Lost Characters After Merger

kiddjasper · September 2015

I had 8 characters on RT and now I only have 2 that made it to Tideswell and the 3 I had on whatever server merged with RT.. so a total of 5 characters showing up for Tideswell. I'm missing an important 6 characters from RT. There are no arrows to scroll for more. They are missing. I've checked all the servers just to be sure anyway but none of those 6 characters ended up on any other server. Where are they?

krisnda · September 2015

Make sure that the characters aren't on another server (I know you did, but double check to be sure), if not, you will probably have to submit a ticket: https://support.arcgames.com/app/home

heera · October 2015

I tried submitting a ticket for this problem but there was no category for it, and the ticket couldn't be submitted unless I choose one, so I just chose "Game Issues - Missing Items" it was the closest category I found in there. Will this work or will they discard my ticket ?

sylenthunder · October 2015

Nah, they'll still look at it.

kiddjasper · October 2015

Thank you, I submitted support ticket and I have them back.

Lost Characters After Merger

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