zen still suspended over 24 hours

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Hisui - Heavens Tear
Hisui - Heavens Tear Posts: 1,369 Arc User
edited September 2008 in Cash Shop Huddle
Cmon guys a newegg delivery would have arrived by now.
I already confirmed my paypal email address so this should have gone through already.

sent your billing guys an email and its been a few hours since that.

get back to me por favor.
[SIGPIC][/SIGPIC]
私の番ですよ。- Sig by Symour

Check out ForsakenX 's sig thread O_O
Enrage - We Eat.
Post edited by Hisui - Heavens Tear on

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  • Frostbyte - Heavens Tear
    Frostbyte - Heavens Tear Posts: 21 Arc User
    edited September 2008
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    no kiddin.. =/

    its gettin kinda rediculous.. its a digital order. it shouldnt take so long.
  • Feraldreamz - Heavens Tear
    Feraldreamz - Heavens Tear Posts: 63 Arc User
    edited September 2008
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    Yeah if you're using your checking account via paypal, it takes a week because PayPal issues an echeck. If you check your PayPal account, it'll saying when the check will clear. I've found if you want the zen immediately using PayPal, you need to use your credit card :(
  • Frostbyte - Heavens Tear
    Frostbyte - Heavens Tear Posts: 21 Arc User
    edited September 2008
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    I used google check out. I've heard people got it right away with google, so I'm still stumped.
  • Hisui - Heavens Tear
    Hisui - Heavens Tear Posts: 1,369 Arc User
    edited September 2008
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    they sent me an email telling me to verify my paypal information.

    thats cool ...
    EXCEPT YOU DID THAT A DAY AGO ALREADY. So tell Jack and Jane in the office that my paypal has already been verified please.

    I had less trouble buying alcohol when I was 13.
    [SIGPIC][/SIGPIC]
    私の番ですよ。- Sig by Symour

    Check out ForsakenX 's sig thread O_O
    Enrage - We Eat.
  • marccc
    marccc Posts: 38 Arc User
    edited September 2008
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    yea i had 2 refunds after 2 being suspended, then 1 pending which im still waiting for to clear.
    this is ridiculous.
  • kleyare
    kleyare Posts: 3 Arc User
    edited September 2008
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    I am new to this game & am well disappointed that the Zen system does not seem to be working correctly - I used both ways (debit/paypal & Google checkout) and it has been well over 1 hour...I have friends downloading this game right now & when we run into cash shop problems we tend to avoid those games....I like this game overall so I hope this issue gets resolved.
  • Dsyndicate - Heavens Tear
    Dsyndicate - Heavens Tear Posts: 21 Arc User
    edited September 2008
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    Here is what I have experienced in a nice color coded chart
    Day1 Day2 Day3 Day4 Day5 Day6 Today

    I ordered once got refunded,
    figured I did something wrong so I reordered,
    it got refunded again so I emailed for help.
    They told me I had to give them PW user name, email and full name.(where was this on the checkout)
    Then they emailed me back saying I did not give them Paypal email and address (the first email never asked for that info)
    Got an email saying that my account was verified and I could order Zen now.
    I ordered Zen and it said "suspended."
    I waited 30min and it still said suspended.
    I waited 5 hours, Still said suspended.
    I email them back telling them to check my order.
    Next day, nothing.
    Still nothing.
    Again nothing so I posted here.

    For a company complaining about how much it is to run a server in the US, they sure don't seem to want our money.
  • Henrietta - Heavens Tear
    Henrietta - Heavens Tear Posts: 8 Arc User
    edited September 2008
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    this is hisui.

    im on color code blue right now.
  • Dsyndicate - Heavens Tear
    Dsyndicate - Heavens Tear Posts: 21 Arc User
    edited September 2008
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    Emailed them and they said "Sry, it was sitting in Suspended Limbo" and pushed it through. Apperantly they been having trouble with the auto complete. My guild mate got his too.
  • pechie
    pechie Posts: 0 Arc User
    edited September 2008
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    i just bought 2000 zen and tranfered it to heaven tear...and now it says -2000 what the hecks going on??? :mad:

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