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    • Charge Reward Update

    Posts: 545 Perfect World Employee
    in General Discussion
    Greetings!
    We are aware of an issue in which users who purchased gold between 00:00 and 12:00 this morning (PST) did not properly receive points for our current charge promo.We have fixed the issue, and all future transactions will have points properly applied. We were able to take care of most of the affected users. For those of you who have not been reimbursed yet, your points reimbursed on Monday. This process will be automatic; you do not need to submit a ticket to Support to get your points.Thank you you for your understanding.

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    Comments

    • Posts: 5 Arc User
      looking forward for the reimbursement on monday..lets see ...
    • Posts: 573 Arc User
      Monday. Didn't charge on the basis I would have to wait 4 days for my points. Another PWI mess up with a just as bad messed up fix.
      Moonshine drinker
      In a world of 10s, be an 11.
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    • Posts: 86 Arc User
      welp.. it's Monday 11am PST..... ¯\_(ツ)_/¯
      can we ticket yet?​​
    • Posts: 1,421 Perfect World Employee
      There are warm bodies in the office now...so lets see who I can get a hold of! Sounds odd, since it should have been reimbursed to you (as far as I'm aware).
    • Posts: 17 Arc User
      I have yet to be reimbursed my 690 points. I did send a ticket as well with these response being Quote ( Be Patient ). Btw the time is 12:10 PST
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    • Posts: 1,421 Perfect World Employee
      Replying across all threads regarding points :

      Engineering had pushed though a fix, but it seemed to have missed some users. You will not need to ticket in as there was a datapull conducted for all users and payments that were affected.
    • Posts: 154 Arc User
      kalystconquerer#0876 wrote: »
      Replying across all threads regarding points :

      Engineering had pushed though a fix, but it seemed to have missed some users. You will not need to ticket in as there was a datapull conducted for all users and payments that were affected.

      Do you know if any of this has affected Spend Promotions? I've been waiting on these for a number of hours now, and just curious if there is a delay on them. Sent a ticket already, but you seem to be super hot on replying kaly :smile:
      Kymsplat - Sin -

      103 - 103 - 102
      Etherblade
      My Gear: http://mypers.pw/10/#543295
      My Youtube Channel: youtu.be/zyiaSCxQ_KY
    • Posts: 8 Arc User
      I still havent recieved my 300 missing points. PWI I am afraid of charging in the future! I wanna Pk DomiGod as compensation plz D:
    • Posts: 8 Arc User
      you guys recieved your points yet? i still havent :(
    • Posts: 1,190 Arc User
      zain1234 wrote: »
      you guys recieved your points yet? i still havent :(

      Nope, no points as of yet.
      BlackList vs Frenzied 3/17

      https://youtu.be/RkkWkigYd3k
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    • Posts: 8 Arc User
      It's been 35 hours now. I have not received my spend rewards from the Lorelei spend program and the Black Friday sales 11/28 spend program
    • Posts: 1,190 Arc User
      So now they took away the points I had from charging later on top of not funding me my points for when the promo went live. This is becoming some serious clownfiesta.
      BlackList vs Frenzied 3/17

      https://youtu.be/RkkWkigYd3k
    • Posts: 1,190 Arc User
      http://prntscr.com/ddg5os

      Well played PWE, well played.
      BlackList vs Frenzied 3/17

      https://youtu.be/RkkWkigYd3k
    • Posts: 154 Arc User
      saxroll wrote: »
      http://prntscr.com/ddg5os

      Well played PWE, well played.

      Thats strange, rewards are still up for me. Im just having issues with the Spend promos (As are a fair few people on Etherblade, at least)
      Kymsplat - Sin -

      103 - 103 - 102
      Etherblade
      My Gear: http://mypers.pw/10/#543295
      My Youtube Channel: youtu.be/zyiaSCxQ_KY
    • Posts: 1,190 Arc User
      eternalghost wrote: »
      show previous quotes

      Thats strange, rewards are still up for me. Im just having issues with the Spend promos (As are a fair few people on Etherblade, at least)

      It just recently got back up and I had gotten my points after it did, might be related. And yea, I am still missing 3 drakeflames and some other **** too myself from spend promos.
      BlackList vs Frenzied 3/17

      https://youtu.be/RkkWkigYd3k
    • Posts: 1,421 Perfect World Employee
      edited November 2016
      Points should have returned to players earlier in the evening (should have come up right before I left the office today in fact). Engineering was doing some fixes and looks like they pulled it down momentarily. If something else got lost in the shuffle, let CS know and they should sort you out!
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