maximum of 30 hops:

1 12 ms 91 ms 7 ms 1-64.96-97.tampabay.res.rr.com [97.96.64.1]
2 19 ms 51 ms 34 ms gig12-0-0-2305.tampfledc-rtr2.tampflrdc.rr.com [
65.32.24.126]
3 41 ms 12 ms 37 ms ge1-2-0.tampfledc-rtr4.tampflrdc.rr.com [65.32.1
3.33]
4 92 ms 61 ms 54 ms ge-2-1-0.cr0.dfw10.tbone.rr.com [66.109.6.106]
5 78 ms 34 ms 65 ms ae-1-0.pr0.dfw10.tbone.rr.com [66.109.6.179]
6 51 ms 42 ms 51 ms 66.109.9.214
7 119 ms 81 ms 81 ms INTERNAP.te1-3.ar1.snv2.gblx.net [64.210.28.142]

8 109 ms 122 ms 148 ms border1.pc2-0-bbnet2.sje.pnap.net [66.151.144.68
]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Post edited by Unknown User on

Comments

  • Mrtiger - Heavens Tear
    Mrtiger - Heavens Tear Posts: 37 Arc User
    edited October 2008
    try running it as admin.
    changing your firewall settings.
    scan for viruses
    make sure you meet the requirments.
    Into the Mouth of the ruin that feeds upon the Damned and the Deceived
    And they will cry; there is no life here only death
    Deceived
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    did all of that the tracert shows i can get well past my IP system and then the connection dies
  • Mrtiger - Heavens Tear
    Mrtiger - Heavens Tear Posts: 37 Arc User
    edited October 2008
    have you been able to plat before? or is this your 1st time.
    Into the Mouth of the ruin that feeds upon the Damned and the Deceived
    And they will cry; there is no life here only death
    Deceived
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    this is a first time login for me here is my current info from VisualRoute 2008

    =====================================================
    === VisualRoute report on Oct 2, 2008 10:52:39 PM ===
    =====================================================

    Report for pwigc3.perfectworld.com [64.74.134.31]

    This trace was started on Oct 2, 2008 10:51:55 PM.
    The host pwigc3.perfectworld.com could not be reached - it does not respond to VisualRoute's diagnostic packets. It also fails to respond to http requests on port 80, indicating that the host and the network on which it lies are both down.Hops after hop 8 could not be identified - this is usually indicative of a firewall at that point. The DNS lookup was completed almost instantaneously (less than 2ms - this may be the result of caching).
    | Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network |
    | 1 | | 97.96.64.1 | 1-64.96-97.tampabay.res.rr.com | Tampa, FL, USA | | 9 | x | The whole IPv4 address space |
    | 2 | | 65.32.24.126 | gig12-0-0-2305.tampfledc-rtr2.tampflrdc.rr.com | ?Herndon, VA, USA | -05:00 | 8 | x | Road Runner HoldCo LLC ROADRUNNER-SOUTHEAST |
    | 3 | | 65.32.13.33 | ge1-2-0.tampfledc-rtr4.tampflrdc.rr.com | ?Herndon, VA, USA | -05:00 | 9 | x | Road Runner HoldCo LLC ROADRUNNER-SOUTHEAST |
    | 4 | | 66.109.6.106 | ge-2-1-0.cr0.dfw10.tbone.rr.com | Fort Worth, TX, USA | | 39 | x-- | Road Runner HoldCo LLC COUDERSPORTBB-2 |
    | 5 | | 66.109.6.179 | ae-1-0.pr0.dfw10.tbone.rr.com | Fort Worth, TX, USA | | 33 | x | Road Runner HoldCo LLC COUDERSPORTBB-2 |
    | 6 | | 66.109.9.214 | | ?Herndon, VA, USA | -05:00 | 51 | -x
    | Road Runner HoldCo LLC COUDERSPORTBB-2 |
    | 7 | | 64.210.28.142 | INTERNAP.te1-3.ar1.snv2.gblx.net | Sunnyvale, CA, USA | -08:00 | 77 | x | Global Crossing GBLX-11B |
    | 8 | | 66.151.144.68 | border1.pc2-0-bbnet2.sje.pnap.net | San Jose, CA, USA | -08:00 | 78 | x | Internap Network Services, PNAP-SJE PNAP-SJE-INAP-BB-01 |
    | ... | | | | | | | | |
    | ? | | 64.74.134.31 | pwigc3.perfectworld.com | ?Redwood Shores, CA | | | | Perfect World INAP-SJE-PERFECTWORLD-23441 |
    Roundtrip time to 66.151.144.68, average = 78ms, min = 77ms, max = 87ms -- Oct 2, 2008 10:52:39 PM
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    =====================================================
    === VisualRoute report on Oct 2, 2008 11:16:10 PM ===
    =====================================================

    Report for pwigc3.perfectworld.com [64.74.134.31]

    This trace was started on Oct 2, 2008 11:15:28 PM.
    The host pwigc3.perfectworld.com could not be reached - it does not respond to VisualRoute's diagnostic packets. It also fails to respond to http requests on port 80, indicating that the host and the network on which it lies are both down.Hops after hop 9 could not be identified - this is usually indicative of a firewall at that point. The time taken to perform the DNS lookup was 875ms.
    | Hop | %Loss | IP Address | Node Name | Location | Tzone | ms | Graph | Network |
    | 1 | | 192.168.2.1 | | ... | | 54 | -x
    | (private use) |
    | 2 | | 192.168.1.1 | dslrouter | ... | | 3 | x | (private use) |
    | 3 | | 71.99.0.1 | L100.DSL-15.TAMPFL.verizon-gni.net | Tampa, FL, USA | | 32 | x- | Verizon Internet Services Inc. VIS-71-96 |
    | 4 | | 130.81.34.200 | P2-2.LCR-01.TAMPFL.verizon-gni.net | Tampa, FL, USA | | 33 | x- | Verizon Internet Services Inc. VZGNI-PUB-7 |
    | 5 | | 130.81.19.30 | so-7-3-0-0.BB-RTR1.ATL01.verizon-gni.net | Atlanta, GA, USA | -05:00 | 46 | x | Verizon Internet Services Inc. VZGNI-PUB-7 |
    | 6 | 10 | 152.63.0.150 | 0.so-5-1-0.XL3.SJC7.ALTER.NET | San Jose, CA, USA | -08:00 | 110 | x | MCI Communications Services, Inc. d/b/a Verizon Business UUNET-BACKBONE |
    | 7 | 20 | 152.63.48.241 | POS6-0-0.GW4.SJC7.ALTER.NET | San Jose, CA, USA | -08:00 | 107 | x | MCI Communications Services, Inc. d/b/a Verizon Business UUNET-BACKBONE |
    | 8 | 30 | 157.130.195.90 | internap-sjc-gw.customer.alter.net | San Jose, CA, USA | -08:00 | 122 | x- | MCI Communications Services, Inc. d/b/a Verizon Business UUNETCUSTB40 |
    | 9 | 10 | 66.151.144.68 | border1.pc2-0-bbnet2.sje.pnap.net | San Jose, CA, USA | -08:00 | 120 | x-- | Internap Network Services, PNAP-SJE PNAP-SJE-INAP-BB-01 |
    | ... | | | | | | | | |
    | ? | | 64.74.134.31 | pwigc3.perfectworld.com | ?Redwood Shores, CA | | | | Perfect World INAP-SJE-PERFECTWORLD-23441 |
    Roundtrip time to 66.151.144.68, average = 120ms, min = 107ms, max = 207ms -- Oct 2, 2008 11:16:10 PM
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Try using nmap, with the command "nmap -p29000 -PN pwigc3.perfectworld.com". That'll tell us whether you can get layer 4 connectivity with the destination server.
    [SIGPIC][/SIGPIC]
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-02 23:39 Eastern Daylight Time

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.55.

    Interesting ports on 64.74.134.55:

    PORT STATE SERVICE

    29000/tcp open unknown



    Nmap done: 1 IP address (1 host up) scanned in 1.00 seconds
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    Starting Nmap 4.76 ( http://nmap.org ) at 2008-10-03 00:27 Eastern Daylight Time

    Warning: Hostname pwigc3.perfectworld.com resolves to 8 IPs. Using 64.74.134.56.

    Interesting ports on 64.74.134.56:

    PORT STATE SERVICE

    22/tcp filtered ssh

    23/tcp filtered telnet

    25/tcp filtered smtp

    80/tcp filtered http

    3389/tcp filtered ms-term-serv

    29000/tcp open unknown



    TRACEROUTE (using port 29000/tcp)

    HOP RTT ADDRESS

    1 11.00 1-64.96-97.tampabay.res.rr.com (97.96.64.1)

    2 13.00 gig12-0-0-2305.tampfledc-rtr2.tampflrdc.rr.com (65.32.24.126)

    3 12.00 ge1-2-0.tampfledc-rtr4.tampflrdc.rr.com (65.32.13.33)

    4 34.00 ge-2-1-0.cr0.dfw10.tbone.rr.com (66.109.6.106)

    5 33.00 ae-1-0.pr0.dfw10.tbone.rr.com (66.109.6.179)

    6 ...

    7 76.00 INTERNAP.te1-3.ar1.snv2.gblx.net (64.210.28.142)

    8 79.00 border1.pc2-0-bbnet2.sje.pnap.net (66.151.144.68)

    9 83.00 perfectworld-1.border1.sje.pnap.net (70.42.255.230)

    10 79.00 64.74.134.56



    Nmap done: 1 IP address (1 host up) scanned in 38.15 seconds
  • gattsuru
    gattsuru Posts: 3,184 Arc User
    edited October 2008
    Please don't do advanced nmap scans. It is a probing technique as much as a connectivity technique.

    That does indicate you've got a TCP link going at least one direction, and TCP tends to be rather good about getting back to where it started. That's interesting, and it suggests application layer.

    Do you have the simplified chinese language pack installed?

    EDIT: links here for basic pack, here if the first doesn't work. The patcher seems to use a Chinese language encoding for its version of ACK, so that could be a problem.
    [SIGPIC][/SIGPIC]
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    I'm on Windows Vista the Simplified Chinese Language Pack were for XP the update files for Vista are only for Vista Ultimate, but I don't think that should be the issue, The patcher connects just fine the launcher shows servers up but when i go to login it first shows a window with "Page not found" and then the recent news page, then the login window, which just keeps returning error "Cannot connect to server" and that happens on all 3 servers, I've spent all day downloading and installing this, starting at 12 noon, it is now 1am and I'm giving up, I may check back again tomorrow but I'll most likely just go back to Anarchy Online or World of Warcraft both of which I pay for (I started with free version of AO) and they both work fine. From all the Forum notes all the way back to October of last year this type of issue appears to be an issue this game has suffered from for quite some time so I doubt it's gonna get fixed anytime soon, Too bad, the things I saw on the website made me think I'd really enjoy this game
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    Well I tried it again today and it still won't connect on my vista system, so I installed it to my XP system and I was able to connect, so it does appear the issue is something to do with Vista, I've tried running it as admin, disableing all firewalls and antivirus and still I can't connect on vista
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited October 2008
    Have you tried disabling UAC on the Vista system?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    Yup, and set both the launcher and Elementalclient to XP SP2 Compatability still won't connect
  • surtr
    surtr Posts: 3,378 Perfect World Employee
    edited October 2008
    Could you submit a ticket to tech support with a link to this thread and a dxdiag log?
    ==/Senior QA Lead/==

    Surtr from the south wielding fire
    The gods' swords shine in the darkness, like stars in the night
    Mountains collapse into rubble and fiends shall fall
    Man walks the road to ruin as the sky splits in two
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    I've just submitted a ticket with a link to this thread and attached my DXDIAG.txt file
  • carlosdavid
    carlosdavid Posts: 3 Arc User
    edited October 2008
    Hey, im new in the post...but I have the same problem as U guys...
    After installing all the game (including the lasts patches) I'm unable to connect to server.
    It seems to be a problem with the Windows Vista, because I installed the whole game in another pc with XP and I haven't had any problem with it.
    In my pc (Windows Vista) I reach the screen until I have to choose a server, but all the info of the server is null, instead of the pc with XP, I can see the (Ping) and (Status) very clear...I don't know what to do...I tried everything...help me PLZ
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    Yup same thing here Carlos, still waiting on an answer
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Have you all tried setting the Affinity setting of your CPUs to run the game on one CPU core and see if that helps?

    Has Windows updated recently?

    Where in the world are you trying to connect from, and who is your internet service provider?

    Are you on university property or using their internet?
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    Both my Vista and XP sustems are dual core they both have windows updates automatically and are fully updated and my internet is home based cable from Roadrunner in Tampa Florida, XP will log on and shows server status, the vista system does not even if i use my neighbors Verizon service i get same issue
  • caladon2
    caladon2 Posts: 63 Arc User
    edited October 2008
    Doesn't look like I'm ever gonna get an answer on why I can't reach the servers with my Vista system but can with XP too bad the little i got to play on my XP system, (Acually my wife's which is why I had it so little lol) was looking like a lot of fun, but I need to be able to play with my Vista System, I've created 2 tickets now as well as practically living in the forums for 2 days and nothing has helped. I may check again later but I'm pretty disappointed, Vista should not be an issue any more as it has been out almost 2 years now. b:sad
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2008
    Vista handles some things differently.

    Here is a Vista networking help link from MS:

    http://windowshelp.microsoft.com/Windows/en-us/networking.mspx
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
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