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Forums > Home› Neverwinter Discussion › General Discussion (PC)

"customer service" of neverwinter

xandloftxandloft Member Posts: 5 Arc User
edited August 2013 in General Discussion (PC)
I was running CN during DD earlier and right as draco died the group leader booted the entire group to ninja the loot for himself (on that note DO NOT group with <omitted name>, he is a complete scumbag) so of course I report it. I get the normal "we're investigating blah blah blah" response, and asked if it was possible to get reimbursed for the stolen item/DD chest I should have gotten. GM's response?

<Removed Private Correspondance>

what kind of joke is that? I've played at least 5 other MMOs and everyone of them had GMs that would have fully fixed the problem... this is just shameful. anyone else ran into this?
Post edited by xandloft on

Comments

  • mrsmonmrsmon Member Posts: 0 Arc User
    edited August 2013
    i really dont see how they can help you either way. like mail you a random DD chest item you should have gotten or the draco roll you might have won?

    the only way to fix this problem is to make it so they cant boot people who arent DCed in the party like what they did with pvp.

    i also think that dudes name will get bleeped out but what can ya do
  • xandloftxandloft Member Posts: 5 Arc User
    edited August 2013
    i don't see why they couldn't mail a random DD item, it's random when i get it from the chest anyway. And there's several ways to handle the draco drop such as mailing 1/4 of the AD that it's worth or randomly selecting a group member who didn't steal and send it to him.
    seems like in the end the theif walks away with the draco drop and gets rewarded for cheating. its a complete slap in the face.

    GMs from other games can (and have) done it, so I don't buy the whole "well what can they do?" thing
  • arcmoon99arcmoon99 Member Posts: 499 Arc User
    edited August 2013
    I hate people like that, but you better edit his name out. Naming and shaming is against forum rules, and if his name doesn't get removed a mod is going to send this to the "Lower Depths".

    Wouldn't want a good conversation to just get thrown away.
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  • xandloftxandloft Member Posts: 5 Arc User
    edited August 2013
    Name and shame? Try putting credibility where it belongs.
    I'm not surprised they edited out their reply that I posted though, it's flat out shameful
  • rhoricrhoric Member Posts: 1 Arc User
    edited August 2013
    They removed it cause you are not allowed to post private correspondence on the forums as per the forum rules.
  • xandloftxandloft Member Posts: 5 Arc User
    edited August 2013
    With their customer service I can see why they don't allow it... Thankfully there's 3rd party sites that they can't hide their poor service from!
  • chrispybrownchrispybrown Member, Neverwinter Beta Users Posts: 0 Arc User
    edited August 2013
    That's why you should post it someplace else and just link to it. Also, the party rules that make the leader is a mystery as well (highest GS?). I know when I start a party I always lose leadership which is really annoying.
  • moonchipzmoonchipz Member Posts: 96
    edited August 2013
    rhoric wrote: »
    They removed it cause you are not allowed to post private correspondence on the forums as per the forum rules.

    Censorship at its finest.
    @Moonchips
  • rhoricrhoric Member Posts: 1 Arc User
    edited August 2013
    Nope not censorship. They are called private messages for a reason. It is the samething with other MMOs.
  • wennidwennid Member Posts: 0 Arc User
    edited August 2013
    Yeah customer service here is as <font color="orange">HAMSTER</font> as with all PWE games. It isn't gonna get better (given its been like this for many years). As long as they're continuing to make money they ain't gonna do anything differently.
  • zebularzebular Member, Neverwinter Moderator, NW M9 Playtest Posts: 15,270 Community Moderator
    edited August 2013
    . . . . . Closing this now as it is not going anywhere but continuing to violate our Rules of Conduct. Folks, do have a read through our [thread=420291]Rules of Conduct[/thread] please, thanks!
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