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Skillbook purchase

A day back a certain player wanted a level 6 tailor skillbook.I agreed to to buy it to him from the bookmerchant as i knew about the npc.I was not aware about the price for the skillbook which is 20m and bought it as a result.Upon being mentioned the price the player refused to to make any exchanges.Is a refund possible?I have sent a ticket relating to the same.
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