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A Banned Account Cannot Login to the Website to Acess Support Tickets
shadowsroaming
Member Posts: 1 Arc User
When an account is banned, upon attempting to login to the website to access support, you are greeted with red text which states you are banned and the site will not log you in.
You can submit a support ticket regarding a banned account without being logged in, however it asks for the email address of the banned account when submitting the ticket and then the newly created ticket is then linked to the banned account's email address. When customer support responds, they expect you to use this ticket to provide additional information to them by updating this ticket...but you cannot access your tickets if you are banned because you cannot log in to support!!
This is a terrible error in the design of the website!
If you submit a new ticket to try to reply further, it will be marked as duplicate and you will only receive a notification via email stating that the new ticket is duplicate, will automatically be closed and deleted, and that you should respond to your original ticket.
Please have the web design team fix this and seperate support so it is accessible to even banned accounts !!!
I currently have an account that was banned for "botting" because i play 10 to 12 hours a day...i do not know if this was an automatic ban or if a human being looked at it before the ban and simply didnt pay enough attention to realize that the various activities i do, as well as chatting in guildchat would not be possible by a bot..not to mention i sleep 6 - 10 hours a day and im not logged in while sleeping (unless being logged into the tradeskill gateway counts?). I sent a ticket to support, which was elevated to tier 2 support (someone who can actually do something about the ban) and they have asked me to explain why im logged in 10-12 hours a day (rather than just looking at the log files and fixing the mistake). So now i have an elevated ticket that i have no way of responding to. In the meantime, my $200 Hero of the North founders pack account is banned for no other reason than that i play more than the average expected. This is a terrible way to treat people.
You can submit a support ticket regarding a banned account without being logged in, however it asks for the email address of the banned account when submitting the ticket and then the newly created ticket is then linked to the banned account's email address. When customer support responds, they expect you to use this ticket to provide additional information to them by updating this ticket...but you cannot access your tickets if you are banned because you cannot log in to support!!
This is a terrible error in the design of the website!
If you submit a new ticket to try to reply further, it will be marked as duplicate and you will only receive a notification via email stating that the new ticket is duplicate, will automatically be closed and deleted, and that you should respond to your original ticket.
Please have the web design team fix this and seperate support so it is accessible to even banned accounts !!!
I currently have an account that was banned for "botting" because i play 10 to 12 hours a day...i do not know if this was an automatic ban or if a human being looked at it before the ban and simply didnt pay enough attention to realize that the various activities i do, as well as chatting in guildchat would not be possible by a bot..not to mention i sleep 6 - 10 hours a day and im not logged in while sleeping (unless being logged into the tradeskill gateway counts?). I sent a ticket to support, which was elevated to tier 2 support (someone who can actually do something about the ban) and they have asked me to explain why im logged in 10-12 hours a day (rather than just looking at the log files and fixing the mistake). So now i have an elevated ticket that i have no way of responding to. In the meantime, my $200 Hero of the North founders pack account is banned for no other reason than that i play more than the average expected. This is a terrible way to treat people.
Post edited by shadowsroaming on
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Comments
I had the same problem.
Support didn't help so I don't know what else you can do but make another account in the meantime. It sucks. It really does.
Ticket number 131004-000003
customerservice@perfectworld.com
If the inquiry is NOT from the email your account is registered to, it cannot be answered.
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