I just received the same response for my 34th ticked submitted over the last 5 years. Not one single time has the help desk helped me. Not complaints or suggestions, but real issues related to in game bugs that caused me to lose resources. Some my fault but most the game's fault. Is there a way to get them to actually assist us? They always tell me to post here to the bug forum. I've posted so many times because of their recommendation to do so, but only 1 issue was ever even acknowledged even though the issue wasn't resolved. Its extremely frustrating that so much can go wrong and there is nobody to help us.