There's a bug with the Redeemed Citadel store when trying to claim the 5 weekly mount tokens.
I didn't claim anything yet for the entire week.
Yesterday, Milestone III was completed and this brought the possibility to claim mount tokens every week.
However, if you claim companion tokens first, mount tokens are disabled for purchase and you get the message "you have already purchased this item this week".
Viperion - DragonTribe guild leader.
Playing Healers (Cleric, Bard & Paladin) and DPS (Warlock & Wizard).
This happened to me today also.
At the beginning I have 7 000 Zariels Favor before I bought anything.
I purchased AD (Daily) first, then Preservation Wards (Weekly), next I bought 5 Companion Upgrade Tokens (Weekly). Then the Mount Upgrade Tokens (Weekly) got red and it shows the information that I bought this already.
I left the shop window with 3 000 Zariels Favor and I could not buy the Mount Upgrade Tokens (Weekly).
Could you fix this, please.
If it takes longer to fix this, will we be able to purchase this in the future, I do not want to be short of this item if I could buy this, and because of bug I was not able to buy it.
Screenshots from the game.
Blood Magic (RELEASED) - NW-DUU2P7HCO
Children of the Fey (RELEASED) - NW-DKSSAPFPF
Buried Under Blacklake (WIP) - NW-DEDV2PAEP
The Redcap Rebels (WIP) - NW-DO23AFHFH
My Foundry playthrough channel: https://www.youtube.com/user/Ruskaga/featured
Eh, was going to post screenshots, but I can't get it to work. But it happened.
But if you have bought pet token first you can't buy the other.
Elemental Evil Survivor
Mod20 Combat rework Survivor
Mod22 Refinement rework Survivor
This bug should have been extremely easy to find by quality control when testing milestone 3, but apparently us PC players are now the testers and the quality control department have been let go. At least that's how it seems.
Neverwinter SOLO Alliance
When the milestone first became available, I had already bought my companion tokens for that week and I think but am not sure that I could get the companion tokens that time.
This week I tried buying the mount tokens first. It ate 2000 Zariel's Favor - twice - and it gave me two of the placeholder icon items. One item might have been from last week, I am not sure about that. I am sure that it ate 4000 of my Favor. I attempted to buy them again after the mount tokens didn't show up in my currency tab, and only noticed that not only had I not gotten the Mount Tokens but also that it had deducted the amount of Favor twice.
I really need either the mount tokens or the Favor back, I can't really afford to just lose that much Favor... Lots of stuff to buy!
I also made a ticket about this and included a picture, #336038.
Edit: I just noticed the Quality of Life thread had been reopened for a week! I wish I had known, adding this here then I guess: I would have just added fixing bugs in all class's powers. That would be really appreciated and remove a lot of frustration. AKA quality of life but probably not in the way you intended :P
"Thank you for getting back to us.
We have received similar reports from other player and a Community Manager acknowledged the issue that was posted on the forum. Please be assured that we have made the development team aware of it and they're actively working on a fix. Once we have an update, we'll let the community know by posting it on our forums and news page."
As a reminder, you can only get one pack per week. We are aware of some players obtaining multiple packs due to click/lag reaction time but only one would be valid for opening.