Fix my ticket PLEASE!

Allisandre - Sanctuary
Allisandre - Sanctuary Posts: 1,452 Arc User
edited October 2011 in Support Desk
This is a desperate plea to any GM out there to take a look at my ticket. It's been open since the 2nd and I provided the information requested on the 14th. It hasn't been touched since.

It took them nearly two weeks to come up with a failed solution, and making me wait on this for SO long just isn't reasonable. I tried PMing DarthPanda, but it hasn't helped. Just dear God, somebody take a look at it and fix the damn thing.
The first solution was at least a step in the right direction, they just totally failed at delivery. Then they ask for more information, (as if I didn't provide enough previously), and it just sits there being forgotten.

15049-281241 is the ticket number. Just PLEASE somebody take a look at it and fix the damn thing! It's not that hard, just send the reward items to my toon and I'll be happy, you can fix the broken web stuff later.

b:surrender
Take the time to look for your answer before you post like an idiot.

There are two kinds of people in this world...
There are those who panic,
And then there is us.
~ Sarah Jane Smith
Post edited by Allisandre - Sanctuary on

Comments

  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited September 2011
    I would just like to bump this up since it's Monday afternoon and no one has done anything yet.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited October 2011
    Just an update....
    It's been a freaking MONTH already!!!!

    I'm just about ready to jump in the car and come find you guys Darth. This is not acceptable.
    It's not like it's a hard fix. I mean really, just send me the freaking reward! The right reward, to the right toon. all the info is in the ticket. IT hasn't been touched. Even after I PM'ed you nothing has happened.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2011
    The person it was assigned to has been out sick. I had it kicked to another employee for you.

    b:surrender

    PWE replies to every player the best we can, in as a timely manner as possible. No one knows how much anyone spends or not in Cust or Tech Support.
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • BeautyPie - Dreamweaver
    BeautyPie - Dreamweaver Posts: 4 Arc User
    edited October 2011
    darthpanda16 wrote: »
    The person it was assigned to has been out sick. I had it kicked to another employee for you.

    b:surrender

    PWE replies to every player the best we can, in as a timely manner as possible. No one knows how much anyone spends or not in Cust or Tech Support.

    Is that what happened to mine too? Mine has been open since the 8th of September and last time it was even acknowledged (with 4 fail meeting attempts) was on the 19th of September.

    I feel the pain of the posted in terms of frustration! (And no this is not the character the ticket refers too but it is on this account, you can PM me for more information or ticket number).
  • darthpanda16
    darthpanda16 Posts: 9,471 Arc User
    edited October 2011
    Ticket number?

    Please note I am not making a habit out of this b:thanks
    Do you need help learning about patching the game, installing it, changing antivirus/firewall settings, changing network settings, learn how to use a computer, keeping your PC maintained and more?
    Visit our BRAND NEW Knowledge Base & Support Website! - Tech Support Flowchart - Panda Caught on Camera
  • TheGuard - Lost City
    TheGuard - Lost City Posts: 60 Arc User
    edited October 2011
    while you're doing these small but greatly appreciated favors can you help me with mine? ticket number 15049-293155
  • BeautyPie - Dreamweaver
    BeautyPie - Dreamweaver Posts: 4 Arc User
    edited October 2011
    darthpanda16 wrote: »
    Ticket number?

    Please note I am not making a habit out of this b:thanks

    Much appreciated.

    ticket # 15049-285772
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited October 2011
    Boy he must really be sick being out for almost three whole weeks!!

    Wouldn't you normally have someone else pick up on the stuff that he was working on? I mean that just makes sense. Especially if he's out sick for more than 2 or 3 days.

    Edit: Looked at my ticket. that's really fail. They berated me for already having received two mounts. Never mind the fact that those two mounts were a failed response from the first guy and I didn't appreciate getting them because they were both put onto toons on a server I haven't played in over two years.

    I see you guys have some nice quality standards there. Maybe SupportStaff01 should have actually read my ticket before doing anything.

    I'm pretty serious about getting the purple fox for my troubles too.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • shedevil
    shedevil Posts: 1 Arc User
    edited October 2011
    is it maybe possible that some1 looks to my ticketnumber aswell, wait for 1 month now to solved the problem i have. ticketnumber 15049-286497. Please help me would be much appricated, still waiting for gm in game, that was the answer i got 3 weeks ago in my ticket. So i dont know how long it takes to speak finally with a gm, but i really hope that some1 finally can help me.b:sad
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited October 2011
    Just an update, I still haven't had anyone that's actually competent look at this ticket.

    Either they lack the ability to understand the situation, or they lack the ability to read.

    Who do I contact to get support for support?b:angry
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith
  • Allisandre - Sanctuary
    Allisandre - Sanctuary Posts: 1,452 Arc User
    edited October 2011
    My ticket (15049-281241), which has been open since September 2, 2011, still has not been appropriately resolved. It was originally solved in an extremely inappropriate fashion, the left to sit for several weeks while StealthDuck was apparently off sick and no one bothered to pick up the slack. It was then picked up by SupportStaff01, who apparently can't read, faulted me for the failure of StealthDuck, and STILL failed to PROPERLY RESOLVE THE ISSUE.

    I DEMAND THAT THIS TICKET BE RESOLVED IN THE APPROPRIATE MANNER BY SOMEONE WHO CAN ACTUALLY READ AND UNDERSTAND THE ISSUE. A little compensation for the complete failure of your support team would not go missed either.

    I AM SICK AND TIRED OF THE APPARENT INCOMETENCE OF THE SUPPORT TEAM AND ITS FAILURE TO RESPOND IN A TIMELY MANNER.

    This message is being posted everywhere in an attempt to actually get someone off of their A$$ and fix it.
    Take the time to look for your answer before you post like an idiot.

    There are two kinds of people in this world...
    There are those who panic,
    And then there is us.
    ~ Sarah Jane Smith

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