If I were you I would (very carefully) phrase that request to them directly rather than chargeback without trying other alternatives, they would be within their rights to permaban you from all PWE games. If I chose to chargeback, I'm expecting to lose my STO account. Maybe because of the scale of mess up however, they…
Full wipe, bans, compensation of, say, 10% extra zen for everyone who had PURCHASED it with real cash (not including myself I might add), event for double exp for a week or two to get people leveled back up, including profession exp. I fail to see any other REAL fix; I personally haven't been effected (unless someone…