I have followed the directions:
Log into your account at www.arcgames.com or within the Arc Games client
Click on your account name in the top right hand corner and select "My Account"
Click on "Manage Subscriptions"
Log into the secure billing site with your Account Name and Password
NOTE: You will need to enter the Account Guard one-time Verification code to proceed if you haven't already saved your browser
For information on Account Guard please see this FAQ
Click on "Main Menu"
Click on "Manage Payment Methods"
Find the payment method you wish to remove and click the 'Delete' button
The problem I am having is there is NO "main menu" once I verify my one time - verification code, I do in fact proceed to Account guard, however the only thing I can do in there is remove IP addresses. There is no main menu to click on to continue the rest of the directions.
1
Comments
Date - Transaction ID - Gateway - Game / Server - Status / Detail - Amount - In-game Currency
07/17/2020 - ####0296 - Direct Credit Card - Neverwinter / Dragon ... - Completed - $200 - 23000 Zen
Yes, this was my last purchase here before everything here went sideways.
I clicked charge, chose Dragon (International) server, $10, pay with credit card and everytime, it shows me my Master Card account last 4 numbers - Expires on 04/23 - Remove and Continue button. Clicked Removed and pop up windows states;
Are you sure?
You are about to remove your credit card information along with the billing address. Do you want to continue?I clicked YES, and it retains my card information.
This is not a huge issue with me as there is not much remaining on the prepaid card. However this is something of a concern to others who have trusted you more than myself, and used debit cards linked to their bank accounts. This is dealing with your clients cash and should be job one.
Just killing time...
trying to cancel vip is like trying to cancel a gym member ship LOL ..they make it super hard cause people are too lazy to really remove the credit info and do their due diligence . and they (cryptic / companies in general ) are in fact counting on it ./..some thing along the line of if they are too lazy and unmotivated to go to the gym they will be too lazy and un motivated to cancel their member ship by jumping thru hoops lol
Just killing time...
Just killing time...
anyway the issue is they want to remove their information do to a lack of trust or not reasons where not given. Details lacking the whole