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Unable to authenticate: Connection to the account server timed out

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  • sianekasianeka Member Posts: 84 Arc User
    Same for me.
  • pyrielslight#9500 pyrielslight Member Posts: 5 Arc User
    Same problem here...
  • krumple01krumple01 Member Posts: 755 Arc User
    I also can't login..
  • zebulondaktoidzebulondaktoid Member Posts: 87 Arc User
    Have you tried plugging it in?
  • mistameenamistameena Member Posts: 37 Arc User
    Yep.. Just had the same.
    Perhaps that horribly persistent lagmonster finally broke free from the game and has began eating its way through the entire Cryptic IT setup..
  • jerrickhummerjerrickhummer Member Posts: 22 Arc User
    Same problem for me. Thanks for flagging this up.
  • kinodra#2735 kinodra Member Posts: 2 Arc User
    Does anybody know what's going on? I see the same thing happened back in 2015 to a bunch of people
  • dreadheartdreadheart Member Posts: 39 Arc User
    Just tried logging in 1255 est and getting UNABLE TO AUTHENTICATE: CONNECTION TO THE ACCOUNT SERVER TIMED OUT
  • krumple01krumple01 Member Posts: 755 Arc User

    Yep.. Just had the same.
    Perhaps that horribly persistent lagmonster finally broke free from the game and has began eating its way through the entire Cryptic IT setup..

    If that were possible, it would have done that 5 years ago...



  • sianekasianeka Member Posts: 84 Arc User
    Me too - Tried to log in after maintenance= unable to authenticate. If they are not finished with maintenance, or experiencing problems getting back up, they should notify the community. Nothing here, or on FB or Twitter,or on the login screen.

    Bad job, guys. Poor communication. ;(
  • tribbulatertribbulater Member Posts: 187 Arc User
    Same issue with STO, they've got a tweet or something posted that they're aware of the problem and are looking at it.

    Since they seem to have this same problem every couple months on patch days, one wonders why they aren't aware of the issue before it happens and have a checklist in place to stop doing this multiple times per year.

    Maybe checklists are a lot harder to work with than I remember. Maybe they wrote their own checklist program and it keeps crashing. Maybe they can't log in to their checklist. Hard to tell what the core problem might be.
  • esb704esb704 Member Posts: 30 Arc User
    yup same here, you are not alone. I thought i was until i read this forum thread. thanks all, hope they fix it soon :(
  • pyrielslight#9500 pyrielslight Member Posts: 5 Arc User
    Same issue here... Why, every time after they do "maintenance", are there so many issues?
  • bitcrusher#9275 bitcrusher Member Posts: 17 Arc User
    Cannot log in too :sad: Theres another thread over here: https://www.arcgames.com/en/forums/neverwinter#/discussion/1254712/unable-to-authenticate-connection-to-the-account-server-timed-out ..anyways njoy the silence xD
  • trelamytrelamy Member Posts: 56 Arc User
    Same issue here. Unable to authenticate : Connection to the account server timed out.
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  • mistameenamistameena Member Posts: 37 Arc User
    krumple01 said:

    Yep.. Just had the same.
    Perhaps that horribly persistent lagmonster finally broke free from the game and has began eating its way through the entire Cryptic IT setup..

    If that were possible, it would have done that 5 years ago...



    As I said.. it is persistent :)
  • deena#2522 deena Member Posts: 6 Arc User
    yea, where the staff is? any response?
  • toff#3970 toff Member Posts: 2 Arc User
    yep same message and wont let me in
  • faredawg1faredawg1 Member Posts: 81 Arc User
    Cant get in either
  • chuckyjimchuckyjim Member Posts: 3 Arc User
    edited March 2020
    frome their twitter
    Neverwinter
    @NeverwinterGame
    ·
    8m
    We are aware of an issue preventing some players from logging into #NWPC and making purchases. We are working on resolving this as quickly as possible.
  • zebulondaktoidzebulondaktoid Member Posts: 87 Arc User
    Where do we post to actually get some info on this?
  • dreadheartdreadheart Member Posts: 39 Arc User
    Is anyone looking at this flipping problem or what?
  • karvarekarvare Member Posts: 264 Arc User
    This happens often after a patch. Even a very little patch it would seem. It will be back up.
  • chuckyjimchuckyjim Member Posts: 3 Arc User
    from their twitter
    Neverwinter
    @NeverwinterGame
    ·
    8m
    We are aware of an issue preventing some players from logging into #NWPC and making purchases. We are working on resolving this as quickly as possible.
  • oussamaboyoussamaboy Member Posts: 1 New User
    i can't login tried 20 times
  • demenoss#9306 demenoss Member Posts: 205 Arc User
    I was on briefly about 50mins ago, no issue. Logged out run an errand and come back to issue... :(
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  • kingbb#1370 kingbb Member Posts: 1 Arc User
    same
  • wildwindfire#7673 wildwindfire Member Posts: 6 Arc User
    AUTHENTICATION SERVER TIMING OUT, unable to login due to this issue
  • syrlandia#2471 syrlandia Member Posts: 1 New User
    Same here. I thought the maintenance was over by now... ):
This discussion has been closed.