Charge Reward Update

thenamesdomino
thenamesdomino Posts: 545 Perfect World Employee
in General Discussion
Greetings!
We are aware of an issue in which users who purchased gold between 00:00 and 12:00 this morning (PST) did not properly receive points for our current charge promo.We have fixed the issue, and all future transactions will have points properly applied. We were able to take care of most of the affected users. For those of you who have not been reimbursed yet, your points reimbursed on Monday. This process will be automatic; you do not need to submit a ticket to Support to get your points.Thank you you for your understanding.

Comments

  • assassin#7083
    assassin#7083 Posts: 5 Arc User
    looking forward for the reimbursement on monday..lets see ...
  • valdisman
    valdisman Posts: 573 Arc User
    Monday. Didn't charge on the basis I would have to wait 4 days for my points. Another PWI mess up with a just as bad messed up fix.
    Moonshine drinker
    In a world of 10s, be an 11.
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  • cheats69
    cheats69 Posts: 86 Arc User
    welp.. it's Monday 11am PST..... ¯\_(ツ)_/¯
    can we ticket yet?​​
  • kalystconquerer#0876
    kalystconquerer#0876 Posts: 1,421 Perfect World Employee
    There are warm bodies in the office now...so lets see who I can get a hold of! Sounds odd, since it should have been reimbursed to you (as far as I'm aware).
  • obariyon#7211
    obariyon#7211 Posts: 17 Arc User
    I have yet to be reimbursed my 690 points. I did send a ticket as well with these response being Quote ( Be Patient ). Btw the time is 12:10 PST
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  • kalystconquerer#0876
    kalystconquerer#0876 Posts: 1,421 Perfect World Employee
    Replying across all threads regarding points :

    Engineering had pushed though a fix, but it seemed to have missed some users. You will not need to ticket in as there was a datapull conducted for all users and payments that were affected.
  • eternalghost
    eternalghost Posts: 154 Arc User
    kalystconquerer#0876 wrote: »
    Replying across all threads regarding points :

    Engineering had pushed though a fix, but it seemed to have missed some users. You will not need to ticket in as there was a datapull conducted for all users and payments that were affected.

    Do you know if any of this has affected Spend Promotions? I've been waiting on these for a number of hours now, and just curious if there is a delay on them. Sent a ticket already, but you seem to be super hot on replying kaly :smile:
    Kymsplat - Sin -

    103 - 103 - 102
    Etherblade
    My Gear: http://mypers.pw/10/#543295
    My Youtube Channel: youtu.be/zyiaSCxQ_KY
  • zain1234
    zain1234 Posts: 8 Arc User
    I still havent recieved my 300 missing points. PWI I am afraid of charging in the future! I wanna Pk DomiGod as compensation plz D:
  • zain1234
    zain1234 Posts: 8 Arc User
    you guys recieved your points yet? i still havent :(
  • keihan007#7641
    keihan007#7641 Posts: 1,190 Arc User
    zain1234 wrote: »
    you guys recieved your points yet? i still havent :(

    Nope, no points as of yet.
    BlackList vs Frenzied 3/17

    https://youtu.be/RkkWkigYd3k
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  • idkoklol
    idkoklol Posts: 8 Arc User
    It's been 35 hours now. I have not received my spend rewards from the Lorelei spend program and the Black Friday sales 11/28 spend program
  • keihan007#7641
    keihan007#7641 Posts: 1,190 Arc User
    So now they took away the points I had from charging later on top of not funding me my points for when the promo went live. This is becoming some serious clownfiesta.
    BlackList vs Frenzied 3/17

    https://youtu.be/RkkWkigYd3k
  • keihan007#7641
    keihan007#7641 Posts: 1,190 Arc User
    http://prntscr.com/ddg5os

    Well played PWE, well played.
    BlackList vs Frenzied 3/17

    https://youtu.be/RkkWkigYd3k
  • eternalghost
    eternalghost Posts: 154 Arc User
    saxroll wrote: »
    http://prntscr.com/ddg5os

    Well played PWE, well played.

    Thats strange, rewards are still up for me. Im just having issues with the Spend promos (As are a fair few people on Etherblade, at least)
    Kymsplat - Sin -

    103 - 103 - 102
    Etherblade
    My Gear: http://mypers.pw/10/#543295
    My Youtube Channel: youtu.be/zyiaSCxQ_KY
  • keihan007#7641
    keihan007#7641 Posts: 1,190 Arc User
    eternalghost wrote: »
    saxroll wrote: »
    http://prntscr.com/ddg5os

    Well played PWE, well played.

    Thats strange, rewards are still up for me. Im just having issues with the Spend promos (As are a fair few people on Etherblade, at least)

    It just recently got back up and I had gotten my points after it did, might be related. And yea, I am still missing 3 drakeflames and some other **** too myself from spend promos.
    BlackList vs Frenzied 3/17

    https://youtu.be/RkkWkigYd3k
  • kalystconquerer#0876
    kalystconquerer#0876 Posts: 1,421 Perfect World Employee
    edited November 2016
    Points should have returned to players earlier in the evening (should have come up right before I left the office today in fact). Engineering was doing some fixes and looks like they pulled it down momentarily. If something else got lost in the shuffle, let CS know and they should sort you out!
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