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Forums inaccessible from Firefox

zoner112012zoner112012 Posts: 943 Arc User
edited October 2015 in Support Desk
Apparently whatever Arc has done has made me incapable of accessing forums via Firefox's browser. Is anyone else having this issue?
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Comments

  • sylenthundersylenthunder Support Guru Posts: 3,061 Community Moderator
    edited October 2015
    Seems to be working just fine for me. What version FF are you running, and are you using it with the Arc embed or no?
    I never use the embed.

    Edit: Tested with the embed, working fine both directions.​​
  • zoner112012zoner112012 Posts: 943 Arc User
    I am not using it with an embedded arc and my version is 41.0.1 is there a newer version I am missing?
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  • zoner112012zoner112012 Posts: 943 Arc User
    Every way I try to access forums leads me to this URL. http://www.arcgames.com/en/maintenance/extended#/categories/pwi
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  • kittyempressakittyempressa Posts: 268 Arc User
    Kitty tested and she didn't have any issues accessing forums on her Firefox. Try F5 to refresh the cookies. Might help.​​
    4ovsoib.jpg

    Kitty's gone. She gave up on PWI. And she's a black metal Kitty naow.

    Kitty's Youtube-channel("Kitty does eet"-series and much moar): KittysamaRT
    Get the Forums Enhancement Extension!
  • zoner112012zoner112012 Posts: 943 Arc User
    That isn't working kitty. I don't know what is wrong or why it's doing it.
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  • noodlepunchnoodlepunch Posts: 132 Arc User
    I get that same page when I use my PWI news page shortcut on the desktop. See if you can click on (from that same page) Games>PWI and get to what you need that way.​​
  • banks4dsbanks4ds Posts: 41 Arc User
    No matter how I tried to get to the PWI Forums, even going from ARC via http://www.arcgames.com/en/social/forum, using the "Forum" button on that page, I keep being taken to the page telling us about "Extended Platform Maintenance". The shortcut I use and have been using for months with the URL http://www.arcgames.com/en/forums/pwi/#/categories/pwi, takes me to the "Extended Platform Maintenance" page. This has been happening ever since the games and forums were back up. I had to go to the PWI Facebook page, use a link there to get to the PWI Forum. I created a second shortcut to the forums using http://forum.arcgames.com/pwi/categories as the URL and I am now able to get to the PWI forums again without being redirected. And yes, I do use Firefox!

    However, I was unable to login to post this comment using my new shortcut as it is not showing a way to do so when I get to the pages. I had to load the URL info into Google Chrome to be able to get the full forum pages with the ability to login. The page I get to via Firefox with my new shortcut does not even show I am on Arc. So I am guessing something was changed by Arc and it has nothing to do with cookies since I delete all cookies and internet info out of the temp files every time I leave the internet.

    So, zoner112012 and noodlepunch you are not alone on this! And, my Firefox is current at version 41.0.1
  • tettet Posts: 73 Arc User
    I'm using Firefox 42.0b6 and have no problems.
    Maybe you are blocking Javascript with an add-on like "NoScript"?
  • noodlepunchnoodlepunch Posts: 132 Arc User
    banks4ds wrote: »
    No matter how I tried to get to the PWI Forums, even going from ARC via http://www.arcgames.com/en/social/forum, using the "Forum" button on that page, I keep being taken to the page telling us about "Extended Platform Maintenance". The shortcut I use and have been using for months with the URL http://www.arcgames.com/en/forums/pwi/#/categories/pwi, takes me to the "Extended Platform Maintenance" page. This has been happening ever since the games and forums were back up. I had to go to the PWI Facebook page, use a link there to get to the PWI Forum. I created a second shortcut to the forums using http://forum.arcgames.com/pwi/categories as the URL and I am now able to get to the PWI forums again without being redirected. And yes, I do use Firefox!

    However, I was unable to login to post this comment using my new shortcut as it is not showing a way to do so when I get to the pages. I had to load the URL info into Google Chrome to be able to get the full forum pages with the ability to login. The page I get to via Firefox with my new shortcut does not even show I am on Arc. So I am guessing something was changed by Arc and it has nothing to do with cookies since I delete all cookies and internet info out of the temp files every time I leave the internet.

    So, zoner112012 and noodlepunch you are not alone on this! And, my Firefox is current at version 41.0.1

    There ya go, the actual links to get to the pages have changed so we were getting the maintenance page instead. Just update your bookmarks/shortcuts and it should work fine.​​
  • bloodedone87bloodedone87 Posts: 1,883 Arc User
    edited October 2015
    Deosnt this thread belong to Technical Support Zone?
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  • sylenthundersylenthunder Support Guru Posts: 3,061 Community Moderator
    Deosnt this thread belong to Technical Support Zone?

    Probably, but I chose to leave it here for visibility.​​
  • zoner112012zoner112012 Posts: 943 Arc User
    I was informed this has something to do with Firefox not being compatible with the newest adobe flash player
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  • charychary Posts: 850 Arc User
    Firefox works just fine with browsing the forums for me. ;x
  • sylenthundersylenthunder Support Guru Posts: 3,061 Community Moderator
    I was informed this has something to do with Firefox not being compatible with the newest adobe flash player

    I completely disabled Adobe Flash a long time ago. samurai-37.gif​​
  • banks4dsbanks4ds Posts: 41 Arc User
    I am still having the exact same problems as described above.

    If this problem is related to the Adobe Flash player, how come I can use the links to the forums on the "Social" page while I am using Firefox to get to all the other Forum pages "except" PWI?? I just tested every link to a forum on that page http://www.arcgames.com/en/social/forum and every one worked for me taking me to the correct forum "except" the one for PWI!

    I also updated Firefox to 41.0.2 today as soon as my PC said it was out and did the test getting to the other forum pages.

    Something is not adding up!
  • chchchchiachchchchia Posts: 85 Arc User
    edited October 2015
    For everyone having this issue, clear your cache. Firefox did the same thing for me but that fixed it. It seems it was keeping a cached version of the page from before.​​
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  • banks4dsbanks4ds Posts: 41 Arc User
    edited October 2015

    For everyone having this issue, clear your cache. Firefox did the same thing for me but that fixed it. It seems it was keeping a cached version of the page from before.​​

    If by "cache" you are referring to "temporary internet files", as I stated above, I delete all in my Temp file every time I leave the internet and I am still having the problem when I use Firefox. The only way I am currently getting to the pages and am able to login to to write a post, is to paste the URL in to Goggle Chrome. Any attempt to get to the PWI forums and only the the PWI Forums using Firefox is taking me to http://www.arcgames.com/en/maintenance/extended#/categories/pwi which is the "Extended Platform Maintenance" page.
  • banks4dsbanks4ds Posts: 41 Arc User
    banks4ds said:


    For everyone having this issue, clear your cache. Firefox did the same thing for me but that fixed it. It seems it was keeping a cached version of the page from before.​​

    If by "cache" you are referring to "temporary internet files", as I stated above, I delete all in my Temp file every time I leave the internet and I am still having the problem when I use Firefox. The only way I am currently getting to the pages and am able to login to to write a post, is to paste the URL in to Goggle Chrome. Any attempt to get to the PWI forums and only the PWI Forums using Firefox is taking me to http://www.arcgames.com/en/maintenance/extended#/categories/pwi which is the "Extended Platform Maintenance" page.
    I want to thank chchchchia for the solution to my problem. I went on line and found the Firefox support page on how to empty my "cache". https://support.mozilla.org/en-US/kb/how-clear-firefox-cache By following the directions on the page, I am now able to use my old shortcut and the shortcut on the PWI Social/Forum page to get to the PWI Forums with the ability to log in and post again. Obviously just deleting the "BS" in my temp internet folder was not enough.

    Thank you again chchchchia! :)
  • crazyelfcrazyelf Posts: 34 Arc User
    Wow
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  • zoner112012zoner112012 Posts: 943 Arc User
    banks4ds said:

    banks4ds said:


    For everyone having this issue, clear your cache. Firefox did the same thing for me but that fixed it. It seems it was keeping a cached version of the page from before.​​

    If by "cache" you are referring to "temporary internet files", as I stated above, I delete all in my Temp file every time I leave the internet and I am still having the problem when I use Firefox. The only way I am currently getting to the pages and am able to login to to write a post, is to paste the URL in to Goggle Chrome. Any attempt to get to the PWI forums and only the PWI Forums using Firefox is taking me to http://www.arcgames.com/en/maintenance/extended#/categories/pwi which is the "Extended Platform Maintenance" page.
    I want to thank chchchchia for the solution to my problem. I went on line and found the Firefox support page on how to empty my "cache". https://support.mozilla.org/en-US/kb/how-clear-firefox-cache By following the directions on the page, I am now able to use my old shortcut and the shortcut on the PWI Social/Forum page to get to the PWI Forums with the ability to log in and post again. Obviously just deleting the "BS" in my temp internet folder was not enough.

    Thank you again chchchchia! :)
    This has also fixed mine as well. Thanks to everyone for your help in figuring out a solution to this annoying problem. <3
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