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Cant send email to long name characters

zoubezoube Posts: 179 Arc User
We cant send emails to characters with name longer than 10 letters.


  • donnamiadonnamia Posts: 2 Arc User
    I am one of them and it is driving me absolutely insane.
  • heero200heero200 🇭elper 🇪xtraordinary 🐲💯 Posts: 4,381 Community Moderator
    If this is an issue for you please log a ticket with support.

  • I am facing the same issue with too long name. I sent a ticket and the GM responded he would forward my ticket to the develompent team. And also that I should post my issue on forums so here I am. I am able to send mails to my long name toon however what some people can't do is to send me pm. It shows them that I am offline and I don't get to see the message.

    I don't know if any of you have tried but I think Identity Stone may solve the problems as we all change our names to shorter ones. I would be sorry to lose my toon's name but if that can help me solve this problem which is really annoying, I would be willing to do that
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