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mailbox problem

altmerpoweraltmerpower Member, NW M9 Playtest Posts: 94 Arc User
My mailbox is GLOWING with message you have a new mail with my all 3 charcters but I have no new messages in it.
This is so annoying! I have to check it all the time now not knowing if I have actually sold something i Action house.
Sadly this have happened to me before. Had a glowing mailbox with nothing in it for weeks!!! This bug is way worse then not getting in to protectors garden for the 10th time.....

Comments

  • percemerpercemer Member, Neverwinter Moderator Posts: 575 Arc User
    Hello @altmerpower,

    This issue has been escalated, thanks for your help!

    Regards,
    Percemer
    EU Community Manager @ Perfect World Entertainment
    ----------
    Neverwinter: Facebook - Twitter - YouTube - Customer Support - Terms of Service - Discord
  • inyawayupdeepinyawayupdeep Member, NW M9 Playtest Posts: 202 Arc User
    I have no new mail or unattended mail but i have the icon lit up. i keep going to check it, thinking i may have sold something. Everyone i chat with has the same problem and is very annoyed by it.
  • altmerpoweraltmerpower Member, NW M9 Playtest Posts: 94 Arc User
    I no longer have this problem. Mailbox just stopped glowing 24 hours later. Thank you
  • cacheflo#6243 cacheflo Member Posts: 6 Arc User
    I am still having this problem.
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 9,817 Arc User
    edited August 1
    No, it does not stop growing for all my characters (over 20 of them).
    The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will.
  • altmerpoweraltmerpower Member, NW M9 Playtest Posts: 94 Arc User

    No, it does not stop growing for all my characters (over 20 of them).

    This problem accured for me when I used the mailbox located in Summer Festival Event map. When I transfered items on my account between my characters. Even thow I emptyed my mailbox it wont stop glowing. So I went back to that specific mailbox again and reposted Items between my account charakters @_______ until my mail suddenly stop glowing. It worked for me so please try to do this between your account characters.
  • oberonsghostoberonsghost Member Posts: 21 Arc User
    My mail box is glowing all the time also. Logging out does not fix it. No mails unopened. Been seeing a number of comments about this issue in alliance chat so quite a few people effected.
  • ilmenirailmenira Member, NW M9 Playtest Posts: 269 Arc User
    edited August 2
    same problem here, glowing mailbox on all my chars although no new messages.

    edit: the summer festival box trick worked for me... or maybe it was as plasticbat suggests below: mailing yourself something stops the glow. what a relief! :)
    Post edited by ilmenira on
  • plasticbatplasticbat Member, NW M9 Playtest Posts: 9,817 Arc User
    My temp "solution": (note: this may not be 100% work)
    1. Go to the mail box and send yourself an email.
    2. Exit the mailbox windows
    3. May need to wait for a while.
    4. Access the mail box
    5. Click on your new email.
    6. The mail icon highlight disappears. If that does not work, try this procedure again.
    The game can read your mind. If you want it, you won't get it. If you don't expect to get it, you will.
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