Need help ASAP: client version and patcher problems!

Aeyris - Sanctuary
Aeyris - Sanctuary Posts: 116 Arc User
edited November 2010 in Support Desk
Okay, so I try to log into the game and it gives me this notice:
confused.png

So then I download the most recent patch and when I try I get this message:
confused1.png

Please help ASAP, I have TW tomorrow night at 20:00 >.<
Post edited by Aeyris - Sanctuary on

Comments

  • KrittyCat - Dreamweaver
    KrittyCat - Dreamweaver Posts: 1,273 Arc User
    edited November 2010
    And you have tried verifying the files?
    [SIGPIC][/SIGPIC]
    (Signature credit to NowItsAwn)

    Survivor of Snow-Mageddon 2010, "The Great Earthquake" of 2011, and Sandy 2012 b:victory
  • bean420
    bean420 Posts: 1 Arc User
    edited November 2010
    well dang it i am having the same problem how would i go about trying to fix this hrmm? plz assist
  • Dr_NetBlaise - Dreamweaver
    Dr_NetBlaise - Dreamweaver Posts: 5 Arc User
    edited November 2010
    If I remember you have to download a language pack from windows if your having problems with updates and runing the game. I don't remember whice one. It has something to do with the laungage the game was won't in
  • ozimov
    ozimov Posts: 199 Arc User
    edited November 2010
    When your current client program version is low, and you go to patch but receive the error: Version and client are same. You will need to verify the files. Verify will reintroduce your client and patch versions.

    Have you tried the Verify option in the front end (beginning game launcher - smaller menu) of the game?

    1) First, shut down your PC and wait a few minutes. Then restart your PC.


    2) Start the game, click on the Verify button on the game launcher menu, click on Yes, and let the game verify that your game client's files match the server-side versions of the files. It will also redownload any files that don't match.


    3) This will take some time. Please be patient.


    4) After this process is done, try to get into the game again and see if the same issue(s) occur.


    If this does not help, you may need to uninstall, and then re-install and freshly patch the game.


    At your own risk, you can also try disabling/turning off your antivirus/firewall software before starting the game launcher and before running Verify. Once Verify has finished, and you can login and play the game, then turn your AV software back on.

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