I would like to highlight that the latest Charge & Spend Rewards promotion is slightly flawed as it does not count accumulated spends, unlike the usual separate spend rewards. This leaves players spending on individual items which have silver amounts at a disadvantage.http://www.arcgames.com/en/games/pwi/news/detail/10796294-wonderland-launch-charge-and-spend-rewards
Spent Gold in whole increments only will be counted. Spending Silver will not grant you points. it must be a minimum of 1 whole Gold spent to receive RP for the Spending portion of this promotion.
My suggestion is that the mechanics should account for combined spends
for RP over the promotion period.
On the usual spend rewards, spends are chalked up individually and tallied as we go along, ie:
2.50g + 7.50g + 5g = 25g = We get our spend reward in mailbox.
For this spend reward, whatever amounts we spend under 1gold was never considered in the tally. So I spent 0.25 silver x 50 and although I chalked up 12.50 in gold spend, the system did not reward me with relevant RP. For what I was purchasing, there was no option to bulk purchase either, only individual pieces at 25 silver each. I feel penalised in a sense that eventhough I spent a large amount, I was unable to receive the RP for it.
I sent a ticket to Customer Service and was told to post on the forums instead. Are we able to change the premise of this promotion so that it counts a user's collective spends over the entire period and everytime the user hits a whole number with silver spends tallied, they should also get 1 RP.
If I spend 50 x 0.25 = 12.50, system should register I get 12 RP and the 50 silver remains as part of my total spends but not yet getting RP
(right now because it is silver spends, I am getting 0 RP)
If I then spend 1.50, system should now tally that my combined spend on the remaining qualifies me to get 0.50 + 1.50 = 2.00 = 2RP
(again right now I am getting 0 RP)
I hope you would reconsider the mechanics of this promotion and not penalise the players who charge and spend in bulk regardless of the minimum quantity. We are still spending money in bulk when combined across the individual spends, but we are getting penalised for doing silver spends instead of gold spends on individual items.
Like I said, my suggestion is that the mechanics should be combined spends for RP over the promotion period.