Restart Problem

toxic11
toxic11 Posts: 4 Arc User
edited November 2008 in Support Desk
Hi, I have been able to log on and play yesterday, but now as soon as I log on, my computer restarts. I played successfully for about 2 hours yesterday. My computer specs are much more than what is required.

Time of this report: 8/19/2008, 13:35:16
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: AMD Athlon(TM) XP 3000+, MMX, 3DNow, ~2.2GHz
Memory: 512MB RAM
Page File: 340MB used, 653MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

Edit: I also have a radeon x1650 512 MB.

Thanks in advance.
Post edited by toxic11 on

Comments

  • fez
    fez Posts: 0 Arc User
    edited August 2008
    i have a restart problem also, downloaded game, updated, game runs but when i press "create" to make my character the computer restarts.
    Athlon 3200+
    radeon x1600pro
    same windows etc.
  • toxic11
    toxic11 Posts: 4 Arc User
    edited August 2008
    I have a feeling that it may be a problem with the radeon x1600's series.
  • trick
    trick Posts: 19 Arc User
    edited August 2008
    I'm having an issue with my perfect world... the game did this last night when the beta came out. heres what its doing. i can login just fine, no issues with that at all, select the server, then click create character, and my computer completely restarts... this is the ONLY game ive had this problem with. Im running xp service pack 2, ati X1600 pro, (AGP) a BRAN NEW format on the OS, I have a great level of experience when it comes to computers, i think it may be the video drivers? they are also updated to the latest drivers. I was really looking forward to playing this game, the beta anyways. i even sat down watching the countdown lol. I also have the latest direct x, from this month. I am fresh out of ideas on what could be causing my computer to completely restart. Any Ideas? seems like were the only people having this problem, dam ATI x1600's lol
  • varakage
    varakage Posts: 1 Arc User
    edited August 2008
    I too can confirm this problem. I am using an ATI x1600 pro AGP in windows XP. When I click on create character I briefly see a character then I get a BSOD with at STOP 0x0000008 message and no further details. I'm using catalyst 8.2 hotfix drivers. Im trying to find some newer drivers but it's quite difficult with this AGP card as you need special "hotfix" drivers for directx to work properly. I'll keep playing around to see if I can get it working. It would be nice to know if anyone with an x1600 (agp or pci-x) can get the game to work.
  • trick
    trick Posts: 19 Arc User
    edited August 2008
    Alright, I have a solution to the problem, it fixed mine just fine, im now playing without any issues on my x1600 (AGP). Here's what you do. Go to ATI.com, download drivers, when u get to the link to download the display driver, or the catalyst, you'll see on the bottom under additional links, "Previous Drivers and Software" click that, and download the earliest driver,"Catalyst 7.7" after it finishes, install it, and enjoy perfect world :) worked for me, hope it works for you guys.. seems as if the game doesnt support the newer drivers.

    For the noobz:

    step 1: go to http://ati.amd.com/support/driver.html
    step 2: for (windows xp) under windows XP click Professional/Home
    Step 3: Click Radeon
    step 4: Click Radeon X1600 Series
    step 5: Click GO :)
    step 6: Scroll to the bottom of the page
    Step 7: Click Previous Drivers and Software under Additional Links
    Step 8: Click Catalyst 7.7
    step 9: download and install.

    Once again, hope it works
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited August 2008
    If this resolves your all's issues, please let us know. :D

    Thanks Trick!
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • toxic11
    toxic11 Posts: 4 Arc User
    edited August 2008
    Worked for me as well, thanks!

    It also improved the overall performance of Perfect World compared to the latest Catalyst drivers that I used to have. :)

    Thanks again Trick!
  • trick
    trick Posts: 19 Arc User
    edited August 2008
    No problem, glad i could help.
  • pand4k
    pand4k Posts: 1 Arc User
    edited August 2008
    yes, i have an AGP x1650 series card, and we all have the same BSOD! will definitely try the ati 7.7 drivers and i will post back to see if it works :D

    EDIT: yes, it worked thankss!
  • emman
    emman Posts: 0 Arc User
    edited August 2008
    Also worked for me with an ATI All in Wonder 9600 XT ty alot :)
  • fez
    fez Posts: 0 Arc User
    edited August 2008
    if returning to 10 month old drivers is the only solution...it sux. There are catalyst AGP HOTFIXES for newer drivers ( 8.-5.-6.-7 etc). i did a quick try on 8.7 agp hotfix but didnt seem to work. I may have just had to uninstall old 8.7 drivers :P. If someone has some more time to kill, please try those agp hotfixes and some other solutions by google :D.
    small summary
    1) this problem seems to occur only on ATI AGP cards (PW may have some crudge against agp owners ;D)
    2) Solution so far: Download Catalyst 7.7 and install
  • trick
    trick Posts: 19 Arc User
    edited August 2008
    yea, when i found this fix, i tried everything!!! and i mean everything... direct x, cpu, reformatted the hdd, also thought the problem couldve been in my tower, rebuilt the computer... after eliminating everything i decided to try something else, went to get the drivers, and it worked... heres what probably happened, (maybe lol) the devs probably didnt add newer support for AGP cards, they're outdated, almost like floppy drives, haha. thats the only reason i could see why that happened, oh since this is fixed, can we close this topic?i think it fixes it for everyone with this problem.
  • fez
    fez Posts: 0 Arc User
    edited August 2008
    you cant call that a fix. Stuff needs to work with newest drivers. Some other games require newer drivers, get fixes etc. so you cant just be 10+ months behind :P.
    This is a temporary solution, will see what game devs come up with. It is their game and catalyst on agp cards missmatch.
  • ryuuzaki
    ryuuzaki Posts: 680 Arc User
    edited August 2008
    Anyone given the Omega Drivers a shot? They're only for XP and only go up to Catalyst 7.12, but I just thought I'd throw it out there: http://www.omegadrivers.net

    Does it have to be 7.7? Was there something that changed between 7.7 and 7.8, or... do know where the cutoff is?

    Oh, here's some direct links for the previous official versions of the Radeon drivers:

    XP: http://ati.amd.com/support/drivers/xp/radeonxprevious-xp.html
    Vista 32-bit: http://ati.amd.com/support/drivers/vista32/commonprevious-vista32.html
    Vista 64-bit: http://ati.amd.com/support/drivers/vista64/commonprevious-vista64.html
    [SIGPIC][/SIGPIC]
  • trick
    trick Posts: 19 Arc User
    edited August 2008
    I never tried anything but the 7.7, i would think that others would work too... but i can't be sure, ill stick with the 7.7, wont b long before ill be using a 4870 anyhow :)
  • fez
    fez Posts: 0 Arc User
    edited August 2008
    hehe :D. I didn't rush to test everything myself neither, coz tomorrow i get my new 4870 rig :P
  • chii
    chii Posts: 0 Arc User
    edited August 2008
    my problem is that the game overheats my laptop lmao so i have to place this big box fan under my laptop >_> else it will shutdown soon as the char sign in screen is up
  • trick
    trick Posts: 19 Arc User
    edited August 2008
    chii wrote: »
    my problem is that the game overheats my laptop lmao so i have to place this big box fan under my laptop >_> else it will shutdown soon as the char sign in screen is up

    Whoa!!! now that sounds like u have some issues... lol. maybe its time for a desktop? haha thats pretty insane tho, never heard of a lappy gettin that hot that quick before
  • thourion
    thourion Posts: 1 Arc User
    edited September 2008
    BUMP

    Seems that the problem goes with ATI+AGP cards. Although i think i saw some sporadic posts about other configs as well.

    Anyhow some of us, me included, have cards like ATI HD2600 AGP.
    The current solution of downgrade to a working driver, like the 7.7 may help some users, but cannot work for me, because the 2600 series, can't be used with some earlier AGP drivers because of their incompatibility with this and similar model cards.

    Now we surely need some ATI attention to this problem, but id like to hear some DEV response first to this, for us to know if it is a game code problem that can be fixed OR an entirely VGA driver conflict.
    For the latter submitin tickets to ATI seems a good idea, although i wonder if PW can contact ATI more directly, considering its place as a Game Company, to request a release of a working driver.

    And Finally to make sure if devs are aware of the problem and if they workin on a solution/temp fix.
  • daymein
    daymein Posts: 1 Arc User
    edited November 2008
    i am new to perfect world and when i first loaded the game i had a Nvidia Geforce 6600, a couple days ago the video card died and i got a ATI hd 2400 pro agp. when i would log into the game it would restart on me. i contacted ati and spoke with them and they suggested to update my northbridge driver on my motherboard. i did the update on the motherboard and the game works perfect now. i hope that this helps i know that people are frustrated with the ati cards. ati also said that any agp 2XXX and 3XXX series cards where not supposed to be agp so only load the drivers for the card for the manufacturer web site or use the cd that came with it
This discussion has been closed.

Categories