West Coast Servers Offline

sylenthunder
sylenthunder Posts: 3,061 Community Moderator
in Support Desk
Traceroute to the servers is fine, but they are showing offline in the server list, and everyone I've had contact with got booted, and is unable to login.​​
582c1776c46eef7b527939a98b9d95a5.png
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Support Email: customerservice@perfectworld.com
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Comments

  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    Ahh, arcgames.com is down, and the unofficial server status image shows....

    9984c839b114aa4029ae9baf9a0fdfe7.png

    So anyone using Arc or the normal site can't see this message.
    582c1776c46eef7b527939a98b9d95a5.png
    PWI Technical Support ~ ~ ~ PWE Support Tickets

    Support Email: customerservice@perfectworld.com
    ​​
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  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    Websites are back up
    582c1776c46eef7b527939a98b9d95a5.png
    PWI Technical Support ~ ~ ~ PWE Support Tickets

    Support Email: customerservice@perfectworld.com
    ​​
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  • storm#4377
    storm#4377 Posts: 25 Arc User
    I can log in and get as far as the character selection window, but no characters are there.
  • sensualsoul
    sensualsoul Posts: 282 Arc User
    Getting Server Error on East Coast server...What's up ?
  • maifah
    maifah Posts: 20 Arc User
    server crashed again for a second time after it just came back up for a few minutes
    Maifah
  • ellenfan
    ellenfan Posts: 34 Arc User
    as title said, this has been going on for a while now
    map keeps crashing, u can log back in for a few, then crashes again

    needless to say, TNF is about to start and ppl cant log
  • ericamariex222
    ericamariex222 Posts: 114 Arc User
    edited March 2017
    My main was in Heavenfall Temple when the server did its first crash, and i can log every toon except for her...


    got it after 30mins of trying... missed entry to tourney missed rw.... **** horrible.
  • rawynn
    rawynn Posts: 46 Arc User
    eterblade went down at one point as well, and could get access to forums either
    7GNOisE.gif?1
  • vcanime15
    vcanime15 Posts: 11 Arc User
    Tsuchun's Treasure quest npc also got removed. It should be there till the 23rd. And other stuff got bugged from the crash.
  • valdisman
    valdisman Posts: 573 Arc User
    All servers and Arc went down a couple times over the space of a few hours. Unfortunate timing with it being so close to PvP tournament so would assume it was a DDOS attack. I could be wrong though.

    St Patricks Day Envoy has been successfully removed (a day later than scheduled)

    Tsuchun's Treasure NPC has vanished again on Etherblade (this happened a few days ago also)
    Moonshine drinker
    In a world of 10s, be an 11.
  • po210
    po210 Posts: 39 Arc User
    Give us compensation.
    I have suffer...
  • justdax
    justdax Posts: 94 Arc User
    can't get into homestead - not sure about other maps (Friday, 17 Mar 0421 server time)
  • kalystconquerer#0876
    kalystconquerer#0876 Posts: 1,421 Perfect World Employee
    All NPC's have been respawned and Pinata Bosses were spawned as well!

    We had an issue at our data center that was servicing the West Coast servers, but our other services were interrupted as well (Arc, website, etc.) If you experience any further issues or if any spawned NPC's disappear please let me know!
  • raidsreign
    raidsreign Posts: 27 Arc User
    edited March 2017
    so did the Russians h@ck PWI like yahoo and Hillary :D

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