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    • Random Crashes

    Posts: 0 Arc User
    edited September 2008 in Support Desk
    With this game I get random crashes.... No errors... just dumps me back to the desktop.

    PC SPecs:
    Intel E6600 2.4Gh (@3.6Ghz)
    4GB DDR2 800Mhz
    Windows Vista 64bit
    Raided 500GB 16MB Cache RAID0
    Sapphire Radeon 4870

    Graphic Settins:
    1920x1200
    All others maxed

    I play other MMO's and Single player games without issue. This occurs on average every 2 hours. One time i was opening a chest. One time i was jumping. Another I was in starting an attack..... No specific action sets it off.

    Other Applications Running:
    AVG Pro Antivirus
    Samsung Printer Software
    Daemon Tools

    Just curious what you all thought :)

    Thnx.
    Post edited by saruman on

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    Comments

    • Posts: 28 Arc User
      edited August 2008
      I have the same problem as you.
    • Posts: 809 Arc User
      edited August 2008
      PW tends to crash ocassionally, but it opens a "send a bug report" window if it does.
      EDIT: forget the above sentence, i remembered what was causing this. It was my fault :p

      If PW crashes, it opens a "send a bug report" window, these crashes seem to always be caused by invalid/modified files. Which doesn't seem to be the case here, but just to be sure, click "verify" on the patcher window.

      Crashing to desktop w/o messages could be caused by older drivers... I know that usually outdated drivers lead to BSODs, but they can also lead to apps crashing silently. Try updating your drivers/directX

      Oh and if you happen to get a BSOD, write down the STOP code and the file that caused it (if any)
      PW has been endless frustration for me #2
      [SIGPIC][/SIGPIC]
    • Posts: 0 Arc User
      edited August 2008
      Well it is possible that it is the drivers as the ATI 4870 drivers are very new... I was using 8.7, but i will update to 8.8 and see.

      Also did verify. It went through its deal and said "veified complete" no other messages.

      Also wanted to stress that i DID NOT get an error submission box on any of the crashes.
    • Posts: 0 Arc User
      edited August 2008
      Happens to me too, now and then.
    • Posts: 0 Arc User
      edited August 2008
      Yea, happens to me about 20 times a hour...
      No joke...
      Relog like every 3 minutes...
      [SIGPIC]http://i230.photobucket.com/albums/ee122/SpartanCommanderJay/CommanderJay7.png[/SIGPIC]
    • Posts: 0 Arc User
      edited August 2008
      Well no crashes tonight at all... will keep reporting though.


      During verify i saw three stages...

      1. Verifying....
      2. Installing (thought odd for verifying)
      3. More verifying


      Also loaded 8.8 drivers instead of 8.7....


      So either the verify or the drivers fixed it.. or im lucky.......
      Its possible netiher did and im randomly lucky...... ill let you know in a day or two....
      Either way no crash so far......
    • Posts: 28 Arc User
      edited August 2008
      In my case, not only the game, but the computer crashes.
      I have almost the same configuration:

      Windows Vista Home Premium 32 bits
      Athlon 64 X2 6000
      2Gbytes RAM DDR 2 800 Kingtson Hyper X
      ATI Sapphire Radeon HD 4850 (Catalyst Center 8.8 already installed)

      And the same problems occur.
      Does anybody know how to stop these annoying problem?
    • Posts: 809 Arc User
      edited August 2008
      If you computer crashes, it displayes a BSOD, write down the STOP code and the filename that caused it and post it here. If your PC reboots after the crash, go start->computer properties->advanced system settings->startup & recovery settings->untick automatically restart checkbox. Next time it should display a BSOD.

      Btw: Vista 32 on a 64bit CPU = fail.
      PW has been endless frustration for me #2
      [SIGPIC][/SIGPIC]
    • Posts: 662 Arc User
      edited August 2008
      soukyuu wrote: »
      Btw: Vista 32 on a 64bit CPU = fail.

      Indeed, 32bit is obsolete and dying.
      There is a reason why a vista key is usable for either bit-version of Vista. A home key works for home 32/64, ultimate for ultimate 32/64.
      [SIGPIC][/SIGPIC]
      Official PWI irc: (mirc command, opens in a new window and won't interfere with any servers you're already on) /server -m irc.deltaanime.net -j #pwint
    • Posts: 28 Arc User
      edited August 2008
      Well, I know the 32bit version is old, but the 64bit seems to be complicated, since almost programs don
    • Posts: 28 Arc User
      edited August 2008
      On silly but curious question: PW runs well on Vista 64 bit?
    • Posts: 0 Arc User
      edited August 2008
      Well after updating the video drivers to Ati 8.8 no more crashes.

      And it runs great on Vista 64 by the way (after the update)

      Someone commented on Vista 32 bit not working on 64 bit processors? This is a falsity. It runs fine. I manage a computer store and have shipped hundreds of vista machines all on 64bit cpus. Besides.... current 64 bit processors are not actually 64bit... they are 32bit with 64bit extensions. Unless the OS is 64bit, it cannot touch those extensions... thus making it basically a 32bit cpu.

      I run 64bit Vista because I want to make use of a full 4GB ram. If that could be done with 32bit Vista, I would run that instead since it has more software/driver compatibility. There are a lot of tools i cannot use because im 64 bit. Mainly a lot of overclocking/testing tools, but nothing important.
    • Posts: 28 Arc User
      edited August 2008
      I already uploaded to ATI 8.8 driver and Catalyst System and the crasch still occurs.

      Until one hour ago, I did not realize that the LCD monitor driver was not installed properly. This lapse could interfere and cause problems?

      If it is not the cause, soon I
    • Posts: 0 Arc User
      edited August 2008
      I would be seriously surprised if the LCD drivers were the cause. Unlike most drivers (which tells the hardware how to work).... the LCD drivers only tell the computer which resolutions, refresh rates, and colours it supports. The LCD driver is not a program like nearly all other drivers... but a marked up text file.....

      For you I would suggest running two programs... 1) Memtest + and 2) seatools for dos..... both can be found on the UBCD (ultimate boot cd)

      The first tests memory... If you see red.... very bad... run for at least 2-4 hours... the second is for hard drives and will tell you if you have bad sectors......

      In most cases you are probably fine... but it is best to rule out simple things first... Next time you crash, recall if you get a response like most people? (If so type everything you saw).... If you didn't get any message as I did not, then write your PC specs, and applications you run in the background (specifically antivirus, antispyware, and firewall) as they are the most likely cause of issues.
    • Posts: 28 Arc User
      edited August 2008
      Like you said, the LCD driver monitor has nothing related.

      My computer especification is:
      OS: Windows Vista Home Premium 32 bits
      CPU: Athlon 64 X2 6000
      RAM: Kingston Hyper X 2GB DDR2 800
      Video Card: Sapphire Radeon HD 4850 512MB
      Anti virus: Avast

      With this configuration, I can play "Crysis" with no problems. That
    • Posts: 28 Arc User
      edited August 2008
      Saruman, I was playing very well during 30 minutes, but the games crashed again.

      But this time a blue screen appeared. Besides that it reccomended update the video card driver (already did that), here is the showed info:

      Technical information:

      *** STOP 0x0000008E (0x80000003, 0x8BED44C7, 0x956F9840, 0x00000000)
      *** atikmdag.sys - address 8BED44C7 base at 8BE03000, datestamp 4892985a

      I really don
    • Posts: 0 Arc User
      edited August 2008
      ravenholm

      Is that error always reporting the ATI file? That is the ATI driver kernel. If all other games work fine, and updating drivers did not help. Then there are only two possible remaining causes.

      1) Bug in driver/game with your specific card (w/ drivers)

      For this one there are only two things you can do. Wait for game/driver updates or downgrade drivers to an older one... Go back a few versions.

      2) Some other application in combination with Perfect World is interfering with drivers. To help you on this one I would need to have a hijack this log. If you do not know how, this link will tell you how.. Post the results on the forum here.

      http://www.whatthetech.com/hijackthis/
    • Posts: 0 Arc User
      edited August 2008
      Also just for fun try exiting Avast before you play. Probably not the cause, but worth a shot.

      Also by chance do you have zonalarm installed? This has been known to cause that BSOD with some configurations.
    • Posts: 9,471 Arc User
      edited August 2008
      Thanks for your help saruman! :D

      We appreciate it!
      Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
      Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
    • Posts: 809 Arc User
      edited August 2008
      saruman wrote: »
      And it runs great on Vista 64 by the way
      That's correct. So far i didn't have one program that didn't work under Vista64, there are some that don't, of course.
      Someone commented on Vista 32 bit not working on 64 bit processors? This is a falsity. It runs fine. I manage a computer store and have shipped hundreds of vista machines all on 64bit cpus. Besides.... current 64 bit processors are not actually 64bit... they are 32bit with 64bit extensions. Unless the OS is 64bit, it cannot touch those extensions... thus making it basically a 32bit cpu.
      I did not say it doesn't work, but using a 32-bit OS when you have a 64-Bit CPU (even if it's only an extension) is simply reducing performance. Tools like archivers (7zip), some video encoding software benefits from using the 64-Bit versions and you wouldn't want to encode/compress slower than possible with your CPU, would you?
      ravenholm wrote: »
      *** STOP 0x0000008E (0x80000003, 0x8BED44C7, 0x956F9840, 0x00000000)
      *** atikmdag.sys - address 8BED44C7 base at 8BE03000, datestamp 4892985a[/I]
      As monkeyman ( saru = monkey in japanese :D) already said, it's the ATI driver that causes the crash. I saw that downgrading to catalyst 7.7 helped some people, did you try that already?
      saruman wrote: »
      Also just for fun try exiting Avast before you play. Probably not the cause, but worth a shot.

      Also by chance do you have zonalarm installed? This has been known to cause that BSOD with some configurations.
      I don't know if ZA already fixed their problems, but i don't recommend using it for reasons like not being able to handle many simultaneous connections (P2P) etc. Comodo firewall has served me well so far.
      PW has been endless frustration for me #2
      [SIGPIC][/SIGPIC]
    • Posts: 28 Arc User
      edited September 2008
      Saruman, thanks for the help. I will do that when I go back home.

      I don
    • Posts: 28 Arc User
      edited September 2008
      I will do that when I go back home.

      And Soukyuu, thanks for the advice.
    • Posts: 28 Arc User
      edited September 2008
      Saruman, here is the log file

      Logfile of HijackThis v1.99.1
      Scan saved at 22:06:03, on 02/09/2008
      Platform: Unknown Windows (WinNT 6.00.1905 SP1)
      MSIE: Internet Explorer v7.00 (7.00.6001.18000)

      Running processes:
      C:\Windows\system32\taskeng.exe
      C:\Windows\system32\Dwm.exe
      C:\Windows\Explorer.EXE
      C:\Program Files\Windows Defender\MSASCui.exe
      C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
      C:\Program Files\Alwil Software\Avast4\ashDisp.exe
      C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe
      C:\Program Files\Common Files\Real\Update_OB\realsched.exe
      C:\Windows\RtHDVCpl.exe
      C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
      C:\Program Files\Windows Sidebar\sidebar.exe
      C:\Windows\ehome\ehtray.exe
      C:\Program Files\Windows Media Player\wmpnscfg.exe
      C:\Windows\ehome\ehmsas.exe
      C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
      C:\Program Files\Internet Explorer\ieuser.exe
      C:\Program Files\Internet Explorer\iexplore.exe
      C:\Windows\system32\conime.exe
      C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
      C:\Windows\system32\SearchFilterHost.exe
      C:\Program Files\Hijackthis\HijackThis.exe

      R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
      R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
      R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
      R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
      R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
      O1 - Hosts: ::1 localhost
      O2 - BHO: Facilitador de Leitor de Link Adobe PDF - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
      O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\rpbrowserrecordplugin.dll
      O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
      O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
      O2 - BHO: Auxiliar de Conex
    • Posts: 28 Arc User
      edited September 2008
      Saruman, here is the log file (the message was cut...)

      O2 - BHO: Auxiliar de Conex
    • Posts: 28 Arc User
      edited September 2008
      Why I can not post properly on this forum? All my messages are cut.
    • Posts: 28 Arc User
      edited September 2008
      O2 - BHO: Auxiliar de Conex
    • Posts: 28 Arc User
      edited September 2008
      I give up, Saruman... I will post directly to you.
    This discussion has been closed.

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