skill delay after merge (DAWNGLORY)

aphrodita
aphrodita Posts: 228 Arc User
in Support Desk
hello community.

since the merge of Harshlands and Morai, i noticed the good old "local hub" issues during nation war, TW and other primetime events again. we had that problem on morai AND harshlands a few months ago (for a few months..) but it suddenly vanished.
now after the merge it reappeared.
it looks like my commands reach the server but i do not get any information back, which results in "freezes" for up to 5 seconds.

inb4 sylenthunders beloved local hubs: the problem, as always only occurs in PWI, i even upgraded my internet connection to 50 mbit recently...everything else runs fine.

its a couple of users that suffer from this problem, they are from east germany, wales and lithuania so far.
i called my ISP and they did not find any problem, so maybe PWE can take a look into this?

especially with some awesome TWs upcoming soon, it would be a shame of a good amount of users could not enjoy the events properly :/

Comments

  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    Post a traceroute to the server taken when you are having the issue. If it's only occurring to a few, and not affecting everyone, then it's most likely not PWE.

    Your personal internet connection has absolutely no bearing on the rest of the internet between you and the servers.

    Read the sticky threads and post the relevant information. Then we can take a look into your issue.
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  • aphrodita
    aphrodita Posts: 228 Arc User
    will do one during NW today...also seems it happens to south-west german users as well, even during the day ( and they should have an entirely different route to the server)
  • aphrodita
    aphrodita Posts: 228 Arc User
    hello again,

    yesterdays NW was probably a bad example, as the "delay" only appeared in the first 2 maps and in the last 5 minutes, the rest of the NW went surprisingly flawless.

    also, a few months back, the problem only seemed to occur for users of the ISP T-online(at least in germany) but this time it affects users of all big ISPs.

    here 2 traceroutes, 1 from the afternoon (normal conditions) and 1 from the first NW map:


    1 3 ms <1 ms <1 ms 192.168.2.1
    2 17 ms 17 ms 17 ms 217.0.119.11
    3 23 ms 18 ms 18 ms 87.190.164.190
    4 27 ms 26 ms 28 ms f-ed3-i.F.DE.NET.DTAG.DE [62.154.14.190]
    5 37 ms 38 ms 38 ms 80.157.129.250
    6 32 ms 31 ms 31 ms ae-6.r20.frnkge04.de.bb.gin.ntt.net [129.250.6.248]
    7 39 ms 32 ms 33 ms ae-1.r23.amstnl02.nl.bb.gin.ntt.net [129.250.3.179]
    8 34 ms 32 ms 32 ms ae-2.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.159]
    9 32 ms 39 ms 33 ms ae-0.internap.amstnl02.nl.bb.gin.ntt.net [81.20.69.230]
    10 31 ms 33 ms 32 ms border4.ae1-bbnet1.ams004.pnap.net [95.172.78.39]
    11 32 ms 32 ms 32 ms edge2.ae1-edgenet.ams004.pnap.net [208.146.38.22]
    12 32 ms 33 ms 32 ms perfectworldent-7.edge2.ams004.pnap.net [95.172.88.94]
    13 32 ms 32 ms 32 ms 95.172.91.1
    14 32 ms 32 ms 33 ms 95.172.91.10

    ____________________________________________

    1 <1 ms <1 ms <1 ms 192.168.2.1
    2 17 ms 17 ms 17 ms 217.0.119.11
    3 19 ms 18 ms 18 ms 87.190.164.186
    4 28 ms 28 ms 28 ms 194.25.6.18
    5 136 ms 137 ms * 80.157.129.250
    6 136 ms 136 ms 217 ms ae-1.r21.frnkge03.de.bb.gin.ntt.net [129.250.6.216]
    7 * 136 ms 134 ms ae-3.r22.londen03.uk.bb.gin.ntt.net [129.250.3.137]
    8 145 ms 145 ms 171 ms ae-0.r23.londen03.uk.bb.gin.ntt.net [129.250.4.86]
    9 143 ms 136 ms 140 ms ae-3.r22.amstnl02.nl.bb.gin.ntt.net [129.250.5.198]
    10 140 ms 142 ms 143 ms ae-1.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.113]
    11 * 137 ms 135 ms ae-0.internap.amstnl02.nl.bb.gin.ntt.net [81.20.69.230]
    12 136 ms 135 ms 137 ms border4.ae1-bbnet1.ams004.pnap.net [95.172.78.39]
    13 138 ms 136 ms 138 ms edge2.ae1-edgenet.ams004.pnap.net [208.146.38.22]
    14 * 137 ms 137 ms perfectworldent-7.edge2.ams004.pnap.net [95.172.88.94]
    15 136 ms 135 ms 134 ms 95.172.91.1
    16 136 ms 136 ms 136 ms 95.172.91.9
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    edited August 2015
    See hop 5?
    It goes from a normal 37ms to 136ms when you're having your issue. you've even got a few packets that are completely dropped before it ever reaches PWE's ISP.

    Unfortunately, since the problem lies on a router that is in-between you and PWI, getting a solid fix is going to be difficult.

    Tips to try.
    1. Completely reset your connection to your ISP. Shut your modem off for a minimum of three minutes.
    2. Flush your DNS cache. Open an elevated command prompt and type "ipconfig /flushdns"
    3. Change DNS servers. It's best to do this on your modem if you can, but you can do it on your PC as well with third party software like DNS Jumper.
    If you don't trust third party software, here's a good guide for doing it manually... LINK​​
    Post edited by sylenthunder on
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  • ladytoya
    ladytoya Posts: 3 Arc User
    Hey I have windows 10 and when I try to get in the game my screen flickers constantly I spoke with the Tech they said PWI does not support windows 10 right now. Does anyone know what I could try to get in the game.
  • aphrodita
    aphrodita Posts: 228 Arc User
    sylenthunder said:

    See hop 5?

    It goes from a normal 37ms to 136ms when you're having your issue. you've even got a few packets that are completely dropped before it ever reaches PWE's ISP.



    Unfortunately, since the problem lies on a router that is in-between you and PWI, getting a solid fix is going to be difficult.



    Tips to try.

    1. Completely reset your connection to your ISP. Shut your modem off for a minimum of three minutes.

    2. Flush your DNS cache. Open an elevated command prompt and type "ipconfig /flushdns"

    3. Change DNS servers. It's best to do this on your modem if you can, but you can do it on your PC as well with third party software like DNS Jumper.

    If you don't trust third party software, here's a good guide for doing it manually... LINK​​

    what about the packet loss on the amsterdam routers? is that a result/follow-up of the hop 5 issues or additional issues?

    i need to get my friends to do traceroutes as well, but i kinda doubt they are on the same route as my hop 5
  • sylenthunder
    sylenthunder Posts: 3,061 Community Moderator
    ladytoya wrote: »
    Hey I have windows 10 and when I try to get in the game my screen flickers constantly I spoke with the Tech they said PWI does not support windows 10 right now. Does anyone know what I could try to get in the game.
    Completely unrelated to this thread. Read the sticky about Windows 10. It has the answer already. You should always check the sticky threads before posting, and that one happens to be the first in the list.
    aphrodita wrote: »
    what about the packet loss on the amsterdam routers? is that a result/follow-up of the hop 5 issues or additional issues?

    i need to get my friends to do traceroutes as well, but i kinda doubt they are on the same route as my hop 5
    Each one where it's dropping could be a result of that individual hub, or a result of it being dropped at hop 5. It's hard to say at that point.​​
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