Arc "login has timed out"

Tsukishi - Dreamweaver

Since last night I have not been able to log into arc to get onto pwi. Every time I try it i get the message "login has timed out, check your internet connection". Clearly it is not my internet connection as im on the same pc i have been trying to connect to arc with.

I tried the suggested things, restarting computer, resetting router/modem. i added arc to be allowed by my firewall even. And yes i did send in a ticket but i want to fix this now. No offense, but every support ticket i've sent in the past literally just got a response that was a link to the suggested solutions to common technical issues; which i already tried several times now.

Anyone have other helpful advice or know what to do here? thanks

SylenThunder - Twilight Temple

Read my sticky, then come back with more details if those tips don't help.