logging in but sudden bug report?

Divine_Demon - Heavens Tear

every time i get to my game i log on get to character selection and randomly in one of those steps my game closes and the reportbug thing popps up i keep sending the same thing same report and nothing. this started yesterday and when this happened before it was solved in 24 hours but today it still happens. what i dont get is when i get to my character and actually get in game i still was able to type one sent to my fac stating my game closes and it appeared in chat whats going on i need major help!!!!!! im tryiong verify thing if it doesnt work what should i do?

darthpanda16

Send a ticket to tech support here: http://support.perfectworld.com/ticketing

after following the directions here: http://pwi-forum.perfectworld.com/showpost.php?p=2005612&postcount=33

b:victory

Friendlyfire - Harshlands

I have seen about 20 different posts, all with the same problem. I am having the same problem too, since the last update. I have sent a ticket and I am waiting a reply. Has any fix been found for this yet?

Divine_Demon - Heavens Tear

Friendlyfire - Harshlands wrote: »

I have seen about 20 different posts, all with the same problem. I am having the same problem too, since the last update. I have sent a ticket and I am waiting a reply. Has any fix been found for this yet?

i dont know its been 3 days and it still does this problem dont know what it is but it happened before however it was fixed the next day by itself

darthpanda16

Please follow my directions, send us your computer's log files, and let us try to help figure out if it is a hardware issue.

For networking issues, see here: http://pwi-forum.perfectworld.com/showthread.php?t=75572&page=4

Divine_Demon - Heavens Tear

darthpanda16 wrote: »

Please follow my directions, send us your computer's log files, and let us try to help figure out if it is a hardware issue.

For networking issues, see here: http://pwi-forum.perfectworld.com/showthread.php?t=75572&page=4

im srry i did now its all i can do how long till problem is fixed or given an answer to.

darthpanda16

Did you send it in to Tech Support, or Customer Support?

If it is Tech Support, we're still waiting. Replies can take 1 day to 3 days. We try to do same day as much as possible.

Divine_Demon - Heavens Tear

darthpanda16 wrote: »

Did you send it in to Tech Support, or Customer Support?

If it is Tech Support, we're still waiting. Replies can take 1 day to 3 days. We try to do same day as much as possible.

ill try to do it i tech support

Divine_Demon - Heavens Tear

wait ... how do i go to tech support the link you gave me is for coustomer report

darthpanda16

Look under "Type of Problem" on the ticketing page: http://support.perfectworld.com/ticketing

Divine_Demon - Heavens Tear

darthpanda16 wrote: »

Look under "Type of Problem" on the ticketing page: http://support.perfectworld.com/ticketing[/QUOT

k got it i sent my hijack and my dixdiag thats everything you asked i sent it to tech support as well hope it helps

darthpanda16

Just be patient please. Emails are answered from oldest to newest.

Divine_Demon - Heavens Tear

ok srry not playing for 3 days then looking up all these advice for grinding and stuff really makes me want to play even more srry again

gosudan

I have experimented a little, and found out that it is a problem isolated with a specific character.

Now I may not be correct, but I have the same problem with my character. When I tried to create a new character, the game works fine. I can create a new character and use it, but I cannot access my old one.

Could it be something with a user's specific character account that's at fault? Has anyone tried my theory?

EDIT: a friend of mine explained to me that if you can play with another character, then your character is glitched, and you need to have it resetted. i need mine to be reset too

Divine_Demon - Heavens Tear

yeah it it kinda the same idea. but its been 2 days since i mailed my ticket will i ever get a response?