Good evening.
Just as the title states. Why?
My main gets a good amount of items, just bags and bags. My second character got the mount, ring, artifact, and a belt/cloak combo. Something my main didn't get.
My third and other characters, got the mount, ring, and artifact. That's it.
This is very upsetting, since it makes you feel you got scammed out of 60$.
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For me, the "Dragon Hoard" bag is the most important item in the dragonborn pack. All my characters has it. May be it is in a slot in your inventory. You just did not see it.
Every character should have: Dragon Hoard bag, Heart of the red dragon (artifact), Ring, 2 fashion sets, Guard Drake (Mount) and Black Dragon Ioun Stone (companion). Each character can claim Dragonborn Legend Pack more than one times (from claim agent) but it will not get duplicate item.
It's just weird how my second character also got a belt and clock, when my first and later characters did not. I'm not sure if it's class based, since she is a rogue.
First character didn't get them. So, I assume they go to the first dragonborn character that you make.
Based on the description of Dragonborn Race Pack which you cannot see anymore in game after you purchase it:
You will receive the following items one time:
Adventurer's Support Pack
3 Epic Insignia Choice pack
Dragon's hoard Enchantment Rank 9
Tears of Bahamut Pack
Fang of Bahamut
Wings of Bahamut
Claw of Bahamut
So far, I have not seen there is any bug. Your first character did not get it because he did not pick it up from the claim agent. If he did, your 2nd character would not get it.
I finally got someone in support and they gave me similar instructions. Still, no one can tell me how the "once time" items, were spread out between three characters.
Sorry to hear that Arc would do this, without an investigation. If someone had a problem with their CC, they probably lose everything.