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Partially missing face colour [Resolved]

missbehaviour#3600 missbehaviour Posts: 7 Arc User
edited March 12 in Support Desk
Hiya,

So I recently installed PWI and made a character. During character creation everything looked normal as I selected the skin colour.
Once I completed character creation all but a T-shaped area on her face suddenly had its colour reverted to pure white, while the T stayed tanned (see image). This is before I've entered the game world. I'm still in character select.

unknown.png?width=329&height=300

Strangely, if I enter character creation again to edit her and alter the skin colour a fraction, then finish editing the skin returns to normal.
However, as soon as I log in with her the issue resurfaces.

Troubleshooting:
1. I can see everyone else's face perfectly fine. No mismatch of colour.
2. The stranger I asked in game said that they could see the mismatched colours on mine.
3. I've not been able to find anyone with the same issue on the forums. Similar texture issues pointed to AV software messing with the game files, so I've made an exception for my PWI folder, then restarted my PC. This didn't work.

An immediate workaround I've used is to just set her skin to the palest white I can so it matched the bugged face texture, which obviously means that I can't change her back once I've found a fix, but I'm sure I can front that bill when it comes to it or just remake.

Here's the specs of the PC I'm trying to run PWI on. I do have access to admin rights on this PC, but if you ask me to find a file it might take me some time to dig it up:
Speccy

I've probably missed something basic in my troubleshooting, so I'm taking any and all advice ^^
Post edited by missbehaviour#3600 on

Comments

  • shopcheeseshopcheese Posts: 743 Arc User
    edited March 7
    If others can see your characters issue as well the problem probably lies within the characters values. This cannot be fixed by ingame means but you'll have to save your character's ini and edit the ini file directly from your game folder and save it onto your character again. This looks like the typical bug I have encountered a lot of times where tideborn skin texture are attempted to be put on top of old races such as elves (I did a LOT of ini editing in the past).
    I cannot say directly what the problem is without looking at the files (dont have time RIGHT now) but you could post your ini here and I can see if I can fix it a little later.
  • shopcheese wrote: »
    If others can see your characters issue as well the problem probably lies within the characters values. This cannot be fixed by ingame means but you'll have to save your character's ini and edit the ini file directly from your game folder and save it onto your character again. This looks like the typical bug I have encountered a lot of times where tideborn skin texture are attempted to be put on top of old races such as elves (I did a LOT of ini editing in the past).
    I cannot say directly what the problem is without looking at the files (dont have time RIGHT now) but you could post your ini here and I can see if I can fix it a little later.

    I'm not sure if I can do this, because when I tried to save the character's look as a preset it would look like it had saved and was added to the list, but when I opened character creation back up there were no custom presets. Only the default ones...

    As i said in my post, I /did/ only ask one stranger. I don't know what the community is like here, but maybe I should have tried to find more people in case they were messing with me. Currently not able to do this as I can no longer freely edit my character.
    I'll see if the issue happens on a brand new character, I suppose, and if it does I'll ask more people and see if I can get presets to save so I can show you the .ini file.

  • obielleobielle Posts: 575 Arc User
    Hmm if your presets aren't saving but you have defaults available in the list, it sounds like there's some administration setting on your computer preventing PWI from saving files so you'd probably need to check the settings on the PWI folder. This usually happens when taking a screenshot in-game as well, so you can at least test that way to see if the screenshots save.
    Roxxannae - Twilight Temple
  • missbehaviour#3600 missbehaviour Posts: 7 Arc User
    edited March 7
    I'm able to save screenshots. I can see a saved preset but if I select it I get "Customisation data error." and nothing happens.

    I've tried making a new cleric and set the skin tone the same. I didn't notice the issue even after I got in game, so I'm going to try recreating my character's look and will see if it was a one-off issue. Update forthcoming!

    Edit: When creating a new character the issue doesn't seem to occur. I also successfully saved a preset. I wasn't able to perfectly replicate the character, so I don't want to play on this new one. I also don't want to re-level.
    Does this help narrow down my issue? Do you think I should buy a makeover scroll so I can save a preset of my faulty character and share my .ini file for her?
    Post edited by missbehaviour#3600 on
  • shopcheeseshopcheese Posts: 743 Arc User
    edited March 7
    I can see a saved preset but if I select it I get "Customisation data error." and nothing happens.
    This is exactly what I can fix for you even if you cant load it. Typically skin errors in my experience but it can be a few other things too.

    If you havent saved your old clerics ini file you can use a makeover scroll and save the file via the makeover npc (dont have to consume the scroll).
  • shopcheese wrote: »
    I can see a saved preset but if I select it I get "Customisation data error." and nothing happens.
    This is exactly what I can fix for you even if you cant load it. Typically skin errors in my experience but it can be a few other things too.

    If you havent saved your old clerics ini file you can use a makeover scroll and save the file via the makeover npc (dont have to consume the scroll).

    I'm gonna have to decide if I want to drop money on the game already, so I'll get back to you on that. If it's as simple as editing a .ini file though (once I have it) then that's great ^^
  • shopcheeseshopcheese Posts: 743 Arc User
    edited March 8
    What server are you on/name?
    You dont have to drop money on the game for this. Makeover scroll is less than pocket money and I can mail you one for free.
    Post edited by shopcheese on
  • shopcheese wrote: »
    What server are you on/name?
    You dont have to drop money on the game for this. Makeover scroll is less than pocket money and I can mail you one for free.

    That's sweet of you c: Don't feel like you have to, but if you insist then I'm on the EU server and I'm MissBehaviour.
  • shopcheeseshopcheese Posts: 743 Arc User
    I sent you one. EU is not a server I play, but I did have enough coins for it. Should arrive within an hour
  • shopcheese wrote: »
    I sent you one. EU is not a server I play, but I did have enough coins for it. Should arrive within an hour

    Thanks, I just got it and saved my preset! Below is the .ini file for her. I had a look to see if I could spot anything that looks wrong, but I can't see anything myself. Maybe you can c:
    [3Parts]
    scaleUp = 129
    scaleMiddle = 150
    scaleDown = 131

    [BlendFace]
    idFaceShape1 = 23
    idFaceShape2 = 23
    blendFaceShape = 50

    [Face]
    scaleFaceH = 131
    scaleFaceV = 129
    idFaceTex = 142

    [Faling]
    idFalingSkin = 0
    idFalingTex = 0

    [Forehead]
    offsetForeheadH = 138
    offsetForeheadV = 87
    offsetForeheadZ = 144
    rotateForehead = 128
    scaleForehead = 95

    [YokeBone]
    offsetYokeBoneH = 142
    offsetYokeBoneV = 223
    offsetYokeBoneZ = 146
    rotateYokeBone = 129
    scaleYokeBone = 129

    [Cheek]
    offsetCheekH = 131
    offsetCheekV = 140
    offsetCheekZ = 129
    scaleCheek = 129

    [Chain]
    offsetChainV = 129
    offsetChainZ = 114
    rotateChain = 131
    scaleChainH = 121

    [Jaw]
    offsetJawH = 136
    offsetJawV = 129
    offsetJawZ = 129
    scaleJawSpecial = 129
    scaleJawH = 129
    scaleJawV = 129

    [Eye]
    idThirdEye = 0
    idEyeBaseTex = 452
    idEyeHighTex = 574
    idEyeBallTex = 9
    idEyeShape = 37
    scaleEyeH = 128
    scaleEyeV = 145
    rotateEye = 124
    offsetEyeH = 112
    offsetEyeV = 126
    offseteyeZ = 128
    scaleEyeBall = 125
    scaleEyeH2 = 128
    scaleEyeV2 = 145
    rotateEye2 = 124
    offsetEyeH2 = 112
    offsetEyeV2 = 126
    offseteyeZ2 = 128
    scaleEyeBall2 = 125

    [Brow]
    idBrowTex = 6
    idBrowShape = 28
    scaleBrowH = 128
    scaleBrowV = 128
    rotateBrow = 134
    offsetBrowH = 126
    offsetBrowV = 128
    offsetBrowZ = 140
    scaleBrowH2 = 128
    scaleBrowV2 = 128
    rotateBrow2 = 134
    offsetBrowH2 = 126
    offsetBrowV2 = 128
    offsetBrowZ2 = 140

    [Nose]
    idNoseTex = 3
    idNoseTipShape = 16
    scaleNoseTipH = 132
    scaleNoseTipV = 129
    scaleNoseTipZ = 132
    offsetNoseTipV = 129
    idNoseBridgeShape = 17
    scaleBridgeTipH = 125
    offsetBridgeTipZ = 125

    [Mouth]
    idMouthUpLipLine = 91
    idMouthMidLipLine = 88
    idMouthDownLipLine = 92
    thickUpLip = 173
    thickDownLip = 131
    scaleMouthH = 130
    offsetMouthV = 120
    offsetMOuthZ = 130
    idMouthTex = 14
    offsetCornerOfMouthSpecial = 130
    scaleMouthH2 = 130
    offsetCornerOfMouthSpecial2 = 130

    [Ear]
    idEarShape = 22
    scaleEar = 128
    offsetEarV = 128

    [Hair]
    idHairModel = 941
    idHairTex = 951

    [Moustache]
    idMoustacheTex = 0
    idMoustacheSkin = 0
    idGoateeTex = 0

    [Color]
    colorHair = -1648998
    colorFace = -3368852
    colorEye = -9814446
    colorBrow = -13430007
    colorMouth = -1467749
    colorEyeBall = -6704175
    colorMoustache = -1

    [Body]
    bodyID = 0
    colorBody = -3368852
    headScale = 123
    upScale = 123
    waistScale = 128
    armWidth = 128
    legWidth = 135
    breastScale = 158
  • obielleobielle Posts: 575 Arc User
    Okay so I do see some things in there that would cause customization data error, in particular idFaceTex, idFalingSkin, and idFalingTex. This should fix those issues:
    [3Parts]
    scaleUp = 129
    scaleMiddle = 150
    scaleDown = 131

    [BlendFace]
    idFaceShape1 = 23
    idFaceShape2 = 23
    blendFaceShape = 50

    [Face]
    scaleFaceH = 131
    scaleFaceV = 129
    idFaceTex = 5

    [Faling]
    idFalingSkin = 434
    idFalingTex = 436

    [Forehead]
    offsetForeheadH = 138
    offsetForeheadV = 87
    offsetForeheadZ = 144
    rotateForehead = 128
    scaleForehead = 95

    [YokeBone]
    offsetYokeBoneH = 142
    offsetYokeBoneV = 223
    offsetYokeBoneZ = 146
    rotateYokeBone = 129
    scaleYokeBone = 129

    [Cheek]
    offsetCheekH = 131
    offsetCheekV = 140
    offsetCheekZ = 129
    scaleCheek = 129

    [Chain]
    offsetChainV = 129
    offsetChainZ = 114
    rotateChain = 131
    scaleChainH = 121

    [Jaw]
    offsetJawH = 136
    offsetJawV = 129
    offsetJawZ = 129
    scaleJawSpecial = 129
    scaleJawH = 129
    scaleJawV = 129

    [Eye]
    idThirdEye = 0
    idEyeBaseTex = 452
    idEyeHighTex = 574
    idEyeBallTex = 9
    idEyeShape = 37
    scaleEyeH = 128
    scaleEyeV = 145
    rotateEye = 124
    offsetEyeH = 112
    offsetEyeV = 126
    offseteyeZ = 128
    scaleEyeBall = 125
    scaleEyeH2 = 128
    scaleEyeV2 = 145
    rotateEye2 = 124
    offsetEyeH2 = 112
    offsetEyeV2 = 126
    offseteyeZ2 = 128
    scaleEyeBall2 = 125

    [Brow]
    idBrowTex = 6
    idBrowShape = 28
    scaleBrowH = 128
    scaleBrowV = 128
    rotateBrow = 134
    offsetBrowH = 126
    offsetBrowV = 128
    offsetBrowZ = 140
    scaleBrowH2 = 128
    scaleBrowV2 = 128
    rotateBrow2 = 134
    offsetBrowH2 = 126
    offsetBrowV2 = 128
    offsetBrowZ2 = 140

    [Nose]
    idNoseTex = 3
    idNoseTipShape = 16
    scaleNoseTipH = 132
    scaleNoseTipV = 129
    scaleNoseTipZ = 132
    offsetNoseTipV = 129
    idNoseBridgeShape = 17
    scaleBridgeTipH = 125
    offsetBridgeTipZ = 125

    [Mouth]
    idMouthUpLipLine = 91
    idMouthMidLipLine = 88
    idMouthDownLipLine = 92
    thickUpLip = 173
    thickDownLip = 131
    scaleMouthH = 130
    offsetMouthV = 120
    offsetMOuthZ = 130
    idMouthTex = 14
    offsetCornerOfMouthSpecial = 130
    scaleMouthH2 = 130
    offsetCornerOfMouthSpecial2 = 130

    [Ear]
    idEarShape = 22
    scaleEar = 128
    offsetEarV = 128

    [Hair]
    idHairModel = 941
    idHairTex = 951

    [Moustache]
    idMoustacheTex = 0
    idMoustacheSkin = 0
    idGoateeTex = 0

    [Color]
    colorHair = -1648998
    colorFace = -3368852
    colorEye = -9814446
    colorBrow = -13430007
    colorMouth = -1467749
    colorEyeBall = -6704175
    colorMoustache = -1

    [Body]
    bodyID = 0
    colorBody = -3368852
    headScale = 123
    upScale = 123
    waistScale = 128
    armWidth = 128
    legWidth = 135
    breastScale = 158
    Roxxannae - Twilight Temple
  • obielle wrote: »
    Okay so I do see some things in there that would cause customization data error, in particular idFaceTex, idFalingSkin, and idFalingTex. This should fix those issues:
    [3Parts]
    scaleUp = 129
    scaleMiddle = 150
    scaleDown = 131

    [BlendFace]
    idFaceShape1 = 23
    idFaceShape2 = 23
    blendFaceShape = 50

    [Face]
    scaleFaceH = 131
    scaleFaceV = 129
    idFaceTex = 5

    [Faling]
    idFalingSkin = 434
    idFalingTex = 436

    [Forehead]
    offsetForeheadH = 138
    offsetForeheadV = 87
    offsetForeheadZ = 144
    rotateForehead = 128
    scaleForehead = 95

    [YokeBone]
    offsetYokeBoneH = 142
    offsetYokeBoneV = 223
    offsetYokeBoneZ = 146
    rotateYokeBone = 129
    scaleYokeBone = 129

    [Cheek]
    offsetCheekH = 131
    offsetCheekV = 140
    offsetCheekZ = 129
    scaleCheek = 129

    [Chain]
    offsetChainV = 129
    offsetChainZ = 114
    rotateChain = 131
    scaleChainH = 121

    [Jaw]
    offsetJawH = 136
    offsetJawV = 129
    offsetJawZ = 129
    scaleJawSpecial = 129
    scaleJawH = 129
    scaleJawV = 129

    [Eye]
    idThirdEye = 0
    idEyeBaseTex = 452
    idEyeHighTex = 574
    idEyeBallTex = 9
    idEyeShape = 37
    scaleEyeH = 128
    scaleEyeV = 145
    rotateEye = 124
    offsetEyeH = 112
    offsetEyeV = 126
    offseteyeZ = 128
    scaleEyeBall = 125
    scaleEyeH2 = 128
    scaleEyeV2 = 145
    rotateEye2 = 124
    offsetEyeH2 = 112
    offsetEyeV2 = 126
    offseteyeZ2 = 128
    scaleEyeBall2 = 125

    [Brow]
    idBrowTex = 6
    idBrowShape = 28
    scaleBrowH = 128
    scaleBrowV = 128
    rotateBrow = 134
    offsetBrowH = 126
    offsetBrowV = 128
    offsetBrowZ = 140
    scaleBrowH2 = 128
    scaleBrowV2 = 128
    rotateBrow2 = 134
    offsetBrowH2 = 126
    offsetBrowV2 = 128
    offsetBrowZ2 = 140

    [Nose]
    idNoseTex = 3
    idNoseTipShape = 16
    scaleNoseTipH = 132
    scaleNoseTipV = 129
    scaleNoseTipZ = 132
    offsetNoseTipV = 129
    idNoseBridgeShape = 17
    scaleBridgeTipH = 125
    offsetBridgeTipZ = 125

    [Mouth]
    idMouthUpLipLine = 91
    idMouthMidLipLine = 88
    idMouthDownLipLine = 92
    thickUpLip = 173
    thickDownLip = 131
    scaleMouthH = 130
    offsetMouthV = 120
    offsetMOuthZ = 130
    idMouthTex = 14
    offsetCornerOfMouthSpecial = 130
    scaleMouthH2 = 130
    offsetCornerOfMouthSpecial2 = 130

    [Ear]
    idEarShape = 22
    scaleEar = 128
    offsetEarV = 128

    [Hair]
    idHairModel = 941
    idHairTex = 951

    [Moustache]
    idMoustacheTex = 0
    idMoustacheSkin = 0
    idGoateeTex = 0

    [Color]
    colorHair = -1648998
    colorFace = -3368852
    colorEye = -9814446
    colorBrow = -13430007
    colorMouth = -1467749
    colorEyeBall = -6704175
    colorMoustache = -1

    [Body]
    bodyID = 0
    colorBody = -3368852
    headScale = 123
    upScale = 123
    waistScale = 128
    armWidth = 128
    legWidth = 135
    breastScale = 158

    This worked. Thank you all so much! <3
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