Windows 10 Compatibility Discussion

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  • bsod38
    bsod38 Posts: 4 Arc User
    edited February 2016
    xskysoldier said:

    So many complaints about Windows 10..this makes me nervous to install it on my future pc. >,> Also on my current pc. xD Even though i play in window mode now.

    These issues most are talking about are from beta versions of Windows 10, so there's bound to be bugs here and there. The normal consumer versions of Windows 10 work fine, though.
    I also wanted to say that I sent a ticket to PW, and they said that they thanked me for notifying this issue and that I should still try to deactivate unnecessary programs blah blah blah.
    My part of the job is done, so I don't think I'll post here anymore heh, unless the issue is fixed someday.

    EDIT : After I posted this, I tried redownloading the installer, and guess what : It worked !
    Here's a little screenshot :

    So the issue seems to have been fixed, I'll come back to you about that later.

    EDIT 2 : So the launcher works, and PWI is downloading right now.
    Post edited by bsod38 on
  • xskysoldier
    xskysoldier Posts: 128 Arc User
    I will wait a little while longer to install it. My future pc has Nvidia graphics card and many people who install Windows 10, can't seem to update their graphics card. Although Sylen said to me you have to install the latest driver right after you install Windows 10. Question is, will it say i have to install the latest driver?


  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    xskysoldier wrote: »
    I will wait a little while longer to install it. My future pc has Nvidia graphics card and many people who install Windows 10, can't seem to update their graphics card. Although Sylen said to me you have to install the latest driver right after you install Windows 10. Question is, will it say i have to install the latest driver?
    No, it won't tell you. That's just how we've done things since Vista. Any major update requires a re-install of the video driver. They really should make an announcement that you should do it, but then you wouldn't use the "Microsoft Certified" driver that's missing all the features.​​
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  • bsod38
    bsod38 Posts: 4 Arc User
    Here's a little update, on the latest insider build (14271), the issue seems to have come back.
    The launcher or the latest installer doesn't do anything. I'm too tired to make a new ticket right now so I'll make one later.
  • beast21g
    beast21g Posts: 631 Arc User
    Arc client doesnt open on Insider build 14372.
    As you know this is the update before the aniversary one that will come on 2 of August.
    Just giving a heads up to the team to fix
  • jezeera1
    jezeera1 Posts: 4 Arc User
    Hey I am loving all this convo about the Windows 10/DirectX issues you guys are having. I have an ASUS Ultimate Gaming Laptop and love playing on it IF I COULD :# However, my issue is with my router. XFINITY reset it so I am now having to port forward everything in my house!!! (mad face) Anyone have a solution for opening ports that don't compromise your entire setup? Also my laptop uses NVidia which I don't think has caught up with Windows10 yet in terms of compatibility? Just a thought!
  • jezeera1
    jezeera1 Posts: 4 Arc User
    And Sylen I miss playing or seeing you play on the Tideswell (former Raging Tides) server XD
  • beast21g
    beast21g Posts: 631 Arc User
    Arc client doesnt run on the official windows 10 update that released on August GZ pwi
  • miqqo90
    miqqo90 Posts: 5 Arc User
    Yep. Updated yesterday and Arc no longer launches. The process appears for a bit but nothing appears on screen. Those with Pro version of 10 don't seem to be getting the update yet, but my Home machine did get it. Windows 10 Home users can't opt out of the update so I hope this gets fixed soon.
  • beast21g
    beast21g Posts: 631 Arc User
    Windows 10 Pro here got update as you see previous post

    @sylenthunder @orinj @thenamesdomino when people started to pointing this problem company said that Insider Preview is a beta version and they arent suppose to give help for Beta versions. Now it's official release update from Microsoft and we have problem. It's a problem that must be solved really fast
  • miqqo90
    miqqo90 Posts: 5 Arc User
    Still no update to Pro machine here. Microsoft releases the update in waves so in time more and more users are going to be affected by this.
  • beast21g
    beast21g Posts: 631 Arc User
    Everyone who buys a new pc has windows 10 preinstaled ready for the update.

    the Evil corp. aka Microsoft hammers ARC (by Mr. Robot :smile: )
  • reaperclub
    reaperclub Posts: 2 Arc User
    And I thought it's just me. My Arc client doesn't work after anniversary update either. Hope this gets fixed soon.
  • glassguitar
    glassguitar Posts: 75 Arc User
    reaperclub wrote: »
    And I thought it's just me. My Arc client doesn't work after anniversary update either. Hope this gets fixed soon.

    Same issue here. I even tried uninstalling and reinstalling with no success.
  • miqqo90
    miqqo90 Posts: 5 Arc User
    There is a new installer and patch now. Uninstall and download the installer again. Should work. Mine works now.
  • beast21g
    beast21g Posts: 631 Arc User
    i downloaded the arc from website it doesnt even start to be installed
    can you provide the link that you used for it?
  • miqqo90
    miqqo90 Posts: 5 Arc User
    Did you uninstall your previous install first? The installer won't do anything if you still have your previous install in. I just used http://www.arcgames.com/en/about/client
  • beast21g
    beast21g Posts: 631 Arc User
    yes working now, i had to do restart and then install the new one
  • shaz88
    shaz88 Posts: 1 Arc User
    i just only done install this game..but have some problem, when i open arc and click play Pwi Arc pop up n suddenly Arc not working in the game.. anyone can help me why my game can't run on windows 10...
  • laiwaisan
    laiwaisan Posts: 1,123 Arc User
    im literally confused by this what im getting is i think your trying to run two pwi clients without one becoming in active? which i believe there is a way to run multis on separate screens with out using virtual machine and both active.

    someone had posted a legal way to do this without breaking TOSS some kinda small edit in the short cut and a cmd in the game threw the ~ tab in the chat box but i forgot how was annoying because every time pwi updated the pwi short cut had to be re edited i think.

    on the upside i could play both pwi in real time.

    its on this forum the cmd comands and how to run two pwi active at same time they really should make it a sticky in technical support or legal pwi hacks like ini editing
  • beast21g
    beast21g Posts: 631 Arc User
    shaz88 wrote: »
    i just only done install this game..but have some problem, when i open arc and click play Pwi Arc pop up n suddenly Arc not working in the game.. anyone can help me why my game can't run on windows 10...

    probably you see ARC Defender pop-up window asking you for a verification code.
    Open your email and check your messages. You will have an email from the game with a 4 digit password. Copy these digits and paste them on the pop up window. Then you are fine to play the game.
    If you are not refering to that and you just simply want something else, then just explain better the problem or provide some screenshots

    for dual clienting just read this
  • mushroomoon
    mushroomoon Posts: 2 Arc User
    New Gaming Comp 5 weeks ago, with win 10 installed, been playing fine up until yesterday, arc wouldn't launch, "cannot connect to server" I run as admin its aloud in firewall/antivirus user acc settings are low, yesterday i uninstalled arc, reinstalled, it worked. same today,not launching, reinstalled, but still wont launch, and yes run the troubleshooter on arc.. "incompatible Program" is all it says
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    You must be running one of the dev builds (fast or slow ring). I just installed in on a clean installation and updated it on W10 without any issues. I didn't even run it as administrator.
    You can try compatibility modes, but if you are on the fast or slow ring, you will not likely get it installed.​​
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  • mushroomoon
    mushroomoon Posts: 2 Arc User
    Have had to reset windows, but arc has launched and downloading game now :)
  • myelene#1434
    myelene#1434 Posts: 8 Arc User
    i had the game installed and updated but the client wont open also tried to reinstall but installer do nothing, i will be back later to check if this got fixed, also i havent had any trouble in any other game or program i have needed, have a nice day...
  • rocketrapson
    rocketrapson Posts: 5 Arc User
    Having the same issue as Iozh. ARC will come up but I can't get the game client to load. I have a brand new MSI laptop
  • titman01
    titman01 Posts: 2 Arc User
    SylenThunder - Sanctuary wrote: »
    OK, just for starters, I've been using the Win10 Dev preview in a virtual machine since it was available. A few builds ago, the public release became stable enough that I decided to convert my main PC to it.

    This thread is meant to be a discussion on our experiences, stability, and problems with playing the client on the new OS.

    On previous builds, I didn't have much of an issue with the client running at all. Though to be honest, when I was using it in a VM, I never did run it in full screen mode. It was usually windowed at a resolution of 1600x900.

    Since I moved my main PC to Win10, I've been playing the client in full-screen mode 1920x1080 without issue.
    Right up until build 10041/10047 that is.
    Now I am unable to run the client in full screen. Works just peachy in windowed mode, and I can fake full-screen by running it windowed at 1920x1080.
    When putting the client into 1920x1080 full-screen mode, initially it sat there blinking as if the sync was set to a mode my display was not compatible with. Client was playable, as long as I didn't mind not being able to see anything in half-second intervals. That worked for about 30 seconds.
    After playing with the settings between windowed and full mode, now I just get a black screen with the PWI cursor when it's in full screen mode. (Might be because I force-killed the v-sync option for the client from the Nvidia Control Panel, and haven't flipped it back to auto.)

    I'm still tinkering with it and hope to find a resolution, but until then, 1920x1080 Windowed will work as a fine substitute. Win10 seems to co-operate nicely by not activating the taskbar when my mouse is at the bottom of the screen, and properly positioning the window in a "Windowed Full-Screen" type of mode.

    Also, I've always had the client set to run as admin. Launching with Arc or without does not seem to make any difference, neither does playing with the compatibility view settings. Client runs pretty much the same on all of them, but with about a 2FPS increase when I'm not using one.

    I'm pretty certain that the root cause of the issue is something MS messed up with the DirectX coding in the latest updates. Any help with finding a fix would be appreciated though. b:victory

    Short specs:
    CPU: Intel Core 2 Quad Q6600 2.4GHz
    RAM: 8GB DDR2 @ 400MHz
    Video: NVIDIA GeForce GTX 660 Ti 2048MB

    Details: http://speccy.piriform.com/results/sAzZnsWT2svXKJPrPjSdMVZ

    Since I'm on a mini-vacation I'll be doing a lot further testing... Right after I get some work on the "Honey Do" list and finish the hardware migration for my game servers.
    Update: After extensive testing, I have not found a working solution for true full-screen mode in Win10. The best method available is to run it in a pseudo full-screen mode. For simplicity for you guys, I'm including the .ini file for you to download.

    You can download the file here, then replace the existing file in C:\Games\PWI_en\element\userdata\systemsettings.ini.
    This file is set for 1920x1080 resolution. If your screen is a different resolution, change the setting inside the file to your screens resolution.​​

  • titman01
    titman01 Posts: 2 Arc User
    ok a friend of mine has been trying to play PWI ok so she says that after trying to do the download from arc. setup it show's a loading sign and nothing happen's i've done teamviewer and i can't and i am a dev for elix wireless . she has window's 10 any advice to what could be blocking her from playing or trying
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    Need more information.

    Also, I'm un-stickying the thread as the purpose of it has long past. The compatibility issues that initiated this thread have not existed for quite a while. Generally, it is now no harder to run Arc\PWI on 10 that it was on 7 or 8.​​
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