East Servers Latency issues

thenamesdomino
thenamesdomino Posts: 545 Perfect World Employee
in General Discussion
We are aware that there are network connectivity issues affecting all of our East servers currently. We are working on restoring stability as quickly as we can.

Thank you all for your patience.

Comments

  • pennywise29
    pennywise29 Posts: 36 Arc User
    Massive lag and/or disconnect and now server is down
  • geriatrix
    geriatrix Posts: 3 Arc User
    Any info on reason and estimated time to get it back?
  • thenamesdomino
    thenamesdomino Posts: 545 Perfect World Employee
    We currently have no ETA
  • shimarra
    shimarra Posts: 192 Arc User
    @thenamesdomino just an FYI that you are hosting your live stream during TW east coast...
  • ccojoker
    ccojoker Posts: 2 Arc User
    and it starts again ..... this is getting annoying now
  • anita
    anita Posts: 32 Arc User
    It's admirable how patient the playerbase of this game is.
  • nbreaking
    nbreaking Posts: 607 Arc User
    Very much so, was doing cube, got the 1st disabled cog and now i can't finish the 2nd run... oh well, a bit annoying but yeah ^^



    Mr. Justice
  • hbacyrax
    hbacyrax Posts: 5 Arc User
    PWI, what is going on. This is being more consistent every other day? Eplanation PLZ
  • scollins3178
    scollins3178 Posts: 24 Arc User
    edited February 2016
    a bull --- answer from some lame --- pwi employee that lies to our faces constantly hire some ppl that can actually do there jobs pathetic greedy company only cares about greedy --- sales​​
    Post edited by sylenthunder on
  • anita
    anita Posts: 32 Arc User
    edited February 2016
    Amazing how the boutique updates never fail! And the charge gold system is always working fine!! :D
  • thenamesdomino
    thenamesdomino Posts: 545 Perfect World Employee
    It's not limited to pwi. All of our games are affected
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    anita wrote: »
    Amazing how the boutique updates never fail! And the charge gold system is always working fine!! :D
    Boutique updates are in the patches and would be completely unrelated.

    Websites are all on the West Coast, so would also be unaffected by an East Coast issue.

    Insert common sense before posting please. samurai-5.gif​​
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    PWI Technical Support ~ ~ ~ PWE Support Tickets

    Support Email: customerservice@perfectworld.com
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  • shimarra
    shimarra Posts: 192 Arc User
    This is absolutely ridiculous.
  • jessthepms
    jessthepms Posts: 37 Arc User
    sylenthunder said:



    anita wrote: »

    Amazing how the boutique updates never fail! And the charge gold system is always working fine!! :D

    Boutique updates are in the patches and would be completely unrelated.



    Websites are all on the West Coast, so would also be unaffected by an East Coast issue.



    Insert common sense before posting please. samurai-5.gif​​

    Just because you know that boutique updates are in patches and websites are on the West Coast doesn't mean all people do. Guess common sense isn't very common, is it? >:)
  • Unknown
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    This content has been removed.
  • shimarra
    shimarra Posts: 192 Arc User
    Again....
  • sensualsoul
    sensualsoul Posts: 282 Arc User
    edited February 2016
    It's doing it again! 3k ping and I was dc'ed and can't log back on. Has anyone noticed it's alway around the same time of day this happens?

    PS Now getting Server Error when I try to log.
  • kittyempressa
    kittyempressa Posts: 268 Arc User
    edited February 2016
    Ebil thingies going on Tideswell. Kitty got dc'd. And when Kitty dc's...it's a rare thingie to happen. Major DDoS going on, perhaps?
    1 3 ms * 3 ms Kitty's phone
    2 * * * Pyyntö aikakatkaistiin.
    3 * * * Pyyntö aikakatkaistiin.
    4 24 ms 21 ms 23 ms Operator's link station
    5 66 ms 21 ms 21 ms Operator main hub
    6 44 ms 24 ms 22 ms Operator's reroute
    7 74 ms 53 ms 57 ms so0-0-0-0.bbr1.ldn1.uk.eunetip.net [213.192.191.
    178]
    8 110 ms 51 ms 52 ms ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76]

    9 53 ms 52 ms 52 ms ae10.mpr2.lhr2.uk.zip.zayo.com [64.125.31.194]
    10 133 ms 132 ms 133 ms ae27.cs1.lhr11.uk.eth.zayo.com [64.125.30.236]
    11 197 ms 172 ms 131 ms ae5.cs1.lhr11.uk.eth.zayo.com [64.125.29.126]
    12 122 ms 139 ms 118 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
    13 133 ms 132 ms 141 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    14 135 ms 133 ms 142 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    15 * 153 ms * border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    16 * 143 ms 131 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    17 136 ms 133 ms 131 ms 198.49.243.250
    18 132 ms 132 ms * 198.49.243.253
    19 * * * Pyyntö aikakatkaistiin.
    20 * * * Pyyntö aikakatkaistiin.
    21 175 ms 131 ms 131 ms 198.49.243.16

    Seuranta suoritettu.

    Dun blame it on Kitty this time. She's a victim, too.tiger-12.gif​​
    4ovsoib.jpg

    Kitty's gone. She gave up on PWI. And she's a black metal Kitty naow.

    Kitty's Youtube-channel("Kitty does eet"-series and much moar): KittysamaRT
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  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    Out of curiosity, what's your trace to the server look like?

    Here's mine, and it's just peachy with no issues. 
    Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Sylen>tracert pwieast2.perfectworld.com

Tracing route to pwieast2.perfectworld.com [198.49.243.16]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2    19 ms     8 ms     9 ms  96.120.40.185
  3    67 ms     8 ms     8 ms  xe-9-1-0-sur01.newhaven.mi.michigan.comcast.net [68.85.188.133]
  4    12 ms    11 ms    11 ms  162.151.127.1
  5    15 ms    15 ms    14 ms  te-0-7-0-0-ar02.pontiac.mi.michigan.comcast.net [68.85.222.122]
  6    20 ms    23 ms    23 ms  be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]
  7    23 ms    26 ms    20 ms  he-0-11-0-1-pe03.350ecermak.il.ibone.comcast.net [68.86.87.166]
  8    40 ms    36 ms    40 ms  75.149.229.114
  9    54 ms    59 ms    46 ms  207.88.14.193.ptr.us.xo.net [207.88.14.193]
 10    47 ms    42 ms    42 ms  ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
 11    51 ms    46 ms    43 ms  209.117.103.10
 12    42 ms    43 ms    43 ms  border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
 13    42 ms    44 ms    43 ms  perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
 14    42 ms    43 ms    44 ms  198.49.243.250
 15    44 ms    51 ms    43 ms  198.49.243.253
 16    44 ms    59 ms    42 ms  198.49.243.16

Trace complete.

C:\Users\Sylen>
    ​​
    582c1776c46eef7b527939a98b9d95a5.png
    PWI Technical Support ~ ~ ~ PWE Support Tickets

    Support Email: customerservice@perfectworld.com
    ​​
    Get the Forums Enhancement Extension!
  • shimarra
    shimarra Posts: 192 Arc User
    edited February 2016
    Ping is fluctuating between 73 and 2k. I tried to run this during high ping. But ping is down right now too.
    C:\Users\Administrator>tracert pwieast2.perfectworld.com

    Tracing route to pwieast2.perfectworld.com [198.49.243.16]
    over a maximum of 30 hops:

    Before here all under 10ms
    7 27 ms 40 ms 27 ms 207.88.14.180.ptr.us.xo.net [207.88.14.180]
    8 28 ms 27 ms 26 ms 207.88.12.135.ptr.us.xo.net [207.88.12.135]
    9 29 ms 27 ms 27 ms 207.88.12.105.ptr.us.xo.net [207.88.12.105]
    10 27 ms 27 ms 27 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]

    11 26 ms 27 ms 27 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]

    12 28 ms 28 ms 27 ms 209.117.103.10
    13 30 ms * * border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    14 * 29 ms 29 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    15 * * 30 ms 198.49.243.250
    16 31 ms * * 198.49.243.253
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * 31 ms * 198.49.243.16
    20 * * * Request timed out.
    21 31 ms 30 ms 30 ms 198.49.243.16

    Trace complete.

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