I'm Steven. I've taken over as QA Lead on NW effectively October of this year. My activity on this forum will vary, but someone from our QA team will be reviewing topics as they are posted and getting them into our database. I can't promise a heart to heart on each issue, but we are going to do our best to review, research, and resolve as much of these issues as time allows.
Please fix the rapid screen zoom that occurs during sprinting with the Warlock and Barbarian. The screen will rapidly zoom in and out when sprint (L3) is activated. I apologize for not having a mechanism to trigger this error, this makes diagnosing the issue difficult for QA.
I request a toggle for "press X button to click on a team mate". I would like to disable this during dungeons so I can pick things up without clicking on teammates accidentally.
I request a "hide loot rolls box in top center of screen" toggle so they are invisible during dungeons. It is incredibly distracting for me.
I'm Steven. I've taken over as QA Lead on NW effectively October of this year. My activity on this forum will vary, but someone from our QA team will be reviewing topics as they are posted and getting them into our database. I can't promise a heart to heart on each issue, but we are going to do our best to review, research, and resolve as much of these issues as time allows.
More to come
- SKing
Welcome and thanks, Steven. Good to have someone on the team to acknowledge our (PS4/Xbox forums) concerns with bugs within the game. I know @kreatyve can only do so much to help.
I equip an artifact but now it says its on cooldown when i havent even used it. So i cant switch it out or discard it and its stuck. I only refined it. Not Even in the slot to use ur artifact. Plz Help me get This fixed.
PS4- Corrupt data screen. Its a blue screen but not the same as one that kicks to character page. For 1-1.5 months i have been receiving a corrupt data screen. not in specific load outs and can happen in loading of map, during just normal play or dungeons. Sometimes it will allow to close and you can go back in to the game. Other times no go. Follow directions to delete from main bar then reinstall from library. This usually works for a while. Last night on fresh install, character images on load pick screen didn't show. i scrolled up to 1st character hit button and crashed to corrupt screen. So removed again and downloaded. Hope to find a fix, others in alliance have been getting blue screen but nobody but me is dealing with corrupt data one. I have sent a support ticket and support recommended adding here as well. I'm new to forum so couldn't start a thread. thanks in advance for any light of hope on this issue.
I haven't had a blue screen in a good while now. Lag at times, sure, but no disconnects or blue screens, even in places like Barovia where it has been recently reported to occur.
It won't let me post a thread so I guess I will have to post the bug report here. I'm currently stuck in the Acquisitions Incorporated quest called "nobleman extraction".
I run a lvl 80 paladin, went to the river district, took the boat, got to the cave, let the nobleman out, got the Intel, fought the bosses, left the cave and fought the last mob. It tells me I need to rescue the neverwinter noble, but there are no more enemies, the noble does not have any interactions available(I can't talk to him), and if I try to enter the boatit says my progress will be lost. This is the second time I've tried to run the quest. The first time I tried defeating myself, but that did not work, so I got in the boat to PE, but that just reset the quest so I had to start all over. I really don't want to start the quest over again. Please help.
Edit: Just realized there is something in my x slot that is greyed out with a 1 next to it. When I press x, it says "must have an explosive rune" and does nothing. There was no mention of getting an explosive rune and I grabbed all the chests and loot drops. No sparkllies to follow either.
@moochristen did you by chance skip the cut scenes? I remember when AI was new if you skipped the cut scenes you would not get credit and had to do the quest all over again. Most of the quests seem to have been fixed to allow skipping but maybe that quest still has the issue?
I have the "account wide" infernal war machine on my main character. I am unable to obtain the mount on my alternate characters on the same account. I have been getting the run around with support and tickets. If a coder or someone who can do something to actually resolve this issue could help. I would appreciate it.
Please fix issue with cleric when you go to attack/heal and try to target and fire rapidly - it spins you around and you attack or heal nothing behind you instead of what you had targeted. Its really bad
I got LoMM in the random epic dungeon queue about 30 minutes ago. The group was already waiting at the last boss(Trobriand), it was already around 40 minutes into the dungeon. We went in, got to the part where you need to break all of the pillars but the pillar to the northeast was bugged. It health bar showed that it was already destroyed and the charge wasn't filling but Trobriand was still stuck in the centre immune to all damage(as was the pillar). We defeated ourselves and went back in, the same thing happened so we had to vote to abandon. This happened on PS4.
I’m not sure if this is just me or everyone, the drop rate in tic is absolutely terrible.
Rerolling on none key box, nothing changed at all. 100 writings, some seals of the deep and some trash gear
Key box was almost the same although on 5th it did give a enchantment stone. One of the hardest and longest dungeons in the game and never anything good, is this a bug or just terrible rates?
Not just this run either this is the same on all runs I’ve done recently. 5-6 maybe and found it just not worth it at all
> @"burnahbros#7516" said: > @moochristen did you by chance skip the cut scenes? I remember when AI was new if you skipped the cut scenes you would not get credit and had to do the quest all over again. Most of the quests seem to have been fixed to allow skipping but maybe that quest still has the issue?
Thank you for the tip. Tried without skipping scenes and it's still bugged. Can't progress campaign any further without this, so extremely frustrating.
Just realized there is something in my x slot that is greyed out with a 1 next to it. When I press x, it says "must have an explosive rune" and does nothing. There was no mention of getting an explosive rune and I grabbed all the chests and loot drops. No sparkllies to follow either.
I have a issue with my weapons saying "attribmod is lacking an autodesc override" under the equip power it does this on every weapon set i try. I cant do amything as far as putting out damage and having trouble killing enemies.
I have an account bound infernal war machine. It is on kane the giant and I am unable to claim it at the claims agent with my alternate characters. I've opened 14 support tickets on this issue and they mark them as resolved and close them. I've been trying for a month to get this fixed. It persists as mount bolster is now a thing it would be a big help if this was fixed addressed or anything. Even a reply of "you will never get it give up" would be better then just marking ticket as resolved.
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plasticbatMember, NW M9 PlaytestPosts: 12,404Arc User
I have an account bound infernal war machine. It is on kane the giant and I am unable to claim it at the claims agent with my alternate characters. I've opened 14 support tickets on this issue and they mark them as resolved and close them. I've been trying for a month to get this fixed. It persists as mount bolster is now a thing it would be a big help if this was fixed addressed or anything. Even a reply of "you will never get it give up" would be better then just marking ticket as resolved.
"Good news" is you are not the only one. "Good news" is PS4 is not the only platform that has the problem. "Good news" is it appears they are "looking into" it.
The following is the PC Bug Report thread of the same matter.
We experienced a bug at the "Pirate King's Retreat" dungeon on PS4. At the last campfire when players need to swing to the ship of the pirate king they just fall down, players can't swing on the ship, the dungeon can't be finished.
Winterfest fishing issue. Everyone I talk to has not been able to reel in the quest item fish. Gets to within a hair of being able to catch it then always fish got away. I know I have spent ad buying bait for brown beams. Just would like to be able to do the quest.
I'm Steven. I've taken over as QA Lead on NW effectively October of this year. My activity on this forum will vary, but someone from our QA team will be reviewing topics as they are posted and getting them into our database. I can't promise a heart to heart on each issue, but we are going to do our best to review, research, and resolve as much of these issues as time allows.
More to come
- SKing
Dear Steven,
only two things I mentioned for years now here and even submitted tickets. No changes!
1. The visual effect of the Vorpal enchantment disappears as soon as you attack while mounted. This goes for Vorpal enchantments from rank 10 to rank 15. The visual effect stays gone until you use your mount again. This issue has been going on since quite some mods now. Even though you won't "probably" lose the tooltip effect for the weapon, missing the visuals makes the adding visuals pointless during all fight encounters.
2. For "other currencies" (under riches tab) there should be an option to DISCARD any of them not just specific items. When asked via support ticket. They only say "it is not possible because those items are tied by and to the sysem." Talking about items like:
- Quarter Fragment of Zerthimon, still in inventory but already tied quest to it has been completed and still not be able to discard USELESS. - any Resonance picked up from Undermountain encounters, should be able to discard if no more use for that USELESS. - event currency like "Light of Simril" have to be used in store (no biggie) in order to get rid of them but still no discard option. - then you CAN DISCARD "Reward Reroll Tokens" which are far more valuble than any of the above mentioned items.
Makes no sense! Please give the option to discard any item even with a warning if you have to do so. 3. Edit, additional bug:
Whenever you use the "artisan's counter" in your workshop to craft items with your daily morale they game gets stuck every now and then at the result screen, when you suppose to collect the successfully created item. The game still runs in the background but you can't do anything. The only way to exit this stage is by closing the game app. Once you log back in you will be able to collect that item.
This can be very annoying during the "double profession event" when you only use up 2 out of 400 morale for each task and the game gets stuck multiple times until you used your daily morale up.
4. Edit (February 9, 2021): The "logout/change character info screen" shows up very frequent when using the "option" button on the PS4-Controller during gameplay. It doesn't matter which tab in the Neverwinter menu you are. I asked around in the alliance and it happened to them aswell. It has nothing to do with my controller since it is brand new. Thought it was a dualshock problem so I simply got a new one. The same issue remains! This very annoying bug appeared since mod 19 or somewhere in between on the PS4 system. Would appreciate it you look into this matter! When hitting the "options" button on the controller: By simply entering a bossfight or transitioning to a next area:
The bug from a different toon and dungeon:
Post edited by missdayum on
Best guild: Guardians of the Fallen (2019-2021)
My past guilds: Guardians of Midgard/HazardousNation/SomewhatSerious/JesusHadSoulforged/ImperialLegion/LadiesofNeverwinter/OutKast
My past alliances: LookGoodPlayGood/Eviscerate/JesusHadSoulforged/Ruthless/TheLegendaryOutlaws
GWF - 4,069 Gear Score (classic) Barbarian - 48,499 Total Item Level RIP Bonding Runestones since "combat/companion changes" update on February 5, 2021
Master of Svardborg (banner) trophy, unlocked January 4, 2020! (Playstation4) / Master of Svardborg (banner) achievement, unlocked August 9, 2017! (XboxOne) / Dragon's Bane (Defeat 1000 Dragons) trophy, unlocked February 5, 2020! (Playstation4) / Dragon's Bane (Defeat 1000 Dragons) achievement, unlocked June 9, 2015! (XboxOne) / Portal Dodger achievement, unlocked July 16, 2017! (XboxOne)
I'm currently on my Lvl 44 cleric in Ebon Downs yesterday or started blue screening me approximately half way through the zone quests. I'm at the soul pull Slavers and the drowned king quests, however it doesn't matter where in the zone I am or what I'm doing just standing even. In the zone a minute or two and the blue screen happens. I didn't have this problem with my other toon and would like to be able to finish this quest line. I used a portal scroll to get out and have been in the enclave now for 15 minutes and no problem so it seems to be that zone. Suggestions?
Crashing bug related to mobs in Ebon Down and Vellosk:
When encountering Soul Slaver mobs in Ebon Down the game crashes and exits via blue screen (Error Code: CE 38700-8). Some thing happens when encountering Shadar-Kai Witches in Vellosk.
The crash happens, when the respective mobs aggro the character. When relogging into the game, the character will have died and restarts at respawn location.
Playing as a warlock hellbringer. Tested on both mobs if the problem is related to certain spells cast. Both AoE and ST attacks make no difference, as soon as either Shadow Slaver or Shadar-Kai witch attack, the game crashes.
Managed to prevent crash by insta-killing one witch with the daily attack spell
As a result, both main quest lines in Ebon Down and Vellosk are broken and cannot be finished.
Ebon Down: Soul Slaver and Drowned King quests have Soul Slaver mobs, resulting in crashes.
Vellosk: The Shadow Falls quest cannot be finished, as the Shadowseeker temple has two Shadar-Kai witches, resulting in crashes.
Every time my ranger goes to melee a giant, the game crashes. It looks like it's actually when a giant hits me, but I can't test that because I went onto a ship in the middle of giants and now it crashes every time the game loads. I have no time to do anything at all, so I can't play the character until it gets fixed.
I noticed this on:
- Raiding Party heroic - Landing Party heroic - Individual giant - Runestead weekly, where I got to the final boss by hitting the giants from range, but then was restarting right next to the boss. I had to wait for the area to time out before I could log in again. - Lastly, on one of the longships.
You think I would have learned somewhere along the way, but I was trying to work out what was going on. Sadly, I found out.
first time using this forum & cant post a ticket properly so hopefully someone else might see this & handle it appropriately or at least post a ticket in my place.
that being said i’m an Arcanist Wizard on PS4. as of late, when i cast the at-will power ‘Storm Pillar’ it randomly freezes my toon in place. there’s no way to get unstuck except by logout/login. i’ve tried teleporting to diff location and using the ‘i’m stuck’ option in menu. also, this is NOT a controller problem as other fellow wizards have reported the same happening to them too. i’ve heard this has been happening since Mod 16, but i cannot confirm. This is quite game breaking in dungeons.
hope this gets in the dev’s hands. thanks for your time reading this and reposting in a ticket, as i’m incapable of doing so. Happy gaming & grind on!!
Hi all, I recently placed a ticket and they adviced me to place something here. Along the road of changes to Neverwinter I lost all my previous opened artifact modifications on my character(s). On my main (a barbarian) I only have the one left which I had set, but all the others which you open by paying with the cube of augmentation are lost….. this gives me the issue that I have to invest new cubes to randomly open and then pay to have the whished artifact modifaction set….. anybody else with the same issue?
Comments
I request a toggle for "press X button to click on a team mate". I would like to disable this during dungeons so I can pick things up without clicking on teammates accidentally.
I request a "hide loot rolls box in top center of screen" toggle so they are invisible during dungeons. It is incredibly distracting for me.
- in umbra igitur pugnabimus!
I equip an artifact but now it says its on cooldown when i havent even used it. So i cant switch it out or discard it and its stuck. I only refined it. Not Even in the slot to use ur artifact. Plz Help me get This fixed.
thanks in advance for any light of hope on this issue.
I run a lvl 80 paladin, went to the river district, took the boat, got to the cave, let the nobleman out, got the Intel, fought the bosses, left the cave and fought the last mob. It tells me I need to rescue the neverwinter noble, but there are no more enemies, the noble does not have any interactions available(I can't talk to him), and if I try to enter the boatit says my progress will be lost. This is the second time I've tried to run the quest. The first time I tried defeating myself, but that did not work, so I got in the boat to PE, but that just reset the quest so I had to start all over. I really don't want to start the quest over again. Please help.
Edit: Just realized there is something in my x slot that is greyed out with a 1 next to it. When I press x, it says "must have an explosive rune" and does nothing. There was no mention of getting an explosive rune and I grabbed all the chests and loot drops. No sparkllies to follow either.
Rerolling on none key box, nothing changed at all. 100 writings, some seals of the deep and some trash gear
Key box was almost the same although on 5th it did give a enchantment stone. One of the hardest and longest dungeons in the game and never anything good, is this a bug or just terrible rates?
Not just this run either this is the same on all runs I’ve done recently. 5-6 maybe and found it just not worth it at all
sorry wrong platform post, its #pc
> @moochristen did you by chance skip the cut scenes? I remember when AI was new if you skipped the cut scenes you would not get credit and had to do the quest all over again. Most of the quests seem to have been fixed to allow skipping but maybe that quest still has the issue?
Thank you for the tip. Tried without skipping scenes and it's still bugged. Can't progress campaign any further without this, so extremely frustrating.
Just realized there is something in my x slot that is greyed out with a 1 next to it. When I press x, it says "must have an explosive rune" and does nothing. There was no mention of getting an explosive rune and I grabbed all the chests and loot drops. No sparkllies to follow either.
"Good news" is PS4 is not the only platform that has the problem.
"Good news" is it appears they are "looking into" it.
The following is the PC Bug Report thread of the same matter.
https://www.arcgames.com/en/forums/neverwinter/#/discussion/1256706/account-wide-infernal-war-machine
PS4 Bug Report forum has similar threads.
We experienced a bug at the "Pirate King's Retreat" dungeon on PS4. At the last campfire when players need to swing to the ship of the pirate king they just fall down, players can't swing on the ship, the dungeon can't be finished.
only two things I mentioned for years now here and even submitted tickets. No changes!
1. The visual effect of the Vorpal enchantment disappears as soon as you attack while mounted. This goes for Vorpal enchantments from rank 10 to rank 15. The visual effect stays gone until you use your mount again. This issue has been going on since quite some mods now. Even though you won't "probably" lose the tooltip effect for the weapon, missing the visuals makes the adding visuals pointless during all fight encounters.
2. For "other currencies" (under riches tab) there should be an option to DISCARD any of them not just specific items. When asked via support ticket. They only say "it is not possible because those items are tied by and to the sysem." Talking about items like:
- Quarter Fragment of Zerthimon, still in inventory but already tied quest to it has been completed and still not be able to discard USELESS.
- any Resonance picked up from Undermountain encounters, should be able to discard if no more use for that USELESS.
- event currency like "Light of Simril" have to be used in store (no biggie) in order to get rid of them but still no discard option.
- then you CAN DISCARD "Reward Reroll Tokens" which are far more valuble than any of the above mentioned items.
Makes no sense! Please give the option to discard any item even with a warning if you have to do so.
3. Edit, additional bug:
Whenever you use the "artisan's counter" in your workshop to craft items with your daily morale they game gets stuck every now and then at the result screen, when you suppose to collect the successfully created item. The game still runs in the background but you can't do anything. The only way to exit this stage is by closing the game app. Once you log back in you will be able to collect that item.
This can be very annoying during the "double profession event" when you only use up 2 out of 400 morale for each task and the game gets stuck multiple times until you used your daily morale up.
4. Edit (February 9, 2021): The "logout/change character info screen" shows up very frequent when using the "option" button on the PS4-Controller during gameplay. It doesn't matter which tab in the Neverwinter menu you are. I asked around in the alliance and it happened to them aswell. It has nothing to do with my controller since it is brand new. Thought it was a dualshock problem so I simply got a new one. The same issue remains! This very annoying bug appeared since mod 19 or somewhere in between on the PS4 system. Would appreciate it you look into this matter!
When hitting the "options" button on the controller:
By simply entering a bossfight or transitioning to a next area:
The bug from a different toon and dungeon:
GWF - 4,069 Gear Score (classic)
Barbarian - 48,499 Total Item Level
RIP Bonding Runestones since "combat/companion changes" update on February 5, 2021
Master of Svardborg (banner) trophy, unlocked January 4, 2020! (Playstation4) / Master of Svardborg (banner) achievement, unlocked August 9, 2017! (XboxOne) / Dragon's Bane (Defeat 1000 Dragons) trophy, unlocked February 5, 2020! (Playstation4) / Dragon's Bane (Defeat 1000 Dragons) achievement, unlocked June 9, 2015! (XboxOne) / Portal Dodger achievement, unlocked July 16, 2017! (XboxOne)
Blue screens on stronghold.
Fighters can’t use scrolls if you die with shield up. Still.
When encountering Soul Slaver mobs in Ebon Down the game crashes and exits via blue screen (Error Code: CE 38700-8).
Some thing happens when encountering Shadar-Kai Witches in Vellosk.
The crash happens, when the respective mobs aggro the character. When relogging into the game, the character will have died and restarts at respawn location.
Playing as a warlock hellbringer. Tested on both mobs if the problem is related to certain spells cast. Both AoE and ST attacks make no difference, as soon as either Shadow Slaver or Shadar-Kai witch attack, the game crashes.
Managed to prevent crash by insta-killing one witch with the daily attack spell
As a result, both main quest lines in Ebon Down and Vellosk are broken and cannot be finished.
Ebon Down: Soul Slaver and Drowned King quests have Soul Slaver mobs, resulting in crashes.
Vellosk: The Shadow Falls quest cannot be finished, as the Shadowseeker temple has two Shadar-Kai witches, resulting in crashes.
Please fix this mess.
Every time my ranger goes to melee a giant, the game crashes. It looks like it's actually when a giant hits me, but I can't test that because I went onto a ship in the middle of giants and now it crashes every time the game loads. I have no time to do anything at all, so I can't play the character until it gets fixed.
I noticed this on:
- Raiding Party heroic
- Landing Party heroic
- Individual giant
- Runestead weekly, where I got to the final boss by hitting the giants from range, but then was restarting right next to the boss. I had to wait for the area to time out before I could log in again.
- Lastly, on one of the longships.
You think I would have learned somewhere along the way, but I was trying to work out what was going on. Sadly, I found out.
that being said i’m an Arcanist Wizard on PS4. as of late, when i cast the at-will power ‘Storm Pillar’ it randomly freezes my toon in place. there’s no way to get unstuck except by logout/login. i’ve tried teleporting to diff location and using the ‘i’m stuck’ option in menu. also, this is NOT a controller problem as other fellow wizards have reported the same happening to them too. i’ve heard this has been happening since Mod 16, but i cannot confirm. This is quite game breaking in dungeons.
hope this gets in the dev’s hands. thanks for your time reading this and reposting in a ticket, as i’m incapable of doing so. Happy gaming & grind on!!