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still no response

been couple weeks now that i have posted here on the forums and through tickets with customer service and still no response from anyone . I completed a quest from the adventures and did not receive the reward for completing it, it can easily be seen that it was never sent to my inventory .

Comments

  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,057 Community Manager
    Do you have a ticket number? Thanks!
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    582425 I was told weeks ago to post on the forums which I had multiple times and this is the first time I've received a response, they are just closing the ticket and ignoring me now even though nothing was resolved.
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    and still nothing
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,057 Community Manager

    and still nothing

    Forums are checked in-depth on Mondays. I'll follow up with your reply with CS so I can get some more specifics on your issue.
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,057 Community Manager
    Hello again! Could you clarify what character (class) you completed the quest on for your account? Thanks!
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    ty, Lan Mandragoran
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    Lan Mandragoran is the exact name, its a barbarian , not Lan Mandragoran Test that is my testing barbarian
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    been a week , haven't heard anything else
  • armadeonxarmadeonx Member Posts: 4,903 Arc User
    You'll have to wait again til monday now!
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  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    @nitocris83 hello?
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    @nitocris83 been 2 weeks since last interaction so hopefully i get some response today
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    @nitocris83 hello?
  • johnnystranger#5900 johnnystranger Member Posts: 345 Arc User
    What adventure, what reward ?
  • armadeonxarmadeonx Member Posts: 4,903 Arc User
    Yep you definitely got blanked this time!
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
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    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    this is ridiculous at this point
  • johnnystranger#5900 johnnystranger Member Posts: 345 Arc User
    > @spartan3121#9063 said:
    > this is ridiculous at this point
    Lmao , you have many players here that could potentially help you .
    You need to tell us more detail .
    Adventure you were working on ?
    Quest that you completed?
    Sometimes in an adventure it is not clear that you need to talk to someone to actually finish the adventure.

    You are the first person I’ve seen not be able to receive adventure rewards :.
    You have a wealth of fellow adventurers here that could possibly help
    Enjoy the game nonetheless
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    ive been playing the game since launch i know how quests work lol and theres nothing a fellow player can do when you complete a quest and do not receive the reward
  • armadeonxarmadeonx Member Posts: 4,903 Arc User
    edited October 6

    ive been playing the game since launch i know how quests work lol and theres nothing a fellow player can do when you complete a quest and do not receive the reward

    Still, it's probably best to give them some info (the devs) as they work better (read: at all) when given something to go on. You should post screenshots of your adventure board.
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
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    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    they and nitocris have all of that , it was all submitted in the ticket which nitocris asked for the # too and i gave to her weeks ago
  • bomber#7738 bomber Member Posts: 44 Arc User
    edited October 10

    they and nitocris have all of that , it was all submitted in the ticket which nitocris asked for the # too and i gave to her weeks ago

    You gotta understand that they are very busy.
    [SPOILER] Busy working on things like pointless new deities or which companions to nerf next instead of the current state of the game...
  • nitocris83nitocris83 Member, Cryptic Developer, Administrator Posts: 4,057 Community Manager
    Ok @spartan3121#9063 , I've been working on tracking down the info - it's not as easy as it might seem since it involves identifying the names of quests in the backend.

    Per the info you provided and looking at the tools available to me, it appears that you completed this quest on that character a few years ago. Is this what you recall on your end? I am not able to search by rewards granted, only by mission complete but I'd like to get that info confirmed first.
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    thank you , not sure when the original quest was completed. The new quest with the new leveling system that has the shadow wolf great sword as its reward was completed the day the new leveling system went live.
  • armadeonxarmadeonx Member Posts: 4,903 Arc User
    So it's the sword you're after? I assume it's because you want it for a transmute?

    Maybe they can cut out the leg work and just send you one?
    Please Do Not Feed The Trolls

    Xael De Armadeon: DC
    Xane De Armadeon: CW
    Zen De Armadeon: OP
    Zohar De Armadeon: TR
    Chrion De Armadeon: SW
    Gosti Big Belly: GWF
    Barney McRustbucket: GF
    Lt. Thackeray: HR
    Lucius De Armadeon: BD


    Member of Casual Dailies - XBox
  • spartan3121#9063 spartan3121 Member Posts: 32 Arc User
    any word on this @nitocris83 ?
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