i mean.... why?

molasaco

but.... why? Why does mods & GMs don't read the whole text we type to them?.

Again, i think they only have some copy-paste texts so they don't have to write it...

Post closed

-> I'm sorry, but since discussion about banned accounts isn't allowed on the forums, I have to close this topic.

-> However, I highly suggest you contact the live chat team during these hours

Quote:
Live Chat is only available during our business hours running from Monday through Friday from 10:30AM to 12:00 PM and 1:30 to 6PM.

-> And remember to file a ticket under the appropriate category, in which your case would be ban appeal or even billing.
->Being as informative as possible in your ticket, as well as keeping it coherent, will help the team help you and will resolve the issue faster.
->As for the time it takes to reply to tickets, please keep in mind there is a cue of tickets the team handles on a daily basis, and so patience is key to the process.

Thank you.

-> 1st point: Ok i understand why my thread was closed. I went on a rampage and i knew that would happen, but i was just so pissed off. No complain on this part

-> 2nd point: quote "Now, this IS a complain about the support system being so slow. No one is on live chat, not even in the 10am-5pm range. I tried hundreds of times, and allways get the

Our apologies, currently no agents were available to answer your chat request. Please contact us again during our hours of operation or feel free to send us a ticket.

And no one is in-game waiting for players requests."

-> 3rd point: I said many times that i submited a ticket, that's the first thing i did

-> 4th point: It might be... i'm spanish, but i think anyone can understand all what i type... if you don't, tell me....

-> 5th point: I alredy said that... and in fact i was complaining about that. This system is too slow.

Note: this is not a complain of why my post was banned, but a complain about the support the mods & GMs give. [there goes frankie making a post on my thread with a joke... when a costumer is pissed off, you don't make jokes with him.... *facepalm*]

I want a reply of a mod [or a GM] plz.. I put this thred into "Off topic discussion" bc i don't want to provoke at all...

chaoticshelly

I actually took time to write a reply to you, which I do for every post I reply to - I'm just a forum moderator and not a support team member. Reopening closed topics is a violation of the forums rules, and addressing the team over the forums is not the correct form of action. You can PM FrankieRaye or myself or send a ticket to the team if our actions are not to your liking.

Thank you.