East coast servers down [Known Datacenter Issue]

pal2002
pal2002 Posts: 19 Arc User
edited April 2016 in General Discussion
is it just me or is every one dced and cant get back on showing server down
Hey all, we're currently experiencing some networking issues. This is only affecting the east datacenter. We're actively working to get this resolved. thank you for your patience
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Post edited by sylenthunder on

Comments

  • dokterh
    dokterh Posts: 5 Arc User
    server is down for all
  • dokterh
    dokterh Posts: 5 Arc User
    its not a safe connection they dont have put a rubber on the rj45
  • kokoot
    kokoot Posts: 55 Arc User
    Still down 1. april joke :(
  • dokterh
    dokterh Posts: 5 Arc User
    damn bad joke then big fail
  • iamluckingfoco
    iamluckingfoco Posts: 158 Arc User
    Down for me but not the Aussies in my faction
    2agrqm9.jpg
    Be Strong! Be Fierce! Be Vicious!
    Vicious Marshal - Tideswell

  • kennyv
    kennyv Posts: 4 Arc User
    samething happens to me, cant get in, it says server down and no pings shown
  • rebecca1973
    rebecca1973 Posts: 48 Arc User
    edited April 2016
    Yea.. I'm offline too on East server (Tideswell), although other people are still online. I crashed, and can't get back on, but it seems if you didn't crash, you're still online.
  • thenamesdomino
    thenamesdomino Posts: 545 Perfect World Employee
    Hey all, we're currently experiencing some networking issues. This is only affecting the east datacenter. We're actively working to get this resolved. thank you for your patience
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    I edited the OP and made it sticky for now. samurai-37.gif​​
    582c1776c46eef7b527939a98b9d95a5.png

    Support Email: customerservice@perfectworld.com
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  • dokterh
    dokterh Posts: 5 Arc User
    ok thx Domino
  • rebecca1973
    rebecca1973 Posts: 48 Arc User
    I can't even reach customer service through arc.. so thanks for looking into this. (hopefully I didn't lose anything, coz I was in the process of rebirthing a toon when I crashed :O )
  • swimtoo
    swimtoo Posts: 10 Arc User
    When will it be up :( or do you not know... All my friends are online but I can't get onto the server >.<
  • thenamesdomino
    thenamesdomino Posts: 545 Perfect World Employee
    Unknown. It could be anything from an ISP issue to a general hardware failure.
  • iamluckingfoco
    iamluckingfoco Posts: 158 Arc User
    Well, I was without power for three days while the wiring in my house was redone. I guess I can start another book from my library. Thanks for the update Domino!
    2agrqm9.jpg
    Be Strong! Be Fierce! Be Vicious!
    Vicious Marshal - Tideswell

  • thenamesdomino
    thenamesdomino Posts: 545 Perfect World Employee
    We should be all good now! :)
  • kokoot
    kokoot Posts: 55 Arc User
    posite we are back :)