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The Feast of the Moon; The Reign of Misrule
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Well I just got autoreplies to my two tickets. One saying "Your ticket has been closed, sorry" The other posting a FAQ which I had already read, and saying reply if this did not help. So basically they didn't even look at it. This is incredibly frustrating.
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Any idea what the current average response times are? Days, weeks? A month? Just gives us an idea of how long we should expect..always makes the waiting easier. Really appreciate you taking the time to reply ambisinisterr.
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Saw the answer in the other thread, but then the mod closed it. But what I don't understand is what do you do when the company just doesn't answer? You put money into something, something goes wrong, you contact the company and it is like sending a question into a black hole? There has to be a point where you need to take…
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Ever have any luck ?
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Still nothin! Thanks PWE :(
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Yeah. With this exploit now though I'm sure we're F'd for a long while in getting a response haha. They are prob swamped now.
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Yeah I am kind of wavering on this as well. From what I've heard the company basically does not answer or act on support tickets. Mine are going to be two weeks old soon, and involve real money. Not really sure how long to wait before beginning a charge-back procedure?
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Still no response on ANY ticket :(
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I think perfect world not Cryptic does the money part anyways so not sure how much cryptic will help. PW has a phone number on their legal contact but that might be their lawyers not sure.
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Yeah I've prob spent close to that as well. I'm going to wait a while longer, than call head office. At some point I'm going to have to look at the visa route, but really dont want to do that as I've really enjoyed the game, but when real money is involved they can't just ignore you.
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Ya I've submitted ticket weeks ago and have never gotten a response from the ticketing system. At this point I'm not sure they are even getting the mails from it. Good luck!
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Also noticed for some items you had to stand quite a ways away from them to trigger them rather than right next to them as you'd expect.
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Since patch I get "Server not responding" for about a min before any loading screen finishes. Very annoying.
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Any hint devs on if this is being worked on? Seems an easy fix and would be a huge help for so many.
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Just checked, the GF bug is not fixed. Not that I expected it to be since not in the patch notes, but yeah it isn't haha. I sucks though for fair players because I started to gather that particular set of armor before I heard anything about the bug (I wont say which since I don't want to reveal exploit details). I want to…
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Yeah, someone please look at this. Should be an easy fix. Or even let us know that you WONT look at it for X time that would be great thanks guys great game.