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Forums > Home› Neverwinter Discussion › Bug Reports (PC)

Client Crash on log in!

thoalethoale Member Posts: 0 Arc User
edited May 2013 in Bug Reports (PC)
I'm just trying to get the client updated for tomorrow's open beta and as soon as I enter my email and password the client crashes.

A box pops up and says "CrypticError:Oops!" Your Cryptic application has crashed. To help us out, please indicate what was going on at the time of the crash, while we gather Information"

Sorry if this has been answered before but if someone can point me to a possible fix that would be greatly appreciated.

Thanks
Post edited by thoale on

Comments

  • hellsparkhellspark Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    Same thing happening here.
  • wumpscutwumpscut Member Posts: 0 Arc User
    edited April 2013
    same here, the crash happens directly when i press login

    EDIT:

    Fixed my issue i turned of my teamviever client and now the nw game starts fine.
  • thoalethoale Member Posts: 0 Arc User
    edited April 2013
    wumpscut wrote: »
    same here, the crash happens directly when i press login

    EDIT:

    Fixed my issue i turned of my teamviever client and now the nw game starts fine.

    omg are you serious? I'm at work using teamviewer to connect to my home computer and trying to get it updated lol. I guess i'll wait until I get home tonight and turn off teamviewer :)

    Thanks for the info!
  • herzogherzog Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 1 Arc User
    edited April 2013
    OMG thank you. I thought something was wrong with my login info. I cant believe team viewer being open in the background kept it from logging in.
  • thoalethoale Member Posts: 0 Arc User
    edited April 2013
    Yup just tried turning off teamviewer and I was able to do log in do the updates :)

    Thanks
  • wumpscutwumpscut Member Posts: 0 Arc User
    edited April 2013
    Yeah weird but true, anyway i am glad my trial and error helped other =)
  • defuncdefunc Member Posts: 1 Arc User
    edited April 2013
    Hello,

    I'm having the same problem but I do not have Teamviewer, whatever that is.
    How can I fix this?
  • mandakinsmandakins Member, Neverwinter Beta Users, Neverwinter Guardian Users Posts: 0 Arc User
    edited April 2013
    wumpscut wrote: »
    same here, the crash happens directly when i press login

    EDIT:

    Fixed my issue i turned of my teamviever client and now the nw game starts fine.

    Thank You :D
  • wintersmercywintersmercy Member Posts: 0 Arc User
    edited April 2013
    defunc wrote: »
    Hello,

    I'm having the same problem but I do not have Teamviewer, whatever that is.
    How can I fix this?

    Same. I don't have Teamviewer. More disturbing, it was working fine until today (Hero of the North, so I've been on and of since Thursday). I'm guessing it may be folding under the weight of users - which sucks, because I can't even log in and take advantage of my priority in the queue.
    [img]http://mythweavers.org/mimages/Mythweavers Dark Signature.png[/img]
  • mountain45mountain45 Member Posts: 97 Arc User
    edited April 2013
    i dont have any other programs runnign .. I had no problem in my 3 day headstart and now today i get the whitebox of death for a launcher.. it sayd loading then disappears and still a white box
  • redfoxxx200redfoxxx200 Member, Neverwinter Beta Users Posts: 2 Arc User
    edited April 2013
    wintersmercy wrote: »
    Same. I don't have Teamviewer. More disturbing, it was working fine until today (Hero of the North, so I've been on and of since Thursday). I'm guessing it may be folding under the weight of users - which sucks, because I can't even log in and take advantage of my priority in the queue.



    It is the sudden high user volume, I would have hoped that thay were prepared for the huge amount of people going to enter game !
  • hydeloonhydeloon Member Posts: 5 Arc User
    edited April 2013
    I don't have teamviewer on, but that is fine. This was most likely going to happen ( Not that I wanted it to ). There are probably around 1-2 million people trying to login.
  • mountain45mountain45 Member Posts: 97 Arc User
    edited April 2013
    you would have thought so.. but ive seen this is most MMO launches.. always trouble first day

    would be nice to have someone post from the company to tell us whats up or if they know whats up / how long it will take to fix
  • s1n501s1n501 Member Posts: 1 Arc User
    edited May 2013
    Thank for you teamviewer fix!!!!!
  • ravesoja77ravesoja77 Member, Neverwinter Beta Users Posts: 2 Arc User
    edited May 2013
    Game crashes everywhere...char. creation, loading screens, launcher, log-in. You would think that these guys never launched a game before. I guess I will wait till launch and MAYBE the game will be playable. Hope the game isn't dead by then.
  • lemonstrmlemonstrm Member Posts: 1 Arc User
    edited May 2013
    Thank you for the Teamviewer fix.

    It would be nice if that crash reporter at least had the callstack or pointer showing when it sent the report.
  • zatara0426zatara0426 Member Posts: 1 Arc User
    edited May 2013
    So to all you people still crashing at login, you MUST DISABLE all p2p remote clients. I have PhoneMyPC, Splashtop Streamer, and Teamviewer. I tried disabling just teamviewer and no avail. You must disable all remote clients because of their ability to force the display redirect to the mobile client. Obviously this is not going to help all the crashes, but at least we can log in now.
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