Missing DX11 feature, help!

aullah12 · April 2013

(Its not really a bug, and there is not really a tech support forum topic)

Hey

If I am correct, there should be an option in the video/troubleshooting where you can select your vga and then you can enable dx11 effects... I DONT HAVE THIS OPTIONS. I had this problem in closed beta and I have it now too. I just dont have it. I have a gtx550ti 1gb oc with the 314.22 nvidia driver.

Someone pls help me.

ranncore · April 2013

Are you using Geforce Experience?

aullah12 · April 2013

ranncore wrote: »

Are you using Geforce Experience?

I dont know. No. Dont even know whats that. Should I use it?

cathgar457 · April 2013

Nvidia have the 320.00 Beta driver out which is game ready for Neverwinter.

ranncore · April 2013

aullah12 wrote: »

I dont know. No. Dont even know whats that. Should I use it?

Yes! It will detect optimal and custom settings for Neverwinter, including, for those capable, a Neverwinter-specific SLI profile. PW partnered with Nvidia for this game. Get it!

That being said, with the latest drivers, your card probably already IS using optimal settings for the game. But you might as well get Experience. It's pretty handy.

aullah12 · April 2013

cathgar457 wrote: »

Nvidia have the 320.00 Beta driver out which is game ready for Neverwinter.

Thanks. Im gonna try it out now.

ranncore · April 2013

Yep, the 320 driver is Neverwinter specific.

Release Summary
This is the GeForce Game Ready driver for Dead Island: Riptide, Neverwinter, and Star Trek.

aullah12 · April 2013

I installed the beta driver and nope... still not there. Look:
A0144F59BC1195A67FA1A7405F5F8F0D5BC6B432

aullah12 · April 2013

Anybody else got any idea how to solve this problem?

cathgar457 · April 2013

aullah12 wrote: »

Anybody else got any idea how to solve this problem?

I cannot get into game until 27th but on the game login screen where the dragon flies in and lands.

In the bottom right hand corner there is an option button, using that and then going into video->troubleshooting, I have the DX9/11 options after the Render scale slider.

That is on a GTX670.

aullah12 · April 2013

cathgar457 wrote: »

I cannot get into game until 27th but on the game login screen where the dragon flies in and lands.

In the bottom right hand corner there is an option button, using that and then going into video->troubleshooting, I have the DX9/11 options after the Render scale slider.

That is on a GTX670.

Yes... there should be an option there but after render scale slider I have antialiasing.
This is very strange... I will write to support.

v3lon · April 2013

cathgar457 wrote: »

I cannot get into game until 27th but on the game login screen where the dragon flies in and lands.

In the bottom right hand corner there is an option button, using that and then going into video->troubleshooting, I have the DX9/11 options after the Render scale slider.

That is on a GTX670.

Same for me, i have both options.

hosierman1 · April 2013

I had the option on my AMD 7770 to have either dx 9 or 11 beta havent been able to test it yet as i cannot play until tomorrow

digibur · April 2013

I'm able to max the game on a 670 using DX11, at least in the last beta weekend.

aullah12 · April 2013

Well... Ive got an answer from the support. Here was my question:

"Hello!

I have a gtx550ti 1gb oc videocard. I played many games in directx11 but I cant do it with Neverwinter. There should be an option in the video/troubleshooting but I dont have that option. Here is a picture. http://cloud.steampowered.com/ugc/595876141884435917/A0144F59BC1195A67FA1A7405F5F8F0D5BC6B432/

I dont understand this. I should be able to play in dx11. How can I solve this problem? I already tryed with the latest beta nvidia driver 320.00 and with the stable 314.22 one too."

And here is the answer:

"Hello,

You'll want to select [Troubleshooting] and change the video card option to DX11 from there.

Regards,

The Perfect World Tech Support Team
https://support.perfectworld.com/
http://techsupport.perfectworld.com/"

I give the pw support team a 2/10. 1 point for answering me this quickly. Thanks guys! This helped me so much.

aullah12 · April 2013

This **** will drive me craaaaazy! I couldnt sleep at night because I dont like mysteries. Where is my dx11? Who stole it? How can i get it back? Soo many questions...

Anyone else playing with a gtx550?

wondyr · April 2013

Launch game, on character select screen hit options in bottom right. Video tab, Troubleshooting, then Video Card (requires restart) is where the option should be. I'm using 314.22 drivers and DX11 shows up there for me.

dufrense · April 2013

Hi

I had the same problem and the answer that you got from tech support accually solved my problem. When I open the options screen I have some options like Render slider, AA and what not. At the very bottom of this windows there is a "Troubleshooting" button. Pressing this will expand the window further and there it was. A drop down where I was able to choose dx 9 / Dx11.

Hope this helps!

Regards

//Dufrense

hexagar · April 2013

Ok listen carefully, at the main login screen go to options (the tab is located at the right bottom of your screen).
Then choose video and scroll down till u see the troubleshooting tab. Click it and u will notice that u can scroll further down.
U will see an option that shows your graphics card. Click there and then u will see 3choices .

1. Automatic
2.your videocard with dirextx9
3. Your videocard with directx11 (beta)

U can't miss that.

aullah12 · April 2013

Thanks guys for helping but no help.

"U can't miss that."

I DONT HAVE THAT OPTION. LOOK AT THIS PICTURE
http://cloud.steampowered.com/ugc/595876141884435917/A0144F59BC1195A67FA1A7405F5F8F0D5BC6B432/

dufrense · April 2013

aha I see now. Thats very odd. Im sorry that you have this problem

/dufrense

me33ie · April 2013

Ok found option in trouble shooting if you scroll down and see where it says videocard, if you click on that get option for whatever your card is in either DX9 or DX11 beta, mine says AMD HD 6870 dx11 beta now so see if you can change this.

Ven

aullah12 · April 2013

me33ie wrote: »

Did you click on the trouble shooting button, can see you are in video settings but did you go into the sub setting of Trouble Shooting ??

Ven

I already linked the picture twice. I went into the troubleshooting and there was no option for me.

v3lon · April 2013

Maybe you should try reinstalling the game? It could help and it's better to do it now that you are not actually playing.

Hope you get it fixed soon mate, i know it can be really annoying.

aullah12 · April 2013

v3lon wrote: »

Maybe you should try reinstalling the game? It could help and it's better to do it now that you are not actually playing.
Hope you get it fixed soon mate, i know it can be really annoying.

Thanks

But I tried it already. Plus I had the same problem in the closed beta weekends. I reinstalled before the open beta and I did it again yesterday.

v3lon · April 2013

Wow that's messed up. Did support you give any info?

aullah12 · April 2013

v3lon wrote: »

Wow that's messed up. Did support you give any info?

Yes. They said I go to video/troubleshooting and there can i set my dx11. Automated robot answer because I just told them i dont have that. Still waiting for another answer. Maybe the guardian guys play with my vga I will ask them.

aullah12 · April 2013

YEA BABY!!!! I GOT MY DX11!!!!! IM SOOOOOOOOOOOOOOOO HAPPY!

The second time I got a useful message from support:

Hello,

In that case, it may be an issue with your client. Try the following:

In the Launcher, go to Options and check 'Disable On-Demand' patching. See if this works.

You can then try to 'Force-Verify' to make sure your files are not corrupt or missing.

You can also try to run in Safe Mode as well.

Here are some other possible solutions if you have not already done so:

Make sure the game and your drivers (graphics, network, sound, motherboard, etc) are fully updated.

You may have to be on a Windows Admin account, or have Run as Admin access (right-click and select run as administrator) to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

You can try trying the compatibility mode of the game launcher. Right-click, go to properties, and go to the Compatibility tab. Check the 'Run this program in....." and try different modes, such as XP Compatibly mode

You may need to uninstall the game, making sure to remove any excess files, then re-install it.

Regards,

The Perfect World Tech Support Team
http://techsupport.perfectworld.com/

So I started to try out the things... and when I ran the exe as administrator... I got my effect. This is really odd, cause I did not have any similar problems in the past and my UAC is turned off. I should try this it before...

Bottom line: Its working. Thanks support.

Missing DX11 feature, help!

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