"Could Not Retrieve Character List" logging in

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pennywise29
pennywise29 Posts: 36 Arc User
edited September 2015 in Support Desk
I'm a former HL player now stuck on the Europa server. Every time I try to log in on any account I get "Could Not Retrieve Character List".

Is the player vault working?​​

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  • zeldadoerak
    zeldadoerak Posts: 21 Arc User
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    According to world chat on Dawnglory a lot of people have this problem, and just now a mass DC happened
  • missuni
    missuni Posts: 4 Arc User
    edited September 2015
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    I have the same problem, could not receive character list.(dawnglory)
    [IMG]http://i61.tinypic.com/2jcvtq1.jpg[/IMG]
  • wtfbeef
    wtfbeef Posts: 5 Arc User
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    ye same.. WHATS GOIN ONNN D;
  • roziveru
    roziveru Posts: 37 Arc User
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    APOCALYPSE IS COMING!

  • dodgekeepme
    dodgekeepme Posts: 1 Arc User
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    and me too. i encounter now that error?
  • creysero
    creysero Posts: 101 Arc User
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    We want +12 Orbs!
  • tsaxpina
    tsaxpina Posts: 2 Arc User
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    same here, i get the message "could not retrieve character list" :/
  • joepsel
    joepsel Posts: 8 Arc User
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    Same here. DC'd, cannot retrieve any character on any account.
  • steffan666
    steffan666 Posts: 2 Arc User
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    i thought i was the only one
  • klystron
    klystron Posts: 31 Arc User
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    Same here name list server must be down
  • wtfbeef
    wtfbeef Posts: 5 Arc User
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    I hope it wont be same as for the other server (cant recall which one exactly was) then they had to do major roll-back. I remember it was same issue D: Tell us atleast whats goin on people
  • missuni
    missuni Posts: 4 Arc User
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    yes would be nice to hear what is going on, thx
  • missuni
    missuni Posts: 4 Arc User
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    yes would be nice to hear what is going on, thx
  • karin4e
    karin4e Posts: 2 New User
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    for me- i can only log in in etherblade server...it keep sending me there even if i choose eu server....
  • prizzzi
    prizzzi Posts: 1 New User
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    Lame
  • nikkismilez
    nikkismilez Posts: 1 Arc User
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    Wtf this sucks give us an update!!
  • sneakingzoe
    sneakingzoe Posts: 49 Arc User
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    Since ~3 pm (Server Time) this error exists on Dawnglory.
    I got it as well as I wanted to relog my character and was not able to relog.

    I tested it also with my second account and asked some other players from my faction who all get the same error.
    Therefore, it should be most probably an error from PWI side.

    An official statement, that someone is working on it or someone taking care would be very nice.
    Aw, I see the same challenge as usual: Communication!
    Server: Dawnglory

    Main- Character Links:
    SneakyZoe|Archer|105/105/105
    Svantje|Assassine|105/105/105
    BraveYvi|Cleric|105/105/105
    Tajo|Barbarian|105/105/105

    Youtube Channel: SneakyZoe
  • ridelia
    ridelia Posts: 26 Arc User
    edited September 2015
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    They are still sleeping. It's like 7AM in USA. They will become aware of the issue and perhaps answer something when they get to work - about 9AM their time or so. For now they don't have any idea anything is wrong.

    Time is always an issue with Europe. It's the same with codes - they post codes in middle of night for us and as we wake up the redeem amount limit is already done.
  • nvago
    nvago Posts: 4 Arc User
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  • nvago
    nvago Posts: 4 Arc User
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    I have the same problem :confounded: i hope they fix it
  • kencokid1884
    kencokid1884 Posts: 14 Arc User
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    Going to mess about on a different server till Ernie the Engineer fixes Dawnglory.

  • meglepke
    meglepke Posts: 19 Arc User
    edited September 2015
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    sneakingzoe said:

    Since ~3 pm (Server Time) this error exists on Dawnglory.
    I got it as well as I wanted to relog my character and was not able to relog.

    I tested it also with my second account and asked some other players from my faction who all get the same error.
    Therefore, it should be most probably an error from PWI side.

    An official statement, that someone is working on it or someone taking care would be very nice.
    Aw, I see the same challenge as usual: Communication!

    I totally agree.

  • rocky19
    rocky19 Posts: 122 Arc User
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    lol this game be completely dead, gg pwi - just so you know am getting alot of ppl to stop cash shopping until you fix your **** laggy servers and correct the event times (add event times multiple slots) as promised (On DawnGlory)
    IGN : Seek_NK B)
    Server: DawnGlory
    My Gear
    YouTube channel
    Mayhem Forum
  • snowywhite999
    snowywhite999 Posts: 21 Arc User
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    Can log in again
  • lminmay
    lminmay Posts: 1 Perfect World Employee
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    I believe we've fixed the issue. Sorry for the inconvenience, folks.

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