Log in timeout?

lexxfx
lexxfx Posts: 52 Arc User
edited February 2019 in Support Desk
Been trying for the past 1 hour to log an alt in and keep getting log in timeout after 20+ seconds - close and restart client cos stupid arc login bs.. timeout again. close and restart new client again.. timeout. repeat..

Been happening the whole day, some clients managing to connect after 1 try, some after 50

Comments

  • heerohex#3018
    heerohex#3018 Posts: 4,803 Community Moderator
    All clients need to log in via arc.

    You have to close arc and log in via the other account for a second to be online.

    In short you need to Log ARC on the account your logging in and launch the game from ARC, or it will fail.

    Thanks.​​
    - Support Ticket - ARC Forums - PW Wiki -

    - Support Contact -

  • lexxfx
    lexxfx Posts: 52 Arc User
    Yeah i have been doing that and it is still the same.

    Thanks
  • gas2016#5086
    gas2016#5086 Posts: 72 Arc User
    Did you wait for a few seconds after you closed Arc? If not, try that.

    Sometimes Arc and it's executables (like 3x ArcOSBrowser.exe and 2x ArcOSOverlay.exe) stay in memory so you could check and close if they're still active as a background process using Task manager.
  • fapro
    fapro Posts: 1 Arc User
    i want to rec0ver old account but forgot the email and password can u comment on that please i am sure there are many players with same problem
  • sjampie
    sjampie Posts: 624 Arc User
    edited September 2021
    removed my text because of the moderation
    Post edited by sjampie on

Categories