Unable to claim account bound mounts

dragonlady72 · August 2020

Hello, my name is Rebecca. My PS4 name is dragonlover72 and the character name is Aiyana Strongbow. On August 3rd ish at approximately 12am I went to the auction house and for 4,500,000 Astral Diamonds I purchased the mount entitled Infernal War Machine-Account. The purchase was successful and I claimed and bound it to the above character. I am unable claim the War Machine on any other character. I checked the Promotions tab on the Home screen accessed from the Character screen. I checked the Zen store, I went back to check the character I claimed and bound it to and it's not in the Promotions screen so that I could just give it to my other alts. I've rebooted my system multiple times all to no avail. Can you help me?

dragonlady72 · August 2020

Has anyone heard what (if anything) is going on with this issue?

autumnwitch · August 2020

I would suggest you send in a support ticket here...

https://support.arcgames.com/hc/en-us

dragonlady72 · September 2020

Does ANYONE know anything about this issue? I would really like to get either my account bound mount or my AD back!

autumnwitch · September 2020

dragonlady72#3804 said:
Does ANYONE know anything about this issue? I would really like to get either my account bound mount or my AD back!

As I said above you need to submit a ticket to support where they can either fix it or tell you to report back here with their findings.

Unable to claim account bound mounts

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