Patch server dropping connection?

foolrunning
foolrunning Posts: 0 Arc User
edited August 2008 in Support Desk
I've been trying to update my game for 3 hours, but its like the patch server keeps dropping the connection. It will update for 1-2 seconds, then stop and it will pop up asking to retry (which makes it start over again).

I also have had the same problem with the website (www.perfectworld.com). It loads the page for a couple seconds, then stops transmitting data. I have to hit refresh several times before it eventually comes up completely (probably because the data it already loaded is cached and can load more in the 1-2 seconds it has of transfer).

I hoped that it was just going to be the website (its always done it), but apparently its all of the PWI servers which makes it very hard to patch.:D

Also, I'm not sure if its related, but I can't ping any of the servers (patch, game, or website).

NOTE: I'm located in the US, so I'm not getting IP banned or anything like that. (I hope ;))
Post edited by foolrunning on

Comments

  • piegan
    piegan Posts: 5 Arc User
    edited August 2008
    I have the exact same problem, only i can get about half downloaded then it kicks me. i can ping the servers about half the time. i also started the updates at 6:00am(mt)US 4 hours later i'm stil on tasks.data it got to about 75% just now but the server kicked me so i'm back to 0...
  • foolrunning
    foolrunning Posts: 0 Arc User
    edited August 2008
    Yeah, tasks.data is what I'm stuck on as well. Must be one of the bigger files so its more likely to get cut off. :(
  • foolrunning
    foolrunning Posts: 0 Arc User
    edited August 2008
    Here's the result of a ping to the patch server: 
    Pinging pwipatch.perfectworld.com [64.74.217.11] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 64.74.217.11:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    Here's a traceroute to the patch server: 
    Tracing route to pwipatch.perfectworld.com [64.74.217.11]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.254.1
  2     1 ms     1 ms     1 ms  192.168.254.254
  3    24 ms    22 ms    23 ms  h1.92.28.71.dynamic.ip.windstream.net [71.28.92.
1]
  4    23 ms    24 ms    23 ms  h109.21.213.151.static.ip.windstream.net [151.21
3.21.109]
  5    27 ms    27 ms    27 ms  h106.21.213.151.static.ip.windstream.net [151.21
3.21.106]
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.

    Hopefully that might help someone in technical support. :D
  • piegan
    piegan Posts: 5 Arc User
    edited August 2008
    lol @ same exact results
    Pinging pwipatch.perfectworld.com [64.74.217.11] with 32 bytes of data:

    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 64.74.217.11:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
  • foolrunning
    foolrunning Posts: 0 Arc User
    edited August 2008
    Strangely enough, it seems the website (www.perfectworld.com) is no longer having this disconnection issue for me, but the patcher still is. Still can't ping it, either.

    EDIT: Tried to download the PWI downloader. Same problem (downloads for 1-2 seconds then gets disconnected). I can ping the download.perfectworld.com server, so the fact that I can't ping the other servers seems to be irrelevant.
  • piegan
    piegan Posts: 5 Arc User
    edited August 2008
    by any chance are you running vista home premium?
  • foolrunning
    foolrunning Posts: 0 Arc User
    edited August 2008
    piegan wrote: »
    by any chance are you running vista home premium?
    Nope; Windows XP SP3.
    I'm pretty sure the problem is on their end as I don't have a problem with any other version of PW or with any other website.
  • piegan
    piegan Posts: 5 Arc User
    edited August 2008
    =( i guess all we can do is keep closeing and re-opening the patcher tell it works =S
  • foolrunning
    foolrunning Posts: 0 Arc User
    edited August 2008
    Yeah, I'm gonna give up now and try again tomorrow or after their work day to see in they have fixed it.
  • pinoy1
    pinoy1 Posts: 0 Arc User
    edited August 2008
    Are GM's looking for this problem? a lot of cant play the game because of the patch. BTW i stop in buff_str.txt.. can someone create a pack from the game who is already updated. tnx
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