Missing gold after i charged [SOLVED]

plushie666
plushie666 Posts: 201 Arc User
edited January 2021 in General Discussion
Hi all,
I dont know if im the only one, but last night i charged gold but i wont show up in my account.
I already sended a ticket (TICKET #404855) about this.

My question is, how long will it take to give me my purchase?
And 27/01 spend and charge rewards ends. If its not fixed by then i would like to see it extended.

At the moment im really unhappy with the costumer support.
I know you all do your best, but i expected more because we are your income.

Thank you and have a good day
Post edited by plushie666 on

Comments

  • heerohex#3018
    heerohex#3018 Posts: 4,887 Community Moderator
    plushie666 wrote: »
    Hi all,
    I dont know if im the only one, but last night i charged gold but i wont show up in my account.
    I already sended a ticket (TICKET #404855) about this.

    My question is, how long will it take to give me my purchase?
    And 27/01 spend and charge rewards ends. If its not fixed by then i would like to see it extended.

    At the moment im really unhappy with the costumer support.
    I know you all do your best, but i expected more because we are your income.

    Thank you and have a good day

    There have been reported issues with Gold processing as far as we know the team is aware of any issues and looking to resolve them. I cant say for sure but im confident this will be resolved soon and before the 27/01.

    Thanks.​​
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • vepricin#1390
    vepricin#1390 Posts: 13 Arc User
    It happened to me too...
  • geemarkarcher#4378
    geemarkarcher#4378 Posts: 15 Arc User
    I charged but no gold, and also i noticed that i got the CR points but i did not receive the gold
  • plushie666
    plushie666 Posts: 201 Arc User
    Ty pwi team to fix this problem so fast.
    Have a good day all
  • vepricin#1390
    vepricin#1390 Posts: 13 Arc User
    This is resolved for me and I am very happy :)
  • milimurr#7029
    milimurr#7029 Posts: 1 Arc User
    Same issue happened, reported and fixed. happy like never before, thank you :3
  • heerohex#3018
    heerohex#3018 Posts: 4,887 Community Moderator
    Glad its sorted, Thanks for letting us know its resolved as well.

    Thanks.​​
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • plushie666
    plushie666 Posts: 201 Arc User
    edited January 2021
    No problem, you guys did good work and fixed the problem within 24hours.
    I call that good support !

    Keep up the great work and thanks again.

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